Knowledgeable Field Service Engineer with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support. Practical and hands-on team leader adept at successfully and effectively interacting with contractors across multiple construction sites. Excellent project management abilities demonstrated by career history of on-schedule and on-budget completed projects. Particular experience in top secret and government projects such as now declassified Intel Super Fab "FAB 11 X " Albuquerque New Mexico . Innovative Field Chemical Engineer known for excellent software prowess and dedication to best-in-class work. Outstanding knowledge of Life Safety practices and Hazmat engineering protocols. Proven history of completing high level emergency calls and under-pressure with absolute customer satisfaction.
Skills
Testing and calibration
Network Maintenance
Customer Service Management
Computer Software Repair
Systems Analysis
Repairing Servers and PC's
Safety meetings
Technical Support
Equipment installation and repair
Mechanical troubleshooting
Performance testing
Documentation
Preventive Maintenance
Energy management and control systems
Education
Illinois State UniversityNormal, ILExpected in 03/2004 – –Master of Science:Chemical Engineering - GPA:
Graduated magna cum laude
Minored in Computer Science
Certifications
Hazmat Training - Life Safety- 2002
Certified Professional, Microsoft - 2006
Work History
Resorts International - Field Service Chemical Engineer Atlantic City, NJ, 01/2002 - 03/2019
Identified chemical detection problems and potential risks, coordinating appropriate corrective action.
Checked safety practices and integrity of Life Safety.
Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Performed onsite installation, modification and maintenance of systems and equipment.
Repaired and calibrated systems and equipment post-installation.
Applied systems analysis techniques to assess and resolve complex Vertex 72 issues for clients and end users.
Installed and repaired Vertex 72, System 16, and chemical detection equipment on clients' premises.
Facilitated communication between office personnel, subcontractors and customers.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Scheduled service calls according to customer location and urgency of need.
Investigated and troubleshot over 50 product service issues weekly.
Panasonic Corporation Of North America - PC Support Specialist Seattle, WA, 03/2009 - 08/2011
Provided on-site and remote technical support to users.
Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
Installed new hardware and software, patched systems and configured settings.
Troubleshot various technical issues dealing with printers, network and phone systems.
Analyzed Windows and Apple issues to identify troubleshooting methods needed for quick remediation.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Configured hardware, devices and software to set up work stations for employees.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Supported and maintained user account information, including rights, security and systems groups.
Burroughs Street Condominium - HOA President City, STATE, 01/2009 - 02/2011
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing HOA with strong and sustainable organizational leadership.
Oversaw daily administrative operations, including HOA, and Escrow.
Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
Enforced compliance with community regulations and guidelines.
Developed and adhered to community budgetary restrictions in collaboration with board of directors.
Administered property-related budgets, reviewed invoices and tracked costs.
Collected and maintained careful records of HOA payments and payment dates.
Analyzed and evaluated monthly and quarterly financials.
Coordinated appointments to show marketed properties.
Managed CC &R's property documents for permanent records and regulatory requirements.
Communicated effectively with owners, residents and on-site associates.
Managed board meetings.
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Oversaw and enhanced work of board members to promote optimal efficiency and obtain necessary results