field service technician resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) XXX-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Versatile field service technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Dedicated Field Service Technician enthusiastic about working on company owned and rental systems with successful record of completing projects on time. Knowledgeable in compression. Solid career history comprising more than 10 years.
Skills
Reading Wiring Diagrams
Inventory Management
Device Calibration
Time Management
Customer Service
Technical Analysis
Electrical Troubleshooting
Calibrating Systems
Service Quality
Work Order Management
Relief Valves
Issue Escalation
Education
Fort Stockton High SchoolFort Stockton, TXExpected in 05/2002 ā āHigh School Diploma: - GPA:
Work History
Panera Bread (Pr Management Corp) - Field Service Technician Westbrook, ME, 10/2019 - 08/2022
Installed new equipment and explained operation and routine maintenance protocols to customers.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Managed on-site and off-site installation, repair, maintenance and test tasks.
Followed safety procedures to avoid injuries in field.
Operated hand tools and power equipment according to company safety procedures.
Discussed and recommended service options with customers and explained costs involved.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Reviewed technical documentation to complete equipment maintenance and repair.
Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
Cleaned and lubricated parts to keep equipment operating at peak performance.
Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Attended classes and safety workshops and team meetings to maximize technical knowledge.
Worked with diverse types of weather and ground conditions.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
Managed maintenance activities, supervised staff and inspected equipment.
Completed over two daily PM's according to strict schedules, inventories and customer needs.
Tested systems using kills and physical testers, noting issues and completing preventive maintenance on shut down systems.
Worked with supervisors to schedule new set installations for rental customers without interrupting day-to-day happenings.
Maintained strong focus on safety and efficiency to provide comprehensive support to techs performing skilled repairs.
Created and followed detailed maintenance schedules for rental equipment, resulting in 96% increase in equipment lifetime.
Ordered OEM andaftermarket parts and managed inventory of spare parts, reducing costs 25%.
Kept track of automatic and self-generated service tickets with excel, increasing efficiency 95% and customer service feedback scores 35%.
Panera Bread (Pr Management Corp) - Field Service Technician Derry, NH, 04/2013 - 08/2019
Installed new equipment and explained operation and routine maintenance protocols to customers.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Managed on-site and off-site installation, repair, maintenance and test tasks.
Followed safety procedures to avoid injuries in field.
Operated hand tools and power equipment according to company safety procedures.
Discussed and recommended service options with customers and explained costs involved.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Reviewed technical documentation to complete equipment maintenance and repair.
Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Maintained company field response vehicle stocked with repair and replacement parts valued over $10K.
Cleaned and lubricated parts to keep equipment operating at peak performance.
Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Attended safety and training workshops and team meetings to maximize technical knowledge.
Finalized work on building systems by completing basic carpentry and other finish work.
Worked with diverse types of weather and ground conditions.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
Managed maintenance activities, supervised staff and inspected equipment.
Checked, repaired and repacked survival equipment to meet specifications.
Wrote and revised maintenance procedures.
Panera Bread (Pr Management Corp) - Field Service Technician Newburyport, MA, 04/2010 - 04/2013
Installed new equipment and explained operation and routine maintenance protocols to customers.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Managed on-site and off-site installation, repair, maintenance and test tasks.
Followed safety procedures to avoid injuries in field.
Operated hand tools and power equipment according to company safety procedures.
Discussed and recommended service options with customers and explained costs involved.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Reviewed technical documentation to complete equipment maintenance and repair.
Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Maintained company field response vehicle stocked with repair and replacement parts valued over $2k.
Cleaned and lubricated parts to keep equipment operating at peak performance.
Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Finalized work on building systems by completing basic carpentry and other finish work.
Worked with diverse types of weather and ground conditions.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
Managed maintenance activities, supervised staff and inspected equipment.
Fabick Cat - Lead Technician Waukesha, WI, 02/2007 - 04/2010
Planned, scheduled and delegated daily work to team of employees.
Managed team performance by training, mentoring, disciplining and motivating employees.
Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Implemented, configured and optimized safety standards.
Conducted tests of components and systems to evaluate performance and identify concerns.
Managed, fixed and maintained up-to-date knowledge on polymer systems.
Developed corrective action plans and prevention strategies to improve product reliability.
Validated adherence to best practices, quality standards and customer specifications.
Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Adhered to established policies and standards to safely complete projects.
Fostered relationships with internal and external customers.
Maintained accurate records of malfunctions, installations, and service calls according to OSHA guidelines.
Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
Developed and actualized policies and procedures to promote occupational health and safety best practices.
Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
Oversaw takedown, packaging, transportation and installation logistics for polymer systems during facilities transition.
Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware.
Enhanced manufacturing processes, reduced waste and enhanced quality.
Realigned production plans to boost productivity without dramatically increasing costs.
Collaborated with engineers in new product introduction phases to develop and verify design changes.
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