Field Technician III Resume Example
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FIELD TECHNICIAN III
Summary
Seeking a long term position where I can implement my team playing skills and education in Criminal Justice, while contributing my hardworking ability and positive attitude.
Highlights
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Accomplishments
Multiple technical awards for work performance.
Experience
12/2008 to 12/2016
Field Technician IIIApex Systems － High Point , NC
- Responsible for real-time investigation and determination of root cause of service problems that have resulted from plant impairments, system outages, and customer escalation.
- Also responsible for department quality control of completed activity from prior day (SROs Outages), including the review of reports completed on closed SROs and Outages resolution.
- Followed up on any discrepancies to ensure completion of assigned work task and customer satisfaction.
- Initiate customer contact as necessary in relation to plant impairment and outages.
- Works under minimal supervision with latitude for independent judgment.
- Duties also include independent analysis of customer, technician, and system data from a variety of sources, tools, escalation, and follow-up to ensure resolution.
- Performs other duties as assigned.
- Perform Advanced Installations, service calls, Installation of fire alarm wiring, phone wiring, audio and video wiring, and support for our Optimum video service,, with an introduction to our Optimum On-line and Voice family of products.
- Perform service disconnections/reconnections, relocation/changes of service and installations while ensuring company technical requirements are properly followed.
- In addition, ensure customer satisfaction for all aspects of installation, service, and support.
- Make sure warehouse and company vehicle is stocked with proper equipment to do the job successfully and safely.
12/2008 to 12/2016
Associate Customer Relations CoordinatorDepartment Of Homeland Security － Batavia , NY
- Communicate with Optimum Voice subscribers and company representatives to assist and resolve inquiries or problems in a manner consistent with Cablevision's policies and procedures.
- Possess a basic level of understanding of all phases and aspects of the customer billing system, including the ability to interpret and explain to the customer information contained within the system.
- Command thorough knowledge of all features, pricing, and packaging, as well as technical components of the Optimum Voice product and company equipment.
- Identify, resolve and/or refer to the appropriate personnel any customer service issues that may arise.
- Access and input information on the PC.
01/2008 to 09/2008
Foreign Language Commercial AnalystUniversity Of Southern California － Playa Vista , CA
- Translate Spanish commercial to English, Label commercials, Update system database, Maintained cleanliness of work station, Assisted other staff members as needed, Responsible for training new hires, and Assisted new employees as needed.
03/2007 to 11/2007
ClerkCumberland Farms － City , STATE
- Provided excellent customer service, Maintained cleanliness of work station, Assisted other staff members as needed, Reconciled cash drawer daily, Provided customer with product knowledge, Processed cash and credit transactions, Responsible for training all new employees to be cashiers, Responsible for training new hires, and Assisted new employees as needed.
09/2005 to 11/2006
CashierSuper Stop & Shop Supermarket － City , STATE
- Provide customer with product knowledge, Perform data entry into computerized register, Responsible for maintaining stock and department cleanliness, Provide excellent customer service, Process cash and credit transactions, Responsible for training all new employees to be cashiers, Responsible for training new hires, Assist new employees as needed, Responsible for creating store displays, and Reconcile cash drawer daily.
Education
Present
Criminal JusticeHousatonic Community College － City, StateCriminal Justice
11/10/07
Spartan College of Aeronautics － City, StateAviation Fundamentals, Avionics, System wiring, Physics, Algebra, FAR/AMT 07, Geometry, Corrosion Control, Drafting, Aircraft Weight and Balance, Shop safety, Hand tools, Vernier Caliper, Micrometer Caliper, and Corrosion inspection
2007
High School DiplomaBunnell High School － City, State
Languages
Bilingual - Spanish
Skills
audio, Balance, basic, billing system, Strong Interpersonal skills, oral, credit, customer satisfaction, excellent customer service, customer service, data entry, database, Detail Oriented, Drafting, English, fast, features, Hand tools, inspection, Micrometer, Access, Excel, PowerPoint, Microsoft Windows, Word, Works, Multi-tasking, packaging, personnel, Physics, policies, pricing, quality control, real-time, safety, Spanish, Bilingual - Spanish, supervision, technician, phone, typing skills, video, wiring, written communication skills
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Resume Overview
School Attended
- Housatonic Community College
- Spartan College of Aeronautics
- Bunnell High School
Job Titles Held:
- Field Technician III
- Associate Customer Relations Coordinator
- Foreign Language Commercial Analyst
- Clerk
- Cashier
Degrees
- Criminal Justice
High School Diploma
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