Certified system administrator with strong experience in help desk, desktop, server
infrastructures and data-center operations across Unix, Linux, Windows and Mac
OS X platforms.
To obtain an Information Technology systems administration position that will fully
utilize my management skills, technical expertise, and communication skills.
07/2014 to 07/2017
Field Support EngineerWincor-Nixdorf － Atlanta, GA
Performed trouble shooting via detailed analysis of hardware and software failures
with the usage of all available diagnostic tools (KDIAGS).
This includes repair of hardware on component level, cleaning and adjustment of
mechanical components and configuration and installation of software.
Performed routine checks according to documented preventative maintenance
procedures and refill consumables as directed.
Performed Installation, Movement, Addition, Change and Removal of hardware
and software products and components as directed.
Instructed and trained customers on usage and operation of installed hardware and
Maintained quality measurements and overall commitment to customer
Also provided timely follow-up to customer concerns and requests.
Received briefing for incidents and orders from dispatch function.
Updated dispatch function of all unforeseen issues.
Provided detailed debriefing on all performed activities.
Proactively informed customers about performed actions.
Observed technical or process problems at all times, proactively informed about
potential problems and offered improvement suggestions if possible.
01/2011 to 06/2013
IT Systems AdministratorSankofa Academy Charter School － Philadelphia, PA
Provided assistance in building up and running a strong technical network for the
Installed updated versions of the equipment's, software and hardware already in
Responsible to ensure smooth operations of the technical devices such as LAN,
Desktops, printers, laptops, etc.
Assisted Technology Director to troubleshoot any defects and malfunctioning.
Suggested several ways of utilizing technology effectively to achieve targets to
Communicated with the end users to understand their technical need and troubles
faced while operating the equipment's.
Responsible for administration of network comprised of 200+ workstations, help
desk including copier & printer troubleshooting, hardware & software inventory,
notebooks & pc desktops inventory, network mapping,etc.
Performed data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and
system problems, and replace defective components when necessary.
Plan, coordinate, and implement network security measures to protect data,
software, and hardware.
Monitored network performance to determine whether adjustments need to be
made, and to determine where changes will need to be made in the future.
Maintained an inventory of parts for emergency repairs.
Coordinated with vendors and with company personnel to facilitate purchases.
Administered a computer network of 500+ users via Active Directory.
07/2006 to 12/2007
Help Desk AssistantTemple University － Philadelphia, PA
Delivered and picked up pc-carts (also Mac-carts), dvd-vcr players,
boomboxes/stereo sound systems, PA Systems, wireless mics, from each classroom
after class/lecture ends.
Coded and locked all smart classrooms after class ends every evening.
Assisted students and faculty in using computer hardware and software.
Maintained & supervised order in the lab and running errands as assigned Observed
lab occupants Upon entering and leaving the lab and secured lab equipment.
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to
Set up equipment for employee use, performing or ensuring proper installation of
cables, operating systems, or appropriate software.
Education and Training
Bachelor of Science: Information TechnologyTemple University － Philadelphia, PAInformation Technology
Active Directory, AIX, Bash, cables, Cisco, computer hardware, hardware, client, customer
satisfaction, Desktops, DHCP, disaster recovery, DNS, dvd, Ethernet, Firewall, help
desk, help desk, HP-UX, inventory, LANs, LAN, notebooks, laptops, Linux, Mac, Windows XP, windows 10, network security, network, operating systems, personnel, copier, printer, printers, problem solving skills, Project management, quality, repairs, Routers, Shell Scripting, sound, Systems Analysis, TCP/IP, Time management,troubleshooting, Unix Administration, VPN, Vista, Voip, Web content, WANs, Windows Server