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field technician vi resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Forward-thinking professional offering hard working in demanding, deadline-driven environments. Excellent skills servicing systems, making repairs and conducting warranty work. Helpful professional commended as valuable team player.

Skills
  • Technical Analysis
  • Documenting Intelligence
  • Protocol Implementation
  • Optimizing Performance
  • Switches and Routers
  • Safety Rules Regulations
  • Printers and Peripherals
  • Remote Programming
  • Hardware and Software Installation
  • Technician Assistance
  • Fiber Distribution
  • Running Wires
  • Microsoft Excel
  • Microsoft Access
  • Web Security
Education
HCC Tampa Tampa, FL, Expected in 04/2020 Associate Degree in Communications : Communications Technologies - GPA :
HCC Houston TX Houston, TX, Expected in 07/2012 GED : - GPA :
University of Havana Havana Cuba, Expected in 08/2007 Master in Finance : Finance - GPA :
Work History
Spectrum - Field Technician VI
Birmingham, AL, 02/2017 - Current
  • Utilized safety practices with no complaints or accidents.
  • Kept detailed records of field measurements and data.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, tools and components.
  • Improved customer service ratings by resolving technical, on-site quickly and accurately.
  • Discovered and resolved issues that affected project outcomes.
  • Diagnosed equipment malfunctions by analyzing technical data using tools and applications.
  • Interact with business customers and their reps, demonstrating an understanding of regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose and correct service related issues.
  • Educate customer on proper use of services and equipment, as well as the availability of online help options.
  • For applicable systems: Perform repair & maintenance on voice systems; Installing, uninstalling & reconnecting NEU devices and backup powering; Initiating DHCP script.
  • Operate highly specialized test and fiber optic splicing equipment. Provide onsite repair, installation, and servicing of optic hardware up to the fiber optic patch panel with the ability to identify and resolves performance problems onsite.
  • Recommend improvements in security systems and procedures.
  • Conducted security audits to identify vulnerabilities.
American Advanced Management, Inc - Field Tech Sub Contractor
Sacramento, CA, 01/2016 - 02/2017
  • Utilized safety practices with no complaints or accidents.
  • Kept detailed records of field measurements and data.
  • Performed troubleshooting and diagnostics of malfunctioning equipment,, tools and components.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
Charles Schwab Corporation - IT Support Specialist
Sunnyvale, CA, 03/2014 - 01/2016
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Delivered onsite technical support.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
  • Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
  • Updated and modified Software to maintain required performance metrics and safeguard against security flaws.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and hardwired.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Provided support for networking protocols and characteristics.
  • Resolved system, hardware and telephone issues improving efficiency among departments.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Barri Financial Group - Reconciliation Specialist
City, STATE, 04/2012 - 05/2014
  • Responded to customer concerns and questions on daily basis.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Generated financial statements and reports detailing accounts receivable status
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Reconciled checks achieving 95% reduction in outstanding invoices.
  • Collected data to complete detailed financial reports for the management.
  • Encoded and canceled checks using bank machines.

Languages
Spanish :
Native or Bilingual
Negotiated :
English :
Full Professional
Negotiated :

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Resume Overview

School Attended

  • HCC Tampa
  • HCC Houston TX
  • University of Havana

Job Titles Held:

  • Field Technician VI
  • Field Tech Sub Contractor
  • IT Support Specialist
  • Reconciliation Specialist

Degrees

  • Associate Degree in Communications
  • GED
  • Master in Finance

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