Field Service Technician Resume Example Atlanta Gas Light Company

FIELD SERVICE TECHNICIAN

Summary

Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner.Multi-functional Technician adept at electronic product installation and recommending system improvements. Provides quality workmanship and employs outstanding communication skills. Experience in warehouse function shipping receiving computer literate Excellent in Diversity.

Highlights

Customer service-oriented

Strong attention to detail

Responsible and reliable

Excellent problem solver

MulitIfunctional

Lifts 100

Meticulous

Electronics expert

Microsoft Office

Mechanically-inclined
Certified Electrician Electrical Technician
Proficient in electrical repair
HAZMAT knowledge
First Aid certified
Dexterous with hand tools
MS Office proficient
Fluent in English
Decisive

Accomplishments

Inventory Control Restocked and organized items as necessary and as directed.
Very goal oriented take commands easily Always looking for advancement.

Responded to and resolved an average of 145Completed 40hours of advanced OSHA training in hazardousReceived the “Best First Year Technician” Award in 2015.. field service requests per day.

Assisted in training 20Promoted to Lead Gas and electrical after just 8 months of employment. new service technicians.

Received the “Best First Year Technician” Award in 2015Assisted in training 20 new service technicians.

Experience

field service technician
May 2008 to September 2015Atlanta Gas light company - Riverdale, GA

Reassembled equipment after completed repairs.
Tested machinery, equipment and parts to identify any defects.Disassembled broken and defective equipment to facilitate repair.Cleaned and metersOperated tools such as hoists and saws.Installed, calibrated and configured combustible, toxic gas detectors.Checked fluid levels and replaced filters. machinery and equipment.
Used hand tools to replace defective equipment parts.Maintained up-to-date and accurate repair logs.Recorded HVAC maintenance and repair history in job logs.Recorded pressure, temperature, level and flow data into databases.Recorded pressure, temperature, level and flow data into databases.Ordered supplies, tools and equipment.Soldered and brazed damaged equipment.

Department Manager
October 2005 to April 2008Home Depot - Newnan, GA

inventory control and manage a staff of 8 people to control shrinkage in stock orders manage data to scale back loss.
prevention.
worked in heavy equipment to make sure it stayed in compliance.
Created customized courses for distributors and customers to introduce them to relevant features and benefits of products.Supplied technical and customer service support by phone and in person.Supervised equipment returns, including obtaining all relevant data.
5 years of forklift operator ..

inventory specialist
February 2004 to October 2005Burke Motors - Cape May, NJ

Followed checklists to verify that all important parts were examined.Examined vehicles to determine the extent of damage or malfunctions.Rebuilt faulty assemblies, including steering systems and linkages.Operated pneumatic tools and air compressors.Organized work records and filed reports.Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Processed customs duties and fees quickly to release international shipments.Negotiated bulk shipping discounts with contracted carriers.Evaluated operational records and made scheduling adjustments to maximize efficiency.Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping.Reported inventory balances and cycle counts in both the ERP and WMS systems.Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.Resolved service issues in a timely manner, including coordinating and processing returns.Rotated stock by code and receiving date.Verified proper temperature levels on all inbound merchandise requiring refrigeration.Worked at a rapid pace to meet tight deadlines.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.Used propane forklift to load trailer at warehouse.

Education

High School Diploma : College Prep , 1985Wildwood High - Wildwood City, NJ, usa

Coursework in Air Conditioning and RefrigerationCoursework in Electricity, PLC, Motors and Controllers Graduated with HonorsTop 20Coursework in [Subject]% of class

Skills

budget, Customer service, data entry, dependable, Driving, inventory, inventory control, loss

prevention, excel, word, Sales management, spread sheets

Sales Software: Salesforce.com, TapScan
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML

Extremely well qualified Software:

Microsoft Software: Bacon's Mediasource, Factiva
Desktop Publishing Software, Illustrator, HTML

Resume Overview

Companies Worked For:

Atlanta Gas light company
Home Depot
Burke Motors

School Attended

Wildwood High

Job Titles Held:

field service technician
Department Manager
inventory specialist

Degrees

High School Diploma : College Prep , 1985

field service technician Resume Example

Resume Score: 100%

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