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field service engineer resume example with 16 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Objective

To obtain a Service Engineer position that utilizes my 15 years of demonstrated electrical and mechanical troubleshooting skills, technical expertise, as well as established field service and multitasking skills.

Summary

Multi-industry Engineering Technician with a thorough understanding of practical engineering concepts. Proficient in managing and resolving unexpected technical issues.


Motivated Field Service Engineer adept at managing projects and resolving issues in software and hardware troubleshooting.


Impressive blend of technical expertise, field service and customer service skills. Committed to providing quality and consistent technical support with skill and accuracy.


Advanced MRI and Photo Imaging product knowledge and expertise. Managed 40+ Engineers on several ISO Certified projects throughout the US.


Highly effective at working independently and as part of a team. Mentored entry level Field Service Engineers. Directed and led Technical Seminars for all levels of Engineers.

Highlights
  • Project management
  • Engineering standards expert
  • Complex problem solver
  • Advanced critical thinking
  • Manufacturing systems integration
  • Engineering operational functions
  • UNIX and Linux-based tools
  • Multidisciplinary exposure
  • Excellent communication techniques
Experience
02/2005 to 2012 Field Service Engineer Cantel Medical | Charlotte, NC,

Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.Maintained safety by verifying compliance and assuring proper factory testing.Thoroughly inspected and repaired program systems components.Implemented advanced diagnostic tools to resolve customer complaints.Provided hands-on technical support, advice and mentoring to all levels of Engineers.Drafted and submitted Engineering Change Orders for review.Performed complex calculations to establish manufacturing and installation specifications.Prepared equipment for all operations.Assessed operations and made recommendations to improve safety, increase productivity, enhance performance and reduce costs.Quickly replaced faulty parts and unit wiring and retested systems.Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors.Installed and removed [MRI ] systems, including pulling wire, device termination and mounting back boxes.Maintained spare equipment and parts and managed inventory.


10/2002 to 02/2005 Field Service Engineer Cantel Medical | Cleveland, OH,

Disassembled broken and defective equipment to facilitate repair.Reassembled equipment after completed repairs.Routinely inspected machinery and equipment to diagnose malfunctions.Checked fluid levels and replaced filters.Maintained up-to-date and accurate repair logs.Recorded pressure, temperature, level and flow data into databases.Ordered supplies, tools and equipment.Read manufacturer manuals, diagrams and specifications prior to repairing equipment.


1996 to 10/2002 Technical Support Specialist 365 Retail Markets | Kansas, IL,

Supplied technical and customer service support by phone and in person.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Trained new employees and explained protocols clearly and efficiently.Inspected finished products for quality and adherence to customer specifications.Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges.Tested machinery, equipment and parts to identify any defects.Disassembled broken and defective equipment to facilitate repair.Reassembled equipment after completed repairs.Assembled and installed wiring, electrical and electronic components.Routinely inspected machinery and equipment to diagnose malfunctions.Checked fluid levels and replaced filters.Read manufacturer manuals, diagrams and specifications prior to repairing equipment.Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.Set up sensitive electronic test tools and equipment.Quickly replaced faulty parts and unit wiring and retested systems.

Education
Expected in 1996 to to Associate of Science | Computer and Industrial Electronics Porter and Chester Institute, Chicopee, MA GPA:

Coursework in Electrical and Industrial Engineering

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Resume Overview

School Attended

  • Porter and Chester Institute

Job Titles Held:

  • Field Service Engineer
  • Field Service Engineer
  • Technical Support Specialist

Degrees

  • Associate of Science

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