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Field Service Technician Resume Example

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FIELD SERVICE TECHNICIAN
Professional Summary

Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Skills
  • Quality Assurance Controls
  • Technical analysis
  • Technical Support
  • Safety standards and protocols
  • Customer training
  • Basic print reading skills and layout skills
  • Installation and Maintenance
  • Hardware and software installation
  • Workflow Management
  • Team Supervision
  • Strong communication
Work History
Field Service Technician12/2019 to Current
Goodman Networks Inc. – Lafayette, LA
  • Operated all hand tools and power equipment according to company safety procedures.
  • Diagnosed equipment malfunctions by analyzing technical data using ATT applications.
  • Completed multiple Directv and ATT Fixed Wireless Internet installations per day through knowledge and expertise.
  • Investigated and troubleshot 20+ DirecTV and ATT Fixed Wireless Internet service issues weekly.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $4000.
  • Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Properly completed work reports for each field visit.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
Entertainment Department Manager03/2018 to 01/2020
Walmart – Oakdale, LA
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Educated customers on promotions to enhance sales.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Boilermaker Helper10/2017 to 03/2018
Turner Industries Group LLC – Sulphur, LA
  • Cleaned and maintained boilers and associated equipment to increase efficiency and performance level.
  • Removed, replaced or installed Type materials to perform annual maintenance.
  • Studied designs, blueprints and drawings to create templates of boilers.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Removed boiler casings, grades, handrails, manhole and hole covers to facilitate access to boilers or other vessels for repair.
  • Used power hammers or weld pressure vessel tubes to achieve leakproof joints.
Assistant Manager08/2014 to 10/2017
O'Reilly Auto Parts – Oakdale, LA
  • Coached team on effective upselling and cross-selling methods.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Promoted to Assistant Manager after only 3 months with company.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Managed 9employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Education
GED05/2006Louisiana Technical College- Oakdale, LA
Certifications

SBCA Certified

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Resume Overview

Companies Worked For:

  • Goodman Networks Inc.
  • Walmart
  • Turner Industries Group LLC
  • O'Reilly Auto Parts

School Attended

  • Louisiana Technical College

Job Titles Held:

  • Field Service Technician
  • Entertainment Department Manager
  • Boilermaker Helper
  • Assistant Manager

Degrees

  • GED 05/2006

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