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field service engineer resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dynamic, solutions-focused professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 26+ year career in the U.S. Navy. Effective, goal-oriented communicator who quickly masters new roles and technologies to achieve positive results. Demonstrates professionalism, leadership, very high degree of discretion and confidentiality, time-management,self-accountability, organization and analytical abilities. Excellent oral and written communication and interpersonal skills. Flexible and adaptable. Ability to make decisions in an objective and ethical manner. Ability to sustain a team environment, drive continuous improvement projects, excellent problem-solving skills and excellent communicator within the team framework. Ability to establish harmonious relationships with all levels of company personnel.

Highlights
  • Compliance
  • Leadership development
  • Employee engagement
  • Personnel information systems
  • Microsoft Office
  • Work ethic
  • Relationship building
  • Collaboration
  • Training & Development
  • Organizational skills
  • Decision-making
  • Problem resolution
  • Reliable and trustworthy
  • Troubleshooting
  • Clerical
  • PPE use
Education
Coastline Community College Fountain Valley, CA Expected in 11/2014 Associate of Arts : Electrical-Mechanical Technology - GPA :
Coastline Community College Fountain Valley, CA Expected in 11/2014 Associate of Arts : Vocational-Technical Education - GPA :
University of Phoenix Tempe, AZ Expected in 06/2017 Associate of Science : Business Administration And Management - GPA :
  • Completed coursework for and received Professional Certificate in Project Management (Undergraduate).
Old Dominion University Norfolk, VA Expected in MBA : Business Administration - GPA :
  • Completed coursework for and received Professional Certificate in Project Management (Graduate).
  • Completed coursework in Human Resources Management, Employee Relations Problems & Practices and Employment Law
  • MBA Association Member
  • 4.0 GPA
Accomplishments
Experience
Park Place Technologies - Field Service Engineer
Louisville, KY, 06/2014 - 06/2017
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Diagnosed system failures and determined most cost-efficient solutions.
  • Trained personnel to align objectives, strengthen competencies and standardize operations.
  • Identified engineering problems and recorded solutions for reference purposes.
  • Managed maintenance data records and tracked maintenance and operating information for onsite reference.
  • Managed all administrative operations, including purchase orders, quotations, time sheets and expense sheets.
  • Prioritized needs and delegated assignments to handle multiple projects simultaneously.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Oversaw adherence to project timelines and budget constraints.
  • Set project goals and schedule with owners and team members.
  • Implemented procedural updates to correct deficiencies and improve operations.
Centura Health - Leading Petty Officer
Frederick, CO, 06/2007 - 03/2014
  • Worked successfully with diverse group of coworkers to accomplish goals and address equipment casualties.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish mission.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified and corrected performance and personnel issues to reduce impact to mission effectiveness.
  • Developed position rotation to support continuous improvement and operator development.
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Helped subordinates meet diverse personal and professional development goals.
  • Advised leadership on personnel-related issues, including vacation and sick time.
  • Supervised and guided personnel to decrease wasted downtime and increase personal or professional productivity.
  • Mitigated risk by knowing the regulations, identifying deficiencies and implementing corrective actions to restore compliance.
  • Supervised initial welcome aboard interviews for newly reporting divisional personnel, including distribution of paperwork and shipboard familiarization.
  • Handled employee conflicts efficiently while following all command, USN and DoD procedures.
  • Supervised evaluation debrief and check-out interviews for transferring and separating crew members.
  • Provided annual General Miliary Training (GMT) covering sexual harassment, sexual assault, equal opportunity engagement, documentation and performance evaluation.
  • Coordinated company-wide events structured to increase crew morale.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
Center For Surface Combat Systems - Instructor
City, STATE, 09/2003 - 06/2006
  • Delivered training program courses to meet validated agency requirements.
  • Developed curriculum and learning materials to increase comprehension.
  • Managed curriculum development and daily facility operations to align with command objectives.
  • Evaluated course performance to determine areas in need of improvement.
  • Developed, deployed and maintained a robust training program for staff members to ensure accomplishment of departmental and schoolhouse goals.
USS HIGGINS (DDG 76) - Work Center Supervisor
City, STATE, 02/1998 - 09/2003
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Developed position rotation to support continuous improvement and operator development.
  • Enhanced group productivity 40% by developing and implementing new strategies.
USS DWIGHT D. EISENHOWER (CVN 69) - Combat Systems Maintenance Branch LCPO
City, STATE, 07/2017 - 09/2019
  • Tracked job status by entering work orders and change orders into troublecall database.
  • Processed work orders and prioritized jobs.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Led team in identifying and implementing lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.
  • Improved methods and procedures for processes, measurement, documenting and workflow techniques.
  • Increased efficiency by 40% through process evaluations and new process creation.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Scheduled random drug testing for employees to diminish regularity risks.
Mid-Atlantic Regional Maintenance Center - Leading Chief Petty Officer
City, STATE, 09/2019 - Current
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Presented training information via role playing, simulations and team exercises.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
  • Completed daily inspection rounds covering all facility equipment and machinery.
  • Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
  • Served as liaison between certain departments to implement new improvement plans and changes.

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Resume Overview

School Attended

  • Coastline Community College
  • Coastline Community College
  • University of Phoenix
  • Old Dominion University

Job Titles Held:

  • Field Service Engineer
  • Leading Petty Officer
  • Instructor
  • Work Center Supervisor
  • Combat Systems Maintenance Branch LCPO
  • Leading Chief Petty Officer

Degrees

  • Associate of Arts
  • Associate of Arts
  • Associate of Science
  • MBA

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