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field service engineer resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional summary

A young, highly-organized professional with over three years of experience working in Reliability & Field Service Engineering roles in the ISP industry. Skilled in network design, rehabilitation, and implementation from UTP ethernet to PTMP radios and fiber optic connectivity methods. Possesses a burning passion for data management, manipulation, and presentation. Currently attending Franklin University for a B.S. in Business Administration with a double major in Management & Leadership.

Experience
11/2022 to 04/2023 Field Service Engineer Swisslog | Newport News, VA,
  • Planned new installations and rehabilitation overhauls of small to medium-sized business-class networks supporting 50+ end-users.
  • Provided estimates and quotes for costs of such projects, altering and tailoring quality and grade of recommended equipment to reflect our client's needs.
  • Maintained existing PTMP radio, fiber optic, and ethernet infrastructure at several dozen business locations across Columbus.
  • Installed and configured dozens of Ubiquiti and MikroTik wireless access points, routers, switches, AhelioTech firewalls, Linux servers, and other miscellaneous rackable networking hardware.
  • Planned cabling routes and installed new wiring to support LAN expansion in multiple types of structures, new and old.
  • Coordinated with business owners, project managers, external firms, and space coordinators to stay within budget and adapt to changing needs for durations of networking projects.
  • Engaged in cleanup and documentation of existing inventory spaces, creating organized systems for maintaining safe stock levels.
  • Developed hands-on experience with many new types of software, such as ProxMox, PowerCode, Unifi Cloud Controller, Remote WinBox, PuTTY SSH, UISP, and Homebase.
11/2021 to 10/2022 Reliability Engineer II (Remote, NOC) Doordash | Borden, IN,
  • Assisted Subscriber/Installers from New York to Los Angeles by remotely troubleshooting hardware during installations.
  • Used SSH commands and web GUI to reconfigure and tune PTMP radio equipment, raising peak customer performance by margins of 10% to 200%.
  • Gathered and presented test data to engineering teams from dozens of select devices for design, performance, and optimization R&D.
  • Monitored PagerDuty equipment sensor alarms during weather events, appropriately tracking, reporting, and rectifying hardware outages and performance impacts.
  • Employed services such as PRTG, Grafana, Jira, Salesforce, Slack, and Blizzard to pinpoint sites where performance issues remained for long periods. Compiled these sites into actionable reports and presented them to local Subscriber Operations Managers to schedule remediation.
  • Acted as liaison between local team leads and our internal software engineering team to facilitate ideas for end-user application improvements, cutting down time spent on submitting data by over 20%
06/2021 to 11/2021 Subscriber / Installer Starry, Inc | City, STATE,
  • Assessed new deployments and installed data cables into buildings via walls, attics, and crawl spaces.
  • Installed radios, necessary wiring, and networking hardware on customer premises.
  • Performed onsite preventive maintenance and troubleshooting of telecommunications equipment, such as replacing splitters, grounding hardware, PTMP radios, and Customer Premise Equipment.
  • Used excellent customer service skills to educate and inspire client familiarity and understanding of our state-of-the-art internet technology.
  • Gained strong leadership skills by managing network deployments in 2 communities from start to finish.
  • Led installation, design, and deployment of major projects to bring wireless internet to dozens of condo homes in garden-style communities.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance, and support of data and VoIP applications.
  • Utilized several software applications for tracking job progress, such as Jira, Salesforce, Google Workspace, and Slack. Used internally-developed proprietary database software built by Starry.
09/2020 to 06/2021 Sales Associate Original Mattress Factory | City, STATE,
  • Worked closely with customers on a case-by-case basis, providing in-depth education about products while comparing directly with competitors.
  • Ensured the store was always clean and organized, providing a welcoming atmosphere for customers. This was particularly crucial during the pandemic.
  • Listened to customer needs and desires to identify and recommend products. During supply shortages, product availability would change rapidly, making addressing client needs a delicate balancing act.
  • Created a series of interconnected Microsoft Office spreadsheets and databases to visualize sales data from almost a dozen sales locations around Columbus. This was taken on in addition to regular duties.
  • Using Google Workspace products, overhauled how OMF Columbus tracked, managed, and interpreted support tickets, increasing the efficiency and speed of addressing customer-facing issues. This was taken on in addition to regular duties.
Education
Expected in 06/2025 to to Bachelor of Science | Business Administration Franklin University, Columbus, OH, GPA:
  • Relevant Coursework: Principles of Finance


