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field service technician resume example with 11 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Skilled technician adept at troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Skills
  • Technical analysis
  • Hardware and software installation
  • Issue escalation
  • Workflow Management
  • Programming
  • Operating systems
  • Installation and maintenance
  • Technical writing
  • Software testing
  • Safety standards and protocols
  • Team Supervision
  • Feedback
  • Data collection and analysis
  • Customer training
  • Technical Support
  • Strong communication
Work History
05/2019 to Current
Field Service Technician Motorola Solutions Champaign, IL,
  • Performed annual service visits and completed preventative maintenance on all systems.
  • Managed all on-site and off-site installation, repair, maintenance and test tasks.
  • Investigated and troubleshot product service issues weekly.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Investigated and corrected mechanical problems with machinery such as Top Drives and VFD houses.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Installed new and equipment and explained operation and routine maintenance protocols to customers.
  • Operated all hand tools and power equipment according to company safety procedures.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Interacted with all necessary partners including vendors, upper management and peers.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Ordered all and parts and managed inventory of spare parts, reducing costs.
  • Checked inventory to restock and supplies before leaving for job sites.
  • Adhered to established procedures for inspection of belts, drives and motors, performing any needed maintenance.
  • Followed safety procedures to avoid injuries in field.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $100,0000.
  • Properly completed work reports for each field visit.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Partnered with other techs to successfully complete projects within anticipated deadlines.
  • Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
  • Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
  • Evaluated and initiated repair work on various electrical equipment such as motors, controls, switches, relays and circuit breaker panels.
  • Worked closely with highly skilled team of employees, encouraging development of top-notch collaboration and communication skills to promote achievement of group and business goals.
06/2017 to Current
Top Drive Technician Latshaw Drilling City, STATE,
  • Operated all hand tools and power equipment according to company safety procedures.
  • Investigated and troubleshot product service issues weekly.
  • Performed annual service visits and completed preventative maintenance on all systems.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Managed all on-site and off-site installation, repair, maintenance and test tasks.
  • Investigated and corrected mechanical problems with machinery such as hydraulic funtions, bull gears and rotating shafts.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Ordered all and parts and managed inventory of spare parts, reducing costs
  • Provided telephone support to customers by determining cause of issue and explaining most effective solution.
  • Worked frequently with systems to complete knowledgeable inspections and skilled repairs.
  • Attended workshops and team meetings to maximize technical knowledge.
  • Trained and supported new hires resulting in better understanding of process flow and safety procedures.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Discussed and recommended service options with customers and explained costs involved.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $100,000.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Kept track of automatic and self-generated service tickets, increasing efficiency and customer service feedback.
  • Checked inventory to restock supplies before leaving for job sites.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Reduced opportunities for theft and trespassers by securing all entrances and exits.
  • Properly completed work reports for each field visit.
  • Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Interacted with all necessary partners including vendors, upper management and peers.
  • Partnered with other technicians on to successfully complete projects within anticipated deadlines.
01/2016 to 03/2017
Class B Rigger Universal Plant Services Inc. City, STATE,
  • Worked at heights and in confined spaces without difficulty.
  • Prepared and erected steel, torque and bolt-up connections.
  • Prepared steel components for assembled bent sections and connectors.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Determined correct rigging requirements for equipment based on job specifications and environmental conditions.
  • Secured safety equipment and always used gear according to requirements.
  • Rigged for heavy lifts according to blueprint requirements.
  • Communicated with equipment operators to accomplish smooth and efficient transports.
  • Rigged cables and pipes in configurations to support loads and maintain crew safety.
  • Worked with customers to understand needs and provide proper service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Examined shipments for quality and accuracy.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Managed warehouse operations and verified proper shipment procedures.
  • Loaded transfer truck with front end loader.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Organized and secured stored materials and parts in designated area.
  • Completed daily forklift safety checklists.
  • Demonstrated and applied product knowledge of all company items.
  • Worked in team environment to maintain high levels of productivity.
  • Received cargo by removing it from trucks by hand.
  • Loaded, transported and stacked materials.
  • Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
  • Packed items into appropriate containers for shipment.
  • Removed orders from storage, wrapped and staged for shipments.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Unloaded cartons from pallets and filled storage racks with cartons.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Placed overstocked items in temporary storage.
  • Obtained production schedules to transport material to designated areas.
  • Communicated with floor managers to determine merchandise placement.
  • Received and unpacked shipments and new equipment as directed.
  • Filled propane tanks, checked valves and performed other routine equipment maintenance.
  • Ensured forklifts were operational through performance of preventative maintenance and effective troubleshooting of malfunctions.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
  • Transported inventory items to appropriate locations.
  • Located proper slots on storage racks and set pallets in place with forklift.
01/2010 to 12/2015
Senior Instrumentation and Top Drive Technician Canrig Drilling Technology Ltd. City, STATE,
  • Kept shop area and equipment clean, organized and maintained.
  • Cleaned and adjusted instruments.
  • Monitored supply levels and requested additional spare parts, manuals or tools.
  • Identified issues by testing and troubleshooting instruments, components and assemblies using voltmeters, circuit testers and oscilloscopes.
  • Removed damaged instruments and repaired components.
  • Conducted troubleshooting procedures and root cause analysis to determine causes of problems.
  • Inspected systems, diagnosed problems and developed optimal solutions.
  • Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
  • Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
  • Responded to problems with processing and production equipment and completed timely repairs.
  • Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Monitored social media and online sources for industry trends.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Executed various techniques to maintain servers and systems, keeping networks fully operational during peak periods.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Uploaded new software, rolled out updates and applied patches to servers upon release to thwart threats from penetrating networks.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Expected in 10/2008 to to
Collision Repair & Refinish Technology: Automotive Paint And Body
Universal Technical Institute of Texas Inc - Houston, TX
GPA:
Expected in 03/2007 to to
GED:
Del Mar College - Corpus Christi, TX
GPA:

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Resume Overview

School Attended

  • Universal Technical Institute of Texas Inc
  • Del Mar College

Job Titles Held:

  • Field Service Technician
  • Top Drive Technician
  • Class B Rigger
  • Senior Instrumentation and Top Drive Technician

Degrees

  • Collision Repair & Refinish Technology
  • GED

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