Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Proactive individual with great technical skills, and electronically inclined. Attributed with high levels of charisma and social people skills. I am an excellent fit for this position due to my natural ability to understand and configure networks, computers, tablets, etc.

Having knowledge of management allows me to manage my time accordingly on tasks to help boost efficiency in all aspects of the job.

Work ethic is something I like to pride myself in, and take it very seriously. A great attribute to this is my ability to work with others and help out where I can or see a need.

Additionally, working on my own is not an issue, I am fully capable of carrying out and being responsible for my own tasks.

Over one year of experience in Customer service and Sales in the homes of customers as a Technician, with an additional seven months of Customer Service on the phone lines as a Customer Solutions Representative.

Skills
  • Time management
  • Call Center Operations
  • Retail sales customer service
  • Conflict mediation
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Technical Troubleshooting
  • Inventory management
  • Organization
  • Communications
  • Inventory organization
  • Team building
  • Process improvement
  • Customer service
  • Fleet dispatching
  • Equipment maintenance
  • Equipment operation
  • Quality assurance standards
  • Quick to learn new things
  • Love to face new challenges
  • High levels of charisma
  • People Skills
  • Relationship building
  • On-site product demonstrations
  • Product and service knowledge
  • Lead generation
  • Credit card payment processing
  • Hardware upgrades
Experience
Customer Solutions Specialist, 09/2021 - Current
Home Depot Baxter, MN,
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Investigated and resolved issues to maintain billing accuracy.
  • Reviewed and analyzed contracts to resolve billing issues.
  • Processed refunds on credit balances to maintain positive account relationships.
  • Solved issues with well-organized and professional approach.
Field Service Professional, 07/2020 - 09/2021
Kimpton Hotels Atlanta, GA,
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Observed field safety protocols to prevent injuries and accidents.
  • Trained customers on equipment after installation.
  • Explained and recommended service options to customers and detailed costs.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Tested equipment, connections and signals to verify security system functionality.
  • Reviewed life safety and security systems for code compliance.
  • Installed fire alarm panels and devices and programmed equipment.
  • Instructed customers on device's proper use and maintenance.
Sports Official, 10/2016 - Current
Ymca Of Greater Seattle Kent, WA,
  • Fostered sportsmanship among players and coaches to minimize in-game conflict.
  • Compiled scores, statistics and other athletic records for verification purposes with high degree of accuracy.
  • Awarded points, verified score calculations and communicated end-of-game results to teams and spectators.
  • Managed behavior of players, coaches and crowd to facilitate gameplay.
  • Executed high-pressure decisions, including awarding of points and imposition of penalties under time constraints.
  • Conferred with coaches, players and umpires to discuss calls and disputes.
  • Called infractions and penalties according to league and basketball gameplay regulations.
  • Taught players and coaches correct game rules.
  • Travels to as many as 30-40 basketball games per season in the Lubbock region.
  • Refereed competitive seasonal basketball games, tournaments and yearly sporting events.
  • Adhered to and enforced game rules and regulations.
  • Reacted to complex game situations quickly and effectively.
  • Inspected sporting equipment and participants to check compliance with event and safety regulations.
  • Tracked game scores, added or subtracted points and imposed penalty points.
  • Alerted players, coaches and fellow officials to rule infractions and issued penalties.
  • Conferred with fellow sporting officials to discuss issues, coordinate activities and determine required actions.
Warehouse Employee, 05/2020 - 06/2020
Marmon Holdings, Inc Stroud, OK,
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Loaded perishable and non-perishable goods into trucks for planned delivery schedules.
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Completed all tally sheets, slot changes, shuttle transfers and other paperwork in timely manner.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
General Laborer, 04/2019 - 09/2019
Company Name City, State,
  • Signaled equipment operators to facilitate alignment, movement and adjustment of machinery, equipment and materials.
  • Followed OSHA regulations, company safety policies and lock-out tag-out procedures.
  • Collaborated with fellow team members to complete tasks and meet tight project deadlines.
  • Loaded trucks with supplies and materials at start of shift to transport to job site.
  • Operated heavy equipment, including [Skid Steer, Excavator] to move large items.
  • Removed debris and swept areas to maintain safe, clean work environment.
  • Loaded and unloaded materials using proper lifting procedures.
  • Promoted appropriate utilization of materials by following safety protocols.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Organized and maintained tools and equipment to enhance work efficiency.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Measured distances using laser devices and marked locations to help prepare sites for planned operations.
  • Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized.
  • Adhered to company and OSHA safety regulations on job sites to minimize falls and accidents.
  • Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.
Education and Training
High School Diploma: , Expected in
-
Precept Academy - Ralls, TX,
GPA:
Accomplishments

Reached the rank of Eagle Scout through the Boy Scouts of America.

Served at an At Risk camp for children and teens as Staff and Counselor several years.

Second ranked employee under my Field Service Manager year to date.

$35,000 in revenue in first year of being a Service Technician.

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Resume Overview

School Attended

  • Precept Academy

Job Titles Held:

  • Customer Solutions Specialist
  • Field Service Professional
  • Sports Official
  • Warehouse Employee
  • General Laborer

Degrees

  • High School Diploma

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