Hardworking Service Tech with extensive experience servicing, troubleshooting and repairing equipment. Proficient in analyzing field incident data and reading schematic and blueprint drawings. Identifies problems and uses appropriate resources to find solutions.
Skills
Work order management
Troubleshooting and repair
Power tools
Mechanical background
Heavy lifting
Record keeping
Training and development
Construction knowledge
Following safety practices
Inventory oversight
Worksite preparation
Taking precise measurements
Troubleshooting and diagnostics
Experience
Field Service Technician, 11/2017 - Current Burkhart Dental – San Diego, CA,
Delivered outstanding customer service on field visits to meet corporate guidelines.
Operated hand tools and power equipment according to corporate safety procedures.
Minimized customer callbacks and equipment failure by reviewing job upon completion.
Observed field safety protocols to prevent injuries and accidents.
Communicated with vendors, upper management and peers.
Mentored and trained new employees on processes, flow and safety procedures.
Performed annual and preventive system service maintenance.
Diagnosed and repaired mechanical issues according to industry standards.
Handled telephone support calls to determine issues and provide solutions.
Inspected drives, motors and belts to complete comprehensive maintenance.
Disassembled and reassembled hydraulic, pneumatic and mechanical equipment for inspection.
Developed equipment performance blueprints and timelines.
Overhauled equipment and prototype designs to maximize performance and reduce costs.
Leveraged equipment to complete tests, maintenance, repairs and overhauls.
Specialized in support systems, inspections and detailed repairs to achieve operational efficiency.
Collected information on real-world use to test equipment in field.
Analyzed equipment data to isolate and diagnose faults.
Maintained equipment performance by cleaning and lubricating components.
Supervisor, 07/2015 - 11/2017 Tesla Motors – Marietta, GA,
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Conducted employee evaluations and reviews.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Reviewed resources and assets for departmental activities, noting compliance issues with industry standards and regulatory agencies.
Automated office operations, managed client correspondence and tracked records.
CNC Operator, 03/2014 - 04/2015 Altra Holdings, Inc. – Lyon, MS,
Kept parts within close tolerances of design standards to maintain optimal quality.
Changed out aging tools, fixtures and offsets.
Set-up and operated lathes, mills and grinders to cut raw materials.
Observed company's strict safety rules during each shift to avoid job-related injuries.
Fabricated various parts using multiple machines at once.
Provided expert coaching and training for new team members.
Loaded and unloaded different tool parts from trucks and storage areas.
Monitored and adjusted processes or equipment to improve quality and productivity.
Verified proper cooling and lubrication of workpieces during machine operation.
Operated hoists, cranes and other material handling equipment to lift heavy work pieces or move loads.
Aligned, mounted and installed tools and attachments on machines, using hand tools and precision measuring instruments.
Stopped machine operation to change tooling, setup, or workpiece placement according to required machining sequences.
Checked completed workpieces against specifications to assess conformance.
Controlled machine operations to complete precise, high-quality work.
Inspector, 05/2013 - 03/2014 Construction Forms – Port Washington, NY,
Identified acceptable components and rejected defective products.
Filled out and submitted logs and paperwork on-time.
Generated detailed reports outlining inspection and testing results.
Developed and implemented inspection procedures, policies, best practices and competency requirements.
Participated in training to strengthen and develop inspector competencies.
Performed visual inspections using to identify defects.
Tested individual items and retrieved samples for further evaluation.
Adhered to all applicable compliance regulations regarding processes and subject materials.
Supervised and coordinated inspection activities, workflows and inspectors to achieve quality control benchmarks as well as to manage and maintain inspection facilities.
Performed routine inspections and delivered county reports to ensure that all finished construction was safe for human life.
Oversaw all operational areas and set effective compliance, inspection and testing standards.
Used photography equipment to take various pictures of each home and categorized each picture into different categories.
Education and Training
High School Diploma: , Expected in 01/2013 - Channelview High School - Channelview, TX GPA:
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