Expected in 01/2020 to to Associate of Science | Business Administration SUNY Adirondack, Glens Falls, NY, GPA:
  • Cum laude graduate
  • Dean's List [Fall, 2017; Fall, 2018]
  • Extracurricular Activities: College Golf Team
  • Relevant Coursework: Principles of Marketing, Business Law, Accounting, Business Management.
Skill Highlights
  • Network Configuration
  • Hardware Inventory Management
  • Switches and Routers
  • Remote Troubleshooting
  • Network Engineering
  • Technical Analysis
  • Excellent communication skills
  • Attention to detail
  • Time management
  • Planning and Implementation
  • Data Analysis
  • Excellent leadership, critical thinking, and organizational development skills
Accomplishments
  • During my tenure at ICS Technology, I was responsible for a massive network takeover project at a location known as The Fort. This professional development space was over 100,000 sq ft in size, and hosted several challenges to networking. Over the span of four months, myself and two other were able to successfully rehabilitate over 95% of the existing network, providing crucial hardware upgrades for the business owners calling The Fort home. Access points were swapped, networking cabinets were installed, new switches purchased, security camera systems brought back online, and router replacements were racked. This exhaustive project attracted more tenants to the building while providing reliable, high-speed internet all the while. It was a hard, immensely rewarding process.
  • Serving in my role as Reliability Engineer at Starry, I assisted in creating an internal Wiki. Our goal was to develop comprehensive documentation for our PTMP radio products in a language that could be easily understood by anyone in the company. With my team, we created numerous pages about our Comet, Trident, and Titan radio systems that were highly navigable. This initiative significantly impacted our hiring process, making it easier to train new Tier 2 staff by providing them with the most critical technical information in a rapid and easily comprehendible format. Additionally, our Sales and Marketing teams used the Wiki regularly to educate customers about how our technology works to deliver lightning-fast internet.
  • While working at Starry as a Subscriber/Installer, I was asked to implement an extensive network for a garden-style condo community in Polaris. Over two months, we brought 132 customers online using three Titan AP radios, seventeen client-side Comet radios, and two miles of buried coaxial cable. My role in the project was to direct the placement of the client-side radios and house boxes while working with the burial teams to confirm line placement.
  • During my time as a Sales Associate at Original Mattress Factory, I utilized various Microsoft Office products, including Excel, Access, and PowerPoint, to create a customer support platform for tracking ongoing issues and tickets. I collaborated with our Customer Service Manager to establish an interconnected system of spreadsheets, forms, and a database to monitor, track, and present statistical data. This data helped the company identify potential issues in the production materials used in the factory. I also created a similar system to analyze and present sales data from every store in Columbus. My presentation of regional sales data in meetings helped showcase areas of growth and identify areas that required attention. This was the first time such a system had been used to automate the gathering and presentation of sales data at Original Mattress Factory.
Links
  • https://www.linkedin.com/in/Jessica-Claire-3843a1164/
  • https://app.reclaim.ai/m/Jessica-Claire/flexible-quick-meeting
Languages
English:
Native or Bilingual
Negotiated:
French:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • Franklin University
  • SUNY Adirondack

Job Titles Held:

  • Field Service Engineer
  • Reliability Engineer II (Remote, NOC)
  • Subscriber / Installer
  • Sales Associate

Degrees

  • Bachelor of Science
  • Associate of Science

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