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field support engineer resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Certified system administrator with strong experience in help desk, desktop, server infrastructures and data-center operations across Unix, Linux, Windows and Mac OS X platforms. To obtain an Information Technology systems administration position that will fully utilize my management skills, technical expertise, and communication skills.
Experience
06/2014 to 06/2017 Field Support Engineer Diagnostica Stago | Parsippany, NJ,
  • Performed trouble shooting via detailed analysis of hardware and software failures with the usage of all available diagnostic tools (KDIAGS).
  • This includes repair of hardware on component level, cleaning and adjustment of mechanical components and configuration and installation of software.
  • Performed routine checks according to documented preventative maintenance procedures and refill consumables as directed.
  • Performed Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
  • Instructed and trained customers on usage and operation of installed hardware and software.
  • Maintained quality measurements and overall commitment to customer satisfaction.
  • Also provided timely follow-up to customer concerns and requests.
  • Received briefing for incidents and orders from dispatch function.
  • Updated dispatch function of all unforeseen issues.
  • Provided detailed debriefing on all performed activities.
  • Proactively informed customers about performed actions.
  • Observed technical or process problems at all times, proactively informed about potential problems and offered improvement suggestions if possible.
01/2011 to 06/2013 IT Systems Administrator Arete Associates Inc | Northridge, CA,
  • Provided assistance in building up and running a strong technical network for the organization.
  • Installed updated versions of the equipment's, software and hardware already in use.
  • Responsible to ensure smooth operations of the technical devices such as LAN, Desktops, printers, laptops, etc.
  • Assisted Technology Director to troubleshoot any defects and malfunctioning.
  • Suggested several ways of utilizing technology effectively to achieve targets to the client.
  • Communicated with the end users to understand their technical need and troubles faced while operating the equipment's.
  • Responsible for administration of network comprised of 200+ workstations, help desk including copier & printer troubleshooting, hardware & software inventory, notebooks & pc desktops inventory, network mapping,etc.
  • Performed data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Monitored network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Maintained an inventory of parts for emergency repairs.
  • Coordinated with vendors and with company personnel to facilitate purchases.
  • Administered a computer network of 500+ users via Active Directory.
07/2006 to 12/2007 Help Desk Assistant Sheridan Memorial Hospital | Sheridan, WY,
  • Delivered and picked up pc-carts (also Mac-carts), dvd-vcr players, boomboxes/stereo sound systems, PA Systems, wireless mics, from each classroom after class/lecture ends.
  • Coded and locked all smart classrooms after class ends every evening.
  • Assisted students and faculty in using computer hardware and software.
  • Maintained & supervised order in the lab and running errands as assigned Observed lab occupants Upon entering and leaving the lab and secured lab equipment.
  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Education and Training
Expected in to to Bachelor of Science | Information Technology Temple University, Philadelphia, PA GPA:
Information Technology
Skills
Active Directory, AIX, Bash, cables, Cisco, computer hardware, hardware, client, customer satisfaction, Desktops, DHCP, disaster recovery, DNS, dvd, Ethernet, Firewall, help desk, help desk, HP-UX, inventory, LANs, LAN, notebooks, laptops, Linux, Mac, Windows XP, windows 10, network security, network, operating systems, personnel, copier, printer, printers, problem solving skills, Project management, quality, repairs, Routers, Shell Scripting, sound, Systems Analysis, TCP/IP, Time management,troubleshooting, Unix Administration, VPN, Vista, Voip, Web content, WANs, Windows Server
Certifications
Comptia Linux+ Certified (Candidate ID: COMP001021107395)
​LPIC-1 Certified Linux Administrator (LPI ID: LPI000373129)
​Red Hat Enterprise Linux Training 2013

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Resume Overview

School Attended

  • Temple University

Job Titles Held:

  • Field Support Engineer
  • IT Systems Administrator
  • Help Desk Assistant

Degrees

  • Bachelor of Science

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