Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner.Multi-functional Technician adept at electronic product installation and recommending system improvements. Provides quality workmanship and employs outstanding communication skills. Experience in warehouse function shipping receiving computer literate Excellent in Diversity.
Customer service-oriented Strong attention to detail Responsible and reliable Excellent problem solver MulitIfunctional Lifts 100 Meticulous Electronics expert Microsoft Office |
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- Inventory Control Restocked and organized items as necessary and as directed.
- Very goal oriented take commands easily Always looking for advancement.
Responded to and resolved an average of 145Completed 40hours of advanced OSHA training in hazardousReceived the “Best First Year Technician” Award in 2015.. field service requests per day.
Assisted in training 20Promoted to Lead Gas and electrical after just 8 months of employment. new service technicians.
Received the “Best First Year Technician” Award in 2015Assisted in training 20 new service technicians.
- Reassembled equipment after completed repairs.
- Tested machinery, equipment and parts to identify any defects.Disassembled broken and defective equipment to facilitate repair.Cleaned and metersOperated tools such as hoists and saws.Installed, calibrated and configured combustible, toxic gas detectors.Checked fluid levels and replaced filters. machinery and equipment.
- Used hand tools to replace defective equipment parts.Maintained up-to-date and accurate repair logs.Recorded HVAC maintenance and repair history in job logs.Recorded pressure, temperature, level and flow data into databases.Recorded pressure, temperature, level and flow data into databases.Ordered supplies, tools and equipment.Soldered and brazed damaged equipment.
- inventory control and manage a staff of 8 people to control shrinkage in stock orders manage data to scale back loss.
- prevention.
- worked in heavy equipment to make sure it stayed in compliance.
- Created customized courses for distributors and customers to introduce them to relevant features and benefits of products.Supplied technical and customer service support by phone and in person.Supervised equipment returns, including obtaining all relevant data.
- 5 years of forklift operator ..
- Followed checklists to verify that all important parts were examined.Examined vehicles to determine the extent of damage or malfunctions.Rebuilt faulty assemblies, including steering systems and linkages.Operated pneumatic tools and air compressors.Organized work records and filed reports.Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Processed customs duties and fees quickly to release international shipments.Negotiated bulk shipping discounts with contracted carriers.Evaluated operational records and made scheduling adjustments to maximize efficiency.Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping.Reported inventory balances and cycle counts in both the ERP and WMS systems.Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.Resolved service issues in a timely manner, including coordinating and processing returns.Rotated stock by code and receiving date.Verified proper temperature levels on all inbound merchandise requiring refrigeration.Worked at a rapid pace to meet tight deadlines.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.Used propane forklift to load trailer at warehouse.
Coursework in Air Conditioning and RefrigerationCoursework in Electricity, PLC, Motors and Controllers Graduated with HonorsTop 20Coursework in [Subject]% of class
budget, Customer service, data entry, dependable, Driving, inventory, inventory control, loss
prevention, excel, word, Sales management, spread sheets
- Sales Software: Salesforce.com, TapScan
- Public Relations Software: Bacon's Mediasource, Factiva
- Desktop Publishing Software: Photoshop, Illustrator, HTML
Extremely well qualified Software:
- Microsoft Software: Bacon's Mediasource, Factiva
- Desktop Publishing Software, Illustrator, HTML
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School Attended
- Wildwood High
Job Titles Held:
- field service technician
- Department Manager
- inventory specialist
Degrees
- High School Diploma
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