An organized and ambitious planner with 10 years of experience. Accomplished in managing project activities from start to finish while fully incorporating clients' special requests and maintaining budgets. Recognized for inspiring team members to excel and encouraging creative work environments.
LEADERSHIP: Team Management | Training and Development | Delegation | Standard Operating Procedures
TECHNICAL: Microsoft Office | POS | DOS | Outlook 365
Education
Drexel UniversityPhiladelphia, PA, Expected in 2009 – –Bachelor of Science:Hospitality Management, Business Administration - GPA:
Burlington County CollegeMount Laurel, NJ, Expected in 2007 – –Associate Degree:Business Management and Administration - GPA:
Work History
Entera - Field Services Coordinator Las Vegas, NV, 10/2018 - 03/2020
Created and implemented a virtual reconciliation process utilizing spreadsheets and system reports saving over 500 man-hours per year.
Audited and reconciled up to $2M in event expenses to ensure all were correctly allocated to their specific event. Researched and corrected anomalies partnering with AP to ensure expenses were paid in a timely manner. Educate vendors and field services personnel in cost reduction methods when purchasing services/products.
Collaborated with field services, shipping and account managers to ensure trade show kits arrived on time and intact.
Managed project activities that drove 10-15 events per month passionately negotiating with vendors/general contractors to obtain the best services/products at the lowest price. Clients included Bristol Myers Squibb, GlaxoSmithKline, Bayer and Comcast.
Marriott International - Convention Coordinator Muscatine, IA, 03/2018 - 11/2018
Managed all the event elements including registration rates to ensure profitability, final bill closeout, file, and post-show documentation. Negotiated contracts for event venues, accommodations, and associated vendors.
Incorporated PM principles and advanced excel worksheets. Developed Gant charts to demonstrate all aspects of event logistics/activities for presentations to the client.
Partnered with clients, assisting them in defining the product characteristics and specifications which further their brand image. Responsible for research, production and delivery of promotional products, ensuring logo placement and integrity.
Hilton Hotel & Resorts - Conference Services/Sales Manager City, STATE, 05/2016 - 11/2017
Connected with prior corporate customers to re-introduce the Hilton property and its benefits for future consideration. Increased corporate group room segment by 20% within a year and exceeded goals by 10-12% in 2016 and 2017.
Consulted and directed all facets of conferences and events (Corporate, Business Transient, Pharmaceutical & SMERF markets) ranging from 50-800 attendees at a 400 room hotel, 29,000 sq ft. meeting facility.
Managed corporate accounts including; Wipro, NJEA, PricewaterhouseCoopers, Johnson & Johnson, Rutgers, and Bristol-Myers Squibb, valued between $30,000 to $100,000 each.
Developed and negotiated contracts with revenues in the range of $50,000 to $500,000 for guest room rates, meeting room rental, and hotel services with clients to arrive at mutually agreeable, cost-saving solutions.
Up sold over $100,000 in food and beverage revenue within the first year by implementing personalized menus for clients.
The New York Academy Of Sciences - Conference Associate City, STATE, 12/2013 - 05/2016
Planned and executed board meetings, domestic and international conferences for scientific companies ranging from 50-500 attendees. Locations include; New York City, Chicago, Barcelona, Qatar.
Created event registration visuals and formats using a web-based solution. Managed the launch of each event in coordination with the web services team.
Managed and resolved all event related issues: I.e. audio/visual equipment, travel itineraries, and on-site transportation as needed.
Resolved a manpower issue by instituting a new program by which company employees and other personnel could be utilized to expedite the registration check-in.
Aloft Hotel - Catering and Convention Services Manager/Front Desk Agent City, STATE, 12/2009 - 12/2013
Worked closely with clients creating special menus, revising existing event packages to meet their clients' needs, timelines, event set-up, and execution.
Created the property's first South Asian wedding packages to meet their unique requirements and coordinated with external vendors to provide the optimum solution for their needs.
Up sold over $30,000 in food and beverage, audio/visual, and decor revenue within the first 6 months.
Provided a new training program manual to create excellent customer service and successfully enrolled guests into the Starwood Preferred Guest Program Exceeding the projected goal within a few months.
Affiliations
EASEL Animal Shelter Volunteer: Assist the public in selecting pets for adoption at adoption events and take dogs for walks on a weekly basis
Red Cross Coordinator: Direct to donor recruitment using multiple channels to contact and schedule current blood donors.
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Resume Overview
School Attended
Drexel University
Burlington County College
Job Titles Held:
Field Services Coordinator
Convention Coordinator
Conference Services/Sales Manager
Conference Associate
Catering and Convention Services Manager/Front Desk Agent
