LiveCareer-Resume

field service technician resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

My background is mainly in material handling repairs I be have done building maintenance at customer locations some conveyor work so helping the maintenance team train them is what I’ve done all threw my career

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Knowledgeable technician, offers 40 years of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs.

Skills
  • Equipment oversight
  • Training and development
  • Heavy lifting
  • Power tools
  • Mechanical background
  • Training and mentoring
  • Troubleshooting and diagnostics
  • Taking precise measurements
  • Following safety practices
  • Knowledge of industry best practices
  • Component repairs
  • Worksite preparation
  • Welding skills
Education and Training
John A Rowland High School Rowland Heights, CA, Expected in 06/1977 High School Diploma : - GPA :
Mt San Antonio College Walnut, CA Expected in : General Studies - GPA :
American Management Association , Expected in : Business Management - GPA :
Paul Monroe Hydraulics Whittier, CA, Expected in : Theory of Hydraulics - GPA :
Experience
Hill-Rom - Field Service Technician
Fenton, MO, 03/2022 - Current
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Analyzed equipment data to isolate and diagnose faults.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Explained and demonstrated equipment operations to customer.
  • Observed field safety protocols to prevent injuries and accidents.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Trained customers on equipment after installation.
  • Handled telephone support calls to determine issues and provide solutions.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Inspected drives, motors and belts to complete comprehensive maintenance.
  • Disassembled and reassembled hydraulic, pneumatic and mechanical equipment for inspection.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
Blackrock, Inc. - Vice President
Atlanta, GA, 09/1994 - 03/2022
  • Identified problems and implemented solutions to better streamline operations.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Delivered strategic input into business decisions and deals.
  • Led team in strategic executive-level planning.
  • Networked with industry contacts to gain competitive insights and inform best practices.
  • Implemented and monitored internal control procedures.
  • Managed annual review processes to support business functions and compliance.
  • Directed annual budgeting processes and verified alignment with company objectives.
  • Answered questions from subordinate leadership on relevant regulations and policies.
  • Developed and analyzed cost vs. revenue metrics to monitor staff performance.
Benco Dental Supply Co. - Regional Field Service Manager
Asheville, NC, 06/1989 - 09/1994
  • Oversaw onsite and offsite maintenance, repair and installation jobs.
  • Liaised with partners to gain detailed understanding of business model, growth strategy, product portfolio and customer base to identify new revenue opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Managed team of 15 service technicians in installation projects.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Forecasted customer demand to set prices or credit terms for goods or services.
Taylor Dunn Manufacturing - Asst. Service Manager
City, STATE, 08/1979 - 06/1989
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Guided department employees on changes from management.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance through key metrics analysis.
  • Hired and trained service department staff to drive performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.

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Resume Overview

School Attended

  • John A Rowland High School
  • Mt San Antonio College
  • American Management Association
  • Paul Monroe Hydraulics

Job Titles Held:

  • Field Service Technician
  • Vice President
  • Regional Field Service Manager
  • Asst. Service Manager

Degrees

  • High School Diploma

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