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Field Service Technician Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Skills
  • Troubleshooting and repair
  • Work order management
  • Training and development
  • Interdepartmental collaboration
  • Quality assurance controls
  • Training and mentoring
  • Mechanical background
  • Heavy lifting
  • Equipment oversight
  • Power tools
  • Following safety practices
Experience
01/2020 to Current
Field Service Technician International Gaming Technology Inc. Latham, NY,
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Observed field safety protocols to prevent injuries and accidents.
  • Communicated with vendors, upper management and peers.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Trained customers on equipment after installation.
  • Performed annual and preventive system service maintenance.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Inspected drives, motors and belts to complete comprehensive maintenance.
  • Handled telephone support calls to determine issues and provide solutions.
  • Disassembled and reassembled hydraulic, pneumatic and mechanical equipment for inspection.
  • Traveled to 9 field locations per month to evaluate equipment and performance.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Maintained equipment performance by cleaning and lubricating components.
  • Analyzed equipment data to isolate and diagnose faults.
  • Specialized in support systems, inspections and detailed repairs to achieve operational efficiency.
  • Leveraged equipment to complete tests, maintenance, repairs and overhauls.
  • Collaborated with supervisor and manager to assess equipment performance needs.
  • Overhauled equipment and prototype designs to maximize performance and reduce costs.
10/2018 to 12/2019
Field Service Technician International Gaming Technology Inc. Lincoln, NE,
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Observed field safety protocols to prevent injuries and accidents.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Performed annual and preventive system service maintenance.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Inspected drives, motors and belts to complete comprehensive maintenance.
  • Disassembled and reassembled hydraulic, pneumatic and mechanical equipment for inspection.
  • Traveled to 7 field locations per month to evaluate equipment and performance.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Maintained equipment performance by cleaning and lubricating components.
08/2017 to 10/2018
Service Technician American Fence Company Omaha, NE,
  • Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
  • Completed preventive maintenance and unscheduled service needs to keep gas pumps in optimal condition.
  • Setup and operated mechanical and manual servicing equipment.
  • Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
  • Conducted reactive service appointments to diagnose and fix problems.
  • Traveled to a customer's location on pre-set appointment using company vehicle.
  • Completed yearly maintenance visits, including examining previously completed work.
  • Logged services performed in service ticket system accurately.
  • Engaged with customers to deliver outstanding customer services and secure repeat business.
  • Facilitated new team member training on service processes to increase productivity.
  • Developed preventive maintenance procedures and schedules for on-site equipment.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Cleaned and lubricated machinery according to preventive maintenance schedules.
  • Filled out work orders, repair logs, and maintenance plans to document work completed.
  • Adjusted, connected, or disconnected wiring, piping, and tubing to complete repairs and installations.
  • Replaced defective components and securely connected new items to existing structures.
  • Installed new components or replaced defective parts to restore functionality.
01/2013 to 08/2017
Plating Operator Koch Industries, Inc. Wichita, KS,
  • Practiced safety in all job areas, following all company procedures and OSHA regulations to maximize team safety.
  • Handled hazardous waste according to established procedures, placing materials in correct receptacles for safe disposal.
  • Observed equipment to verify proper operation and made adjustments to correct errors.
  • Observed production schedules, adjusting daily job procedures to meet deadlines and dynamic specifications.
  • Operated hoists to place workpieces onto machine feed carriages or spindles.
  • Maintained daily production records detailing supplies used, production quantities completed and labor time.
  • Trained entry-level employees and apprentices on coater machinery operation to maximize team performance.
  • Regulated current and voltage flow by adjusting machine settings to control plating processes.
  • Immersed workpieces in coating solution, liquid metal or plastic for specified times.
  • Immersed objects for coating and plating into cleaning solutions and sprayed objects with conductive solutions to prepare plating.
  • Performed minor maintenance on machines and notified supervisor of needed repairs.
  • Checked all phases of production to verify conformance with internal guidelines and customer specifications.
Education and Training
Expected in 05/2012
Certification: Petroleum Technology
UACCM - Morrilton, AR,
GPA:
Expected in
: General Studies
Arkansas Tech University - Russellville, AR
GPA:
Expected in 05/2011
High School Diploma:
Morrilton Sr. High School - Morrilton, AR
GPA:

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89Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • UACCM
  • Arkansas Tech University
  • Morrilton Sr. High School
Job Titles Held:
  • Field Service Technician
  • Field Service Technician
  • Service Technician
  • Plating Operator
Degrees
  • Certification
  • Some College (No Degree)
  • High School Diploma

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