field service training specialist resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Expert [Job Title] with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment.
Skills
Video instruction
Orientation procedures
Business Administration
Multimedia development
Product development
Training manuals and materials
[Type] training
Finance
Training program design
Team-building activities
Training program development
People skills
Microsoft Office
Experience
Field Service Training Specialist, 01/2022 to 04/2023 Ce Power – OH, State,
Explained goals and expectations required of trainees.
Monitored, evaluated and recorded training activities or program effectiveness.
Suggested and offered specific training programs to help workers maintain or improve job skills.
Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
Evaluated outlines, texts and handouts prepared by other instructors.
Negotiated contracts with clients for desired training outcomes, fees or expenses.
Senior Field Service Technician, 01/2017 to 12/2021 Hill-Rom – El Paso, TX,
Delivered outstanding customer service on field visits to meet corporate guidelines.
Operated hand tools and power equipment according to corporate safety procedures.
Analyzed equipment data to isolate and diagnose faults.
Performed annual and preventive system service maintenance.
Observed field safety protocols to prevent injuries and accidents.
Calibrated instruments, controls and equipment to test function and evaluate performance.
Minimized customer callbacks and equipment failure by reviewing job upon completion.
Trained customers on equipment after installation.
Handled telephone support calls to determine issues and provide solutions.
Maintained equipment performance by cleaning and lubricating components.
Collaborated with team members to assess equipment performance needs.
Mentored and trained new employees on processes, flow and safety procedures.
Communicated with vendors, upper management and peers.
Explained and recommended service options to customers and detailed costs.
Diagnosed and repaired mechanical issues according to industry standards.
Reviewed blueprints and manuals to repair and restore optimal functionality.
Oversaw onsite and offsite maintenance, repair and installation jobs.
Traveled to [Number] field locations per month to evaluate equipment and performance.
Compiled information into detailed service reports for distribution to [Job title] and [Job title].
Safely drove company's vehicle and used field automation systems.
Collected information on real-world use to test equipment in field.
Assisted and was dispatched to [Number] customers weekly regarding repairs and installations.
Effectively diagnosed technical problems and resolved errors.
Field Service Technician, 03/2012 to 12/2016 Stryker – City, STATE,
Performed on-site installation, routine maintenance and minor repairs to systems.
Wrote detailed service reports describing work completed, issues and recommendations.
Delivered outstanding customer service on field visits to meet corporate guidelines.
Drove and maintained company vehicle, keeping in peak condition.
Explained and demonstrated equipment operations to customer.
Handled telephone support calls to determine issues and provide solutions.
Mentored and trained new employees on processes, flow and safety procedures.
Infantry Platoon Sergeant, 01/1999 to 03/2011 United States Marine Corps – City, STATE,
Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
Conducted quality control inspections of subordinate organizations to detect and correct deficiencies.
Controlled platoon in mounted and dismounted operations.
Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
Surveyed and analyzed terrain to determine optimum equipment placement and use.
Analyzed statistical data to determine trends and coordinate logistical activities.
Determined elevation and grid azimuths with maps and map overlays.
Identified fleet failures and initiated corrective actions to meet fleet readiness goals.
Exercised high levels of maturity, experience, judgment and rapid critical thought to operational environments.
Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
Oversaw realistic training and military education planning and administration.
Supervised administrative duties, prepared daily routines and maintained operational records.
Supervised and coordinated infantry unit logistics, including maintenance, transportation and supplies.
Formulated and led unit through offensive operations, including organizing mortar assaults and tasking assault units.
Supervised and delegated medical care and transport of casualties.
Conducted surveillance missions to secure details regarding enemy activities and locations.
Maintained critical communication in electronic warfare environment.
Education and Training
High School Diploma: , Expected in 05/1997 to Amelia High School - Batavia, OH GPA:
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