Proactive individual with great technical skills, and electronically inclined. Attributed with high levels of charisma and social people skills. I am an excellent fit for this position due to my natural ability to understand and configure networks, computers, tablets, etc.
Having knowledge of management allows me to manage my time accordingly on tasks to help boost efficiency in all aspects of the job.
Work ethic is something I like to pride myself in, and take it very seriously. A great attribute to this is my ability to work with others and help out where I can or see a need.
Additionally, working on my own is not an issue, I am fully capable of carrying out and being responsible for my own tasks.
Over one year of experience in Customer service and Sales in the homes of customers as a Technician, with an additional seven months of Customer Service on the phone lines as a Customer Solutions Representative.
Skills
Time management
Call Center Operations
Retail sales customer service
Conflict mediation
Problem-solving abilities
Inbound and Outbound Calling
Technical Troubleshooting
Inventory management
Organization
Communications
Inventory organization
Team building
Process improvement
Customer service
Fleet dispatching
Equipment maintenance
Equipment operation
Quality assurance standards
Quick to learn new things
Love to face new challenges
High levels of charisma
People Skills
Relationship building
On-site product demonstrations
Product and service knowledge
Lead generation
Credit card payment processing
Hardware upgrades
Experience
Customer Solutions Specialist, 09/2021 - Current Home Depot – Baxter, MN,
Answered questions and informed customers of current sales and promotions.
Handled client inquiries with exceptional professionalism and enthusiasm.
Provided customer service and issue resolution to increase QA satisfaction levels.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Consistently met service team sales targets and call handling quotas consistently.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Processed and sent invoices, adjustments and credit memos to customers.
Investigated and resolved issues to maintain billing accuracy.
Reviewed and analyzed contracts to resolve billing issues.
Processed refunds on credit balances to maintain positive account relationships.
Solved issues with well-organized and professional approach.
Field Service Professional, 07/2020 - 09/2021 Kimpton Hotels – Atlanta, GA,
Delivered outstanding customer service on field visits to meet corporate guidelines.
Operated hand tools and power equipment according to corporate safety procedures.
Observed field safety protocols to prevent injuries and accidents.
Trained customers on equipment after installation.
Explained and recommended service options to customers and detailed costs.
Sold various products by explaining unique features and educating customers on proper application.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Tested equipment, connections and signals to verify security system functionality.
Reviewed life safety and security systems for code compliance.
Installed fire alarm panels and devices and programmed equipment.
Instructed customers on device's proper use and maintenance.
Sports Official, 10/2016 - Current Ymca Of Greater Seattle – Kent, WA,
Fostered sportsmanship among players and coaches to minimize in-game conflict.
Compiled scores, statistics and other athletic records for verification purposes with high degree of accuracy.
Awarded points, verified score calculations and communicated end-of-game results to teams and spectators.
Managed behavior of players, coaches and crowd to facilitate gameplay.
Executed high-pressure decisions, including awarding of points and imposition of penalties under time constraints.
Conferred with coaches, players and umpires to discuss calls and disputes.
Called infractions and penalties according to league and basketball gameplay regulations.
Taught players and coaches correct game rules.
Travels to as many as 30-40 basketball games per season in the Lubbock region.
Refereed competitive seasonal basketball games, tournaments and yearly sporting events.
Adhered to and enforced game rules and regulations.
Reacted to complex game situations quickly and effectively.
Inspected sporting equipment and participants to check compliance with event and safety regulations.
Tracked game scores, added or subtracted points and imposed penalty points.
Alerted players, coaches and fellow officials to rule infractions and issued penalties.
Conferred with fellow sporting officials to discuss issues, coordinate activities and determine required actions.
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