Field Service Engineer resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • On-site support
  • Network installation
  • Computer hardware repair
  • Preparing work orders
  • Process improvement
  • Problem resolution
Field Service Engineer, 06/2016 to Current
Fanuc America CorporationHouston, TX,
  • Manage customer relationship and generate service revenue through the use of technical knowledge to install, service, and maintenance medical imaging devices while adhering to strict state and federal regulatory requirements.
  • Build credibility and trust with customers by providing appropriate, timely, and accurate communication regarding customer and equipment issues. Demonstrate a sense of urgency to identify and resolve customer issues.
  • Adopt, develop, and implement best service practices. Proactively schedule activities with external and internal customers.
  • Operate under required state and federal regulatory requirements. Adhere to established training, quality, and safety requirements. Manage all administrative duties with established company and regulatory time frames including time sheets, service work orders, expense reports, preventative maintenance, installation documents, and other related paperwork.
  • Independently and collaboratively diagnose and resolve electronic, mechanical, and network problems. Utilize tools, support, and resources within required time frames to resolve customer problems. Perform all tasks onsite and remotely.
Biomedical Electronic Technician, 01/2015 to 05/2016
Marshfield ClinicChetek, WI,
  • Installs new equipment by adjusting, establishing, testing, and calibrating performance
  • Approves potential biomedical equipment by guaranteeing that codes are adhered to
  • Maintains supplies inventory by foreseeing needs, counting stock, placing orders, and verifying delivery
  • Directs operation of biomedical equipment by providing demonstrations, supplying information and data, instructing others in the care and use of equipment, and answering all questions
  • Keeps biomedical equipment in working order by performing tests, following preventive maintenance guides, repairing and troubleshooting break downs, evaluating service contracts, ordering special services if necessary, and maintaining inventories
  • Prepares reports by analyzing, collecting, and recapping trends and information
  • Updates job skills and knowledge by reading technical journals, taking advantage of educational opportunities, and maintaining professional networks
  • Keeps patient information confidential
  • Carries out the goals of the organization by exploring opportunities to add significance to job duties, and by accomplishing different and innovative requests
  • Maintains a healthy and safe working environment by fulfilling and recommending procedures, performing safety tests, complying with codes, and guiding and training health care and medical personnel
Process Engineering Technician, 01/2013 to 11/2015
FlexNashville, TN,

• Lead efforts to improve performance and resolve quality issues by rigorously applying methodical problem solving techniques to contain the problem, identify root causes, and implement sustainable corrective actions.

• Define, measure, and monitor process performance metrics (OEE, Defect Rates, Process RFT, Cp, and Cpk) to identify opportunities for improvement.

• Define critical-to-quality process parameters (speeds, temperatures, pressures) using a Process FMEA and other analytical tools; implement measurement and control systems to ensure the process operates as required to meet product and customer specifications.

• Provide hands-on support for new product industrialization and initial production runs, ensuring that the process is capable of safely producing high quality product that meets specification, productivity, and cost targets. This would typically include specifying and documenting process parameters and tooling.

• Manage daily process quality performance to include the investigation of issues, the disposition of items with defects, and the initiation of corrective and preventative actions.

• Work with internal and external suppliers of materials, equipment, and services to execute projects, resolve problems, and improve processes.

• Select, design, modify, and maintain tooling, fixtures, and equipment as needed to improve safety, quality, throughput, and productivity.

• Develop and maintain process training and certification documentation to insure that operators clearly understand all position requirements.

• Improve housekeeping and safety by applying the 5S principles and participating in audit programs. Support business plan objectives to increase productivity, reduce waste, improve quality, and enhance safety.

• Identify, justify, plan, and lead continuous improvement, new product development, and capacity expansion projects.

• Lead, participate, and support cross-functional project teams as assigned to achieve required objectives

• Work with the Technology Group to develop future products and processes including evaluating, selecting, and commissioning of process equipment.

• Purchase tooling and supplies for department while maintaining operating budgets.

Education and Training
Bachelor of Science: Computer Science, Expected in 12/2017
Limestone College - Gaffney, SC
Associate of Science: Electrical, Electronics Engineering Technologies, Expected in 05/2015
Spartanburg Technical College - Spartanburg, SC

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Resume Overview

School Attended

  • Limestone College
  • Spartanburg Technical College

Job Titles Held:

  • Field Service Engineer
  • Biomedical Electronic Technician
  • Process Engineering Technician


  • Bachelor of Science
  • Associate of Science

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