field service technician resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Dependable, compassionate, hard working veteran with a mechanical, customer service and youth developmental background. Strong ability to connect with youths with diverse backgrounds to build supportive relationships and encourage positive mindsets with exceptional professionalism.

  • High voltage equipment experience
  • Electrical tools
  • Schematic reading
  • Team building/managing
  • Good at following instructions
  • Strong interpersonal skills
  • Mechanically inclined
  • Electrical wiring
  • Bi-lingual : English/Spanish
  • Knowledge of diesel engines
  • Emotional Awareness
  • First Aid/CPR
  • People Skills
  • Relationship Building
  • Reliable & Trustworthy
  • Conflict Resolution
  • Problem Resolution
  • Active Listening
  • Complex problem solving skills
  • Strong work ethic
  • Quick Learner
  • Customer service skills
  • Self-motivated
  • Friendly, positive attitude
08/2021 to Current
Youth Developmental Specialist Gcp Applied Technologies Phoenix, AZ,
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns.
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
  • Verified program performance against goals by assessing regular reports, identified areas in need of improvement and handled service delivery, internal operations and program outreach.
  • One-on-One engagement with youths with difficulties at home, providing them a place and person they felt comfortable sharing their thoughts with.
  • Planned actives tailored to the needs and wants of children ages 5-16
  • Transportation to locations and events while maintaining positive control of children at events and accountability
  • One-On-One engagement with troubled youths about issues they are facing at home and school
  • Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.
02/2022 to 05/2022
Substitute Teacher Arrow Ford City, STATE,
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Tutored students individually and in small groups to help with difficult subjects.
  • Took attendance and maintained attendance records during period as substitute.
  • Prepared, administered and graded tests and assignments to evaluate student progress.
  • Organized classroom activities, games and tasks to enhance interactive learning experience.
  • Managed high school classrooms during teacher absences.
  • Graded student assignments and exams and discussed results.
  • Answered student questions about course concepts.
  • Maintained rules of conduct that encouraged self-discipline and responsibility.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Led or moderated classroom discussions and guided exploratory thought.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Provided notes and reports on school day activities to primary teacher.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.
01/2021 to 06/2021
DOT Field Service Technician Taylor Power Systems Inc. City, STATE,
  • Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
  • Delivered outstanding customer service on each field visit to meet corporate guidelines.
  • Operated hand tools and power equipment with extreme care according to corporate safety procedures.
  • Maintained performance by cleaning and lubricating components.
  • Specialized in support systems, completing inspections and detailed repairs to achieve operational efficiency.
  • Disassembled and assembled wide range of hydraulic, pneumatic and mechanical equipment to assist with inspections.
  • Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion.
  • Performed annual and preventive service maintenance on all systems.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Diagnosed malfunctions to various tools, equipment and machinery components.
  • Observed safety protocols in field to prevent injuries and accidents.
  • Completed all work reports promptly following field visits.
  • Followed checklists to inspect drives, motors and belts for comprehensive maintenance.
01/2020 to 12/2020
Car Salesman United States Army City, STATE,
  • Showcased vehicle features and took customers on test drives in local area.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Adhered to standards of quality and service and industry regulations.
  • Responded to inquiries from potential customers via email and telephone.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Managed sales negotiations and financing options.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
04/2019 to 12/2019
Field Service Technician United States Army City, STATE,
  • Troubleshot, repaired and maintained operational efficiencies in mechanical and electrical systems.
  • Consulted wiring schematics and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Provided outstanding customer service on each field visit according to Taylor Power's guidelines.
  • Trained customers on equipment use after installation.
  • Performed annual and preventive service maintenance on all systems.
  • Cordially interacted with customers and displayed professional appearance as representative of company.
  • Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion.
12/2013 to 01/2019
Power Generation Equipment Repairer United States Army City, STATE,
  • Completed repairs and maintenance service on mechanical, hydraulic and electrical systems.
  • Inspected each unit at a technical level to determine readiness.
  • Performed repairs on related military equipment and vehicles.
  • Followed generator reset protocols set in place by the DoD.
  • Processed work orders and prioritized jobs.
  • Planned work and determined appropriate tools and equipment.
  • Managed work with little supervision.
  • Kept supervisor informed of job progress and material requirements.
  • Maintained record accuracy by using work order reporting system.
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
  • Led and trained a team of 6 personnel to ensure optimal efficiency of generators in field and company environments.
  • Counted and verified orders picked to ensure accuracy.
  • Took care of facility equipment, grounds, roads and fences.
  • Performed weekly maintenance assessments.
  • Notified supervisors of faulty operations and defective materials.
  • Liaised with customers to explain repairs and present estimates.
  • Responsible for promoting safe and clean working environment.
  • Sent to Nigeria from July 2016 - Jessica 2016 on a mission training the local Nigerian forces on establishing and maintaining field operations.
  • Serviced and repaired $500,000+ of generators and military equipment.
12/2010 to 12/2013
Power Generation Equipment Repairer Company Name City, State,
  • Performed repairs on related military generators and vehicles.
  • Completed repairs and maintenance service on mechanical and electrical systems.
  • Inspected pieces of equipment at a technical level to determine readiness.
  • Followed generator schematics set in place by the DoD.
  • Reduced downtime of equipment by maintaining equipment and reducing unnecessary maintenance.
  • Serviced military equipment in an organized and orderly fashion. 
  • Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
  • Completed all repairs and maintenance work to company standards.
  • Performed weekly maintenance assessments and checks to ensure equipment was well kept.
  • Maintained record accuracy by using work order reporting system.
  • Spliced an external battery charging station to a larger electrical system to save money on battery costs.
05/2012 to 02/2013
Power Generation Equipment Repairer Company Name City, State,
  • Maintained generators ranging from 3KW to 60KW.
  • Was placed on the QRF (Quick Response Force) team to respond to any hostile events that occurred. 
  • Successfully maintained a working relationship with Spanish forces to ensure optimal flight time for United States and Spanish aircrafts. 
  • Maintained and utilized fuel pumps for aircrafts. 
  • Liaised with Spanish Forces to explain repairs and to ensure that supplies needed, by United States Forces, were met.
  • Tested fuel to ensure reliability in aircraft.
  • Annotated and kept records of Fuel dispersed to multiple aircrafts.
Expected in to to
Bachelor of Science: Early Childhood And Adolescent Development
Southern New Hampshire University - Hooksett, NH
  • Major in Psychology with a focus on early childhood and adolescent development.
Expected in 2019 to to
: Renewable Energy and Communication Tower Technician Program
Airstreams Renewables, Inc - Fort Hood, TX

