Field Service Technician Resume Example
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FIELD SERVICE TECHNICIAN
Professional Summary
Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Skills
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Work History
Field Service Technician12/2019 to Current
Leidos Holdings Inc. – Essex , MD
Leidos Holdings Inc. – Essex , MD
- Operated all hand tools and power equipment according to company safety procedures.
- Diagnosed equipment malfunctions by analyzing technical data using ATT applications.
- Completed multiple Directv and ATT Fixed Wireless Internet installations per day through knowledge and expertise.
- Investigated and troubleshot 20+ DirecTV and ATT Fixed Wireless Internet service issues weekly.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $4000.
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Properly completed work reports for each field visit.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Entertainment Department Manager03/2018 to 01/2020
Warnermedia – DE, State
Warnermedia – DE, State
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Educated customers on promotions to enhance sales.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Boilermaker Helper10/2017 to 03/2018
Turner Industries Group LLC – City , STATE
Turner Industries Group LLC – City , STATE
- Cleaned and maintained boilers and associated equipment to increase efficiency and performance level.
- Removed, replaced or installed Type materials to perform annual maintenance.
- Studied designs, blueprints and drawings to create templates of boilers.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Removed boiler casings, grades, handrails, manhole and hole covers to facilitate access to boilers or other vessels for repair.
- Used power hammers or weld pressure vessel tubes to achieve leakproof joints.
Assistant Manager08/2014 to 10/2017
O'Reilly Auto Parts – City , STATE
O'Reilly Auto Parts – City , STATE
- Coached team on effective upselling and cross-selling methods.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Promoted to Assistant Manager after only 3 months with company.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed 9employees successfully in fast-paced environment through proactive communication and positive feedback.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Education
GED05/2006Louisiana Technical College-
City
Certifications
SBCA Certified
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Resume Overview
School Attended
- Louisiana Technical College
Job Titles Held:
- Field Service Technician
- Entertainment Department Manager
- Boilermaker Helper
- Assistant Manager
Degrees
- GED 05/2006
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