As an experienced Field Service Engineer in the semiconductor, biotechnology, solar and analytical x-ray industries, I have been successful obtaining and retaining clients trust and confidence with unwavering customer support. From install to warranty and non warranty repairs and upgrades, customer satisfaction resulted in repeat sales and renewed service contracts. Positive feedback from multiple clients resulted in a corporate award while employed with Veeco Metrology.
-Installation, repair, training and certification of Biological Saftey Cabinets,
Maintained company supplied service vehicle with supplies, tools and equipment used on the job
-Scheduling service calls, customer support, ordering parts materials and tools used on the job, shipping and receiving from home based office
-Customer satisfaction resulted in annually renewed service contracts.
-Installation, training and repair of precision surface analysis measuring equipment. Install included optical, electrical and mechanical adjustments and calibration. Wyko Optical Interferometer and Dektak Stylus Profilometer.
- Experienced with Equipe and Compaq robot wafer handlers. Programming and repair.
- Trained technicians and engineers on operation and applications.
-Software upgrades, troubleshooting and repairing, electrical and mechanical failures. .
-Administrative duties included scheduling service calls, documenting equipment failures and customer complaints, ordering replacement parts, generating estimates for repairs and RMA's using SAP. Foreign and domestic customer support via phone and email.
-Developed and authored installation and training procedures
-Maintained detailed Field Service Reports using SAP
-Key contributor to sales of extended warranties, service contracts and upgrades
-Contributed to the design of stylus profiler, Dektak 150, surface analysis tool.
- Corporate award for outstanding customer support
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