Accelerated training on various aspects of electrical, mechanical, and technical skills required to safely troubleshoot and service renewable
energy and communication tower equipment with an emphasis on safety.

Expected in 2010 to to
High School Diploma:
Montgomery High School - Montgomery, TX
Activities and Honors
  • Army commendation medal 
  • Army good conduct medal (x2)
  • National defense service medal
  • Afghanistan campaign medal
  • Global war on terrorism medal
  • Army service ribbon
  • Overseas service ribbon
  • Nato medal 
  • Army certificate of achievement (x2)
  • Drivers and mechanics badge
  • Renewable Energy & Communications Tower Technician Program Certificate
  • American Red Cross First Aid/CPR/AED Card
  • OSHA 10 Hour Construction Safety Card
  • Electrical and Electrical Metering Safety Certificate
  • CADWELD Certificate
  • Fasteners, Torque, and Tension Certification
  • Level 1 Crane Rigging Certificate
  • Signalperson Certificate
  • Capstan Hoist Certificate

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Airstreams Renewables, Inc
  • Montgomery High School

Job Titles Held:

  • Youth Developmental Specialist
  • Substitute Teacher
  • DOT Field Service Technician
  • Car Salesman
  • Field Service Technician
  • Power Generation Equipment Repairer
  • Power Generation Equipment Repairer
  • Power Generation Equipment Repairer


  • Bachelor of Science
  • High School Diploma

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