As an experienced Field Service Engineer in the semiconductor, biotechnology, solar and analytical x-ray industries, I have been successful obtaining and retaining clients trust and confidence with unwavering customer support. From install to warranty and non warranty repairs and upgrades, customer satisfaction resulted in repeat sales and renewed service contracts. Positive feedback from multiple clients resulted in a corporate award while employed with Veeco Metrology.
- On-site support
- Computer hardware repair
- Equipment calibration
- Calibration
- Supplier relations
- Hands-on diagnostics
- Instrumentation maintenance
- Managing projects
- Record-keeping requirements
- Customer management
- Preparing work orders
Marietta, GA, 05/2013 - Current
- Coordinated work between the team, other departments, subcontractors and customers.
- Provided on-site services, installed new systems and escalated customer complaints in a timely manner.
- Recommended equipment design changes and upgrading, as needed.
- Repaired and calibrated systems and equipment post-installation.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
- Processed work orders and prioritized jobs.
- Liaised with customers to explain repairs and present estimates.
- Managed work with little supervision.
- Maintained record accuracy by using work order reporting system. SAP and Salesforce
- Completed all repairs and maintenance work to company standards.
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
Baltimore, MD, 09/2011 - 05/2013
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Identified problems and recorded the solutions for reference purposes.
- Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
- Provided on-site services, installed new systems and escalated customer complaints.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Traveled to designated area on short notice to support contractors, working weekends and overtime as needed.
- Managed all administrative operations, including purchase orders, quotations, time sheets and expense sheets.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Skilled at troubleshooting and solving highly complex hardware and software technical issues.
-Installation, repair, training and certification of Biological Saftey Cabinets,
Maintained company supplied service vehicle with supplies, tools and equipment used on the job
-Scheduling service calls, customer support, ordering parts materials and tools used on the job, shipping and receiving from home based office
-Customer satisfaction resulted in annually renewed service contracts.
Belton, SC, 07/2010 - 09/2011
- Installation, repair and training of Atmospheric Pressure Chemical Vapor Deposition, APCVD, systems for solar panel manufacturing. Onsite support at SunPower and SunPower AUO. Malaysia and Philippines
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Checked team member performance and quality of work against established standards.
- Identified problems and recorded the solutions for reference purposes.
- Provided on-site services, installed new systems and escalated customer complaints.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Traveled to designated area on short notice to support contractors, working weekends and overtime as needed.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Recommended equipment design changes and upgrading, as needed.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Filed and stored all engineering documents in proper order and by due dates including drawings, version histories and RFIs.
- Diagnosed system failures and determined most cost-efficient solutions.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Repaired and calibrated systems and equipment post-installation.
- Skilled at troubleshooting and solving highly complex hardware and software technical issues.
- Provided responsive multi-channeled technical support, including live chat to reduce overhead costs and increase productivity.
Columbus, OH, 01/2000 - 01/2010
-Installation, training and repair of precision surface analysis measuring equipment. Install included optical, electrical and mechanical adjustments and calibration. Wyko Optical Interferometer and Dektak Stylus Profilometer.
- Experienced with Equipe and Compaq robot wafer handlers. Programming and repair.
- Trained technicians and engineers on operation and applications.
-Software upgrades, troubleshooting and repairing, electrical and mechanical failures. .
-Administrative duties included scheduling service calls, documenting equipment failures and customer complaints, ordering replacement parts, generating estimates for repairs and RMAās using SAP. Foreign and domestic customer support via phone and email.
-Developed and authored installation and training procedures
-Maintained detailed Field Service Reports using SAP
-Key contributor to sales of extended warranties, service contracts and upgrades
-Contributed to the design of stylus profiler, Dektak 150, surface analysis tool.
- Corporate award for outstanding customer support
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School Attended
- El Rancho High School
- Rio Hondo College
Job Titles Held:
- Field Service Engineer
- Field Service Engineer
- Field Service Engineer
- Field Service Engineer
Degrees
- High School Diploma
- Some College (No Degree)
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