field service technician resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Field Technician bringing 30+ years of experience installing and repairing voice, data and CCTV systems. Talented at building relationships with customers and solving technical problems with little oversight. Excellent communication and planning skills. Highly experienced in diagnosing issues and performing repairs. Excellent troubleshooting skills. Team oriented, customer focused.
Skills
Detail-oriented
Verbal and written communication
Planning and Coordination
Flexible and Adaptable
Exceptional Customer Service Skills
Quality Assurance Controls
Issue Escalation
System updates
Diagnosing issues
Communication
Strong Attention To Detail
Ability To Prioritize
Operating Systems
Working Independently
Windows
Inspection Documentation
Work History
03/2010 to CurrentField Service TechnicianWow! | Dothan, AL,
Installed and serviced closed circuit TV systems for both residential and business clientele.
Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion
Communicated with all partners, including vendors, upper management and peers
Supervised configuration of local area network, wide area network and corporate Internet system, maintaining network efficiency during upgrades.
09/1999 to 09/2020Customer Service Technician 1Fortisbc | Kelowna, CA,
Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
Ran cabling and installed data drops for new node installations.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Read blueprints and schematics to correctly place equipment.
Responded to service requests during and after business hours.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Maintained excellent attendance record, consistently arriving to work on time.
Placed orders for new supplies based on established needs and special circumstances.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Monitored maintenance scheduling and reported maintenance team information to management.
Education
Expected in to to High School Diploma | John A. Rowland High School, Rowland Heights, CAGPA:
Skills
Detail-oriented
Verbal and written communication
Planning and Coordination
Flexible and Adaptable
Exceptional Customer Service Skills
Quality Assurance Controls
Issue Escalation
System updates
Diagnosing issues
Communication
Strong Attention To Detail
Ability To Prioritize
Operating Systems
Working Independently
Windows
Inspection Documentation
Work History
03/2010 to CurrentField Service TechnicianThe Rigazzi Company | Claremont, CA
Installed and serviced closed circuit TV systems for both residential and business clientele.
Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion
Communicated with all partners, including vendors, upper management and peers
Supervised configuration of local area network, wide area network and corporate Internet system, maintaining network efficiency during upgrades.
09/1999 to 09/2020Customer Service Technician 1Frontier Communications | Covina, CA
Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
Ran cabling and installed data drops for new node installations.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Read blueprints and schematics to correctly place equipment.
Responded to service requests during and after business hours.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Maintained excellent attendance record, consistently arriving to work on time.
Placed orders for new supplies based on established needs and special circumstances.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Monitored maintenance scheduling and reported maintenance team information to management.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.