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Field Service Manager Resume Example

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FIELD SERVICE MANAGER
Professional Summary

Hardworking business professional with over nine years of combined management experience. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent leadership skills.

Skills
  • Conflict resolution
  • Customer service
  • Detail-oriented
  • Safety
  • Time management
  • Communication
  • Employee scheduling
  • Staff Management
  • Strategic Planning
  • Business administration
  • Creative merchandising
  • MS Office
  • Process improvement
  • Project organization
  • Supervision
  • Problem resolution
  • Relationship development
  • Team management
Work History
Field Service Manager04/2019 to Current
Company Name – City, State
  • Lead a team of over 100 flight attendants in a performance-based environment in the areas of safety, reliability, customer satisfaction and appearance.
  • Develop team members to their fullest potential and assist them in leveraging their skills and interests to pursue opportunities throughout the company.
  • Oversee recognition, coaching and the delivery of performance development as needed.
  • Point of Contact for the Uniform collateral and Lead of the On-Time collateral, participate in conference calls, meetings, and other forms of communication to stay up to date on the latest goings on and disseminate the information to the leadership team in base.
  • Influence and positively affect key performance indicators including-but not limited to-workplace safety (GIR), reliability (UA and AA rates), on-time operation (ML D-Zero and LFA), compliance and customer satisfaction.
Flight Attendant05/2015 to 04/2019
Company Name – City, State
  • Brief with flight attendants, gate agents, and pilots prior to flight.
  • Check emergency equipment and make safety the top priority.
  • Make necessary public announcements while providing a welcoming and friendly atmosphere for the passengers.
  • Hold myself and fellow crewmembers accountable for being safe, compliant and providing legendary service.
  • Respond to passengers' needs in a timely and respectful manner.
  • When applicable, prepare and deliver beverage and/or meal service to passengers.
  • Complete and file any reports through SRS, ASAP, and FACTS when necessary.
  • Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.
  • Respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures.
  • Guide or direct passengers during emergency situations to minimize impact of the event and protect passengers and crew members.
  • Provide emergency medical assistance to individuals in distress.
Assistant Manager, Merchandising09/2014 to 05/2015
Company Name – City, State
  • Plan, prepare, and map the store floor set for new product arrival, marketing, and signage.
  • Adapt company product directives to store layout while preserving desired visual message and appeal.
  • Lead team in executing fixture change for new product, moving tables, benches, shelving and mannequins.
  • Prepare cash registers, ensure monetary accuracy, order funds, and monitor cash flow.
  • Drive sales through customer interaction, observe key performance indicators of the business and tailor the store goals on the spot to align with business demands, customer flow, employee zoning, and hourly business trends.
Assistant Manager, Customer Experience03/2013 to 09/2014
Company Name – City, State
  • Develop and execute daily action plans, organize and interpret customer survey results to customize goals and actions in the store.
  • Oversee the in-store credit program, drive participation and awareness to enhance customer loyalty.
  • Develop and implement training procedures for new hires, provide on the job training and in the moment coaching.
  • Attract, recruit, and hire new and prospective applicants, be familiar with the company's Code of Business Conduct and state and federal human resources regulations.
  • Prepare cash registers, ensure monetary accuracy, order funds, and monitor cash flow.
  • Drive sales through customer interaction, observe key performance indicators of the business and tailor the store goals on the spot to align with business demands, customer flow, employee zoning, and hourly business trends.
Education
Bachelor of Business Administration: Marketing and Management05/2011University of North Dakota- City
  • Graduated with 3.281/4.0 GPA
  • Dean's List Spring 2009
  • Awarded Outstanding Senior in Marketing 2011
  • Member of UND Management Club
  • Elected to Treasurer for UND Management Club Spring 2010
  • Elected to President for UND Management Club for 2010-2011 academic year
Activities
  • Attended Velvet Seminar September 2016, Atlanta, GA.
  • Volunteered at MSP BCRF “Pink Boutique” October 2017, Saint Paul, MN.
  • Attended Engagement U Seminar September 2018, Atlanta, GA.
  • Attended IFS Voices Tour October 2018, Saint Paul, MN.
  • Volunteered at Feed My Starving Children food pack November 13, 2019, Saint Paul, MN.
  • Raised money for Minnesota Special Olympics and participated in the Polar Plunge February 29, 2020, Minneapolis, MN.
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Resume Overview

School Attended

  • University of North Dakota

Job Titles Held:

  • Field Service Manager
  • Flight Attendant
  • Assistant Manager, Merchandising
  • Assistant Manager, Customer Experience

Degrees

  • Bachelor of Business Administration : Marketing and Management 05/2011

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