(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Knowledgeable Field Service Engineer with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support. Practical and hands-on team leader adept at successfully and effectively interacting with contractors across multiple construction sites. Excellent project management abilities demonstrated by career history of on-schedule and on-budget completed projects. Particular experience in top secret and government projects such as now declassified Intel Super Fab "FAB 11 X " Albuquerque New Mexico . Innovative Field Chemical Engineer known for excellent software prowess and dedication to best-in-class work. Outstanding knowledge of Life Safety practices and Hazmat engineering protocols. Proven history of completing high level emergency calls and under-pressure with absolute customer satisfaction.

  • Testing and calibration
  • Network Maintenance
  • Customer Service Management
  • Computer Software Repair
  • Systems Analysis
  • Repairing Servers and PC's
  • Safety meetings
  • Technical Support
  • Equipment installation and repair
  • Mechanical troubleshooting
  • Performance testing
  • Documentation
  • Preventive Maintenance
  • Energy management and control systems
Illinois State University Normal, IL Expected in 03/2004 Master of Science : Chemical Engineering - GPA :
  • Graduated magna cum laude
  • Minored in Computer Science
  • Hazmat Training - Life Safety- 2002
  • Certified Professional, Microsoft - 2006
Work History
Resorts International - Field Service Chemical Engineer
Atlantic City, NJ, 01/2002 - 03/2019
  • Identified chemical detection problems and potential risks, coordinating appropriate corrective action.
  • Checked safety practices and integrity of Life Safety.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Repaired and calibrated systems and equipment post-installation.
  • Applied systems analysis techniques to assess and resolve complex Vertex 72 issues for clients and end users.
  • Installed and repaired Vertex 72, System 16, and chemical detection equipment on clients' premises.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Scheduled service calls according to customer location and urgency of need.
  • Investigated and troubleshot over 50 product service issues weekly.
Panasonic Corporation Of North America - PC Support Specialist
Seattle, WA, 03/2009 - 08/2011
  • Provided on-site and remote technical support to users.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Installed new hardware and software, patched systems and configured settings.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Analyzed Windows and Apple issues to identify troubleshooting methods needed for quick remediation.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Supported and maintained user account information, including rights, security and systems groups.
Burroughs Street Condominium - HOA President
City, STATE, 01/2009 - 02/2011
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing HOA with strong and sustainable organizational leadership.
  • Oversaw daily administrative operations, including HOA, and Escrow.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Enforced compliance with community regulations and guidelines.
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Collected and maintained careful records of HOA payments and payment dates.
  • Analyzed and evaluated monthly and quarterly financials.
  • Coordinated appointments to show marketed properties.
  • Managed CC &R's property documents for permanent records and regulatory requirements.
  • Communicated effectively with owners, residents and on-site associates.
  • Managed board meetings.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Oversaw and enhanced work of board members to promote optimal efficiency and obtain necessary results.
  • Discussed concerns with board members, committee members and developed strategic resolutions.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Advanced Laptoptek - Laptop Repair Technician
City, STATE, 06/2006 - 02/2009
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Serviced laptop computer equipment for expedient repair and minimal downtime.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team of Law makers in the development of E.A.M.S. Electronic Adjudication Management System for State of California.
  • Discovered and created an emergency evacuation chemical leak which led to saving hundreds of lives at Intel FAB 11 X Albuquerque, New Mexico.
  • Supervised team of Engineers for the whole western hemisphere of Honeywell Analytics.
  • Used Microsoft Windows to develop Virtual environments.

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Resume Overview

School Attended

  • Illinois State University

Job Titles Held:

  • Field Service Chemical Engineer
  • PC Support Specialist
  • HOA President
  • Laptop Repair Technician


  • Master of Science

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