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Field Technician Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

A seasoned leader who maintains a productive climate, motivates, mobilizes, and coaches’ employees to meet high-performance standards. Strong commitment for providing training, product information, troubleshooting and service to customers. Experience in heavy equipment repair and service with hands -on and management experience dealing with troubleshooting, service, and operation. Proven customer confidence with a commitment to provide customer satisfaction coordinate resources and staff to handle any requirement.

Skills
  • Impact & Influence — Highly Proficient
  • April 2020
  • Workplace Safety — Expert
  • April 2020
  • Following Directions — Highly Proficient
  • April 2020
  • Vehicle Maintenance — Expert
  • April 2020
  • Construction Safety — Highly Proficient
  • April 2020
  • Basic Maintenance and Repair — Expert
  • April 2020
  • Proficient in Microsoft Office
  • After-sales support
  • Customer Service Management
  • Team Leadership
  • Scheduling
  • Budgeting
  • Employee Supervision
  • Conflict Resolution
  • Process Optimization
  • Technical Support
  • Contract Management
  • Managing service operations
  • Business administration
  • Problem resolution
  • Issue diagnosis
  • Troubleshooting skills
  • Safety standards and protocols
  • Relationship development
Work History
Field Technician, 10/2020 to Current
Wyoming Machinery CompanyCasper, WY,
  • Field repair on customer and rental equipment.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Reviewed technical documentation to complete equipment maintenance and repair.
Field/Shop Technician, 10/2018 to 04/2020
Cassella Waste Systems, Inc.Albany, NY,
  • Field repair and maintenance of equipment sold, rented and supported by H & E Equipment.
  • Aligned systems with manufacturer specifications through skilled calibration.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Used hand tools to disassemble equipment, perform repair work and then reassemble parts.
  • Read and understood technical drawings, schematics and manuals in order to make accurate updates.
Heavy Equipment Technician, 06/2018 to 10/2018
Teva Pharmaceutical IndustriesSeattle, WA,
  • Repair and maintenance of Bobcat, Case, Kubota and New Holland Ag. Equipment
  • Replaced defective wiring systems, hydraulics and braking systems to return machines to service.
  • Used hand tools to disassemble equipment, perform repair work and then reassemble parts.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Removed worn or faulty components for replacement or repair.
Lead Technician, 03/2017 to 06/2018
Alta Equipment Group Inc.Syracuse, NY,
  • Lead mechanic in the ground equipment support shop @ Sky Harbor Airport.
  • Repair and maintenance of vehicles and all ground equipment over 90 pieces of equipment used to support aircraft industry.
  • Including parts identification, ordering, managing shop inventory, vendor relationships (warranty and purchases), advise and mentor shop mechanic's and repairs.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Inspected equipment to diagnose operational issues.
Supervisor/lead Technician, 05/2016 to 01/2017
Rush EnterprisesMiami, FL,
  • Supervisor of Gilbert service operation.
  • Managing the repair and maintenance of drills and their support vehicles.
  • Including parts ordering, identification, shop inventory controls, vendors i n the daily operation.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Reviewed and studied schematic diagrams to properly plan and process assignments.
  • Maintained high standards of efficiency and safety during analysis and troubleshooting of electrical, hydraulic and pneumatic systems.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
Service / Rental Coordinator (Manager), 11/2011 to 08/2015
Rush EnterprisesNew Orleans, LA,
  • Managed rental and service departments.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Properly maintained all new and rental equipment and vehicles.
  • Provided managerial support for parts in the day to day operation of department when necessary.
  • Managed branch operations when manager was not in the office.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Maximized rental income while minimizing expenses through effective planning and control.
Heavy Equipment Field Technician, 07/2010 to 10/2011
Meadow Valley ContractorsCity, STATE,
  • Repair and maintenance of heavy equipment owned by Meadow Valley.
  • Reduced equipment downtime during construction projects by preforming weekly maintenance assessments to maintain equipment readiness, maintained all onsite equipment and vehicles to reduce unnecessary maintenance and downtime.
  • Maintained quality and safety by reporting equipment issues and malfunctions for repairs.
  • Operated heavy equipment, including motor graders, heavy loaders, carryalls, bulldozers, backhoes, roller scrapers and tractors.
Rental Manager, 08/2009 to 11/2009
Arnold Machinery CompanyCity, STATE,

Trial position after the purchase of Volvo Constuction Equipment branch by Arnold Equipment.

  • Processed customer orders and accurately entered into order system.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Rental Manager, 03/2007 to 08/2009
Volvo Construction EquipmentCity, STATE,
  • Directed leasing and renting of equipment, prepared all contracts and agreements.
  • Coordinated job schedules and service requirements to provide technical support and resolution strategies.
  • Supported parts and sales staff and monitored day to day operation of branch.
  • Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Service Foreman, Manager, to
Ingersoll Rand CompanyCity, STATE,
  • Directed all operations for the service department including all field work.
  • Approved all purchases and implemented system to achieve better quality control of repairs.
  • Worked with parts manager in setting inventory controls within the branch and cycle counts.
  • Communicated with parts manager on possible recurring parts and service issues involving warranty parts to develop action plans.
  • Trained and coached employees to improve performance and skills.
  • Directed daily operations of team of 16 technicians and shop professionals.
  • Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Built relationships with customers and managed accounts to drive revenue and profit.
Education
Associate: General Studies, Expected in
Glendale Community College - Glendale, AZ
GPA:
Associate: General Studies, Expected in
Phoenix College - Phoenix, AZ
GPA:
Websites, Portfolios, Profiles
  • www.linkedin.com/in/robertdelrae
Accomplishments

Ingersoll Rand Company - Employee of the years 3 different years.

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80Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Glendale Community College
  • Phoenix College
Job Titles Held:
  • Field Technician
  • Field/Shop Technician
  • Heavy Equipment Technician
  • Lead Technician
  • Supervisor/lead Technician
  • Service / Rental Coordinator (Manager)
  • Heavy Equipment Field Technician
  • Rental Manager
  • Rental Manager
  • Service Foreman, Manager
Degrees
  • Associate
  • Associate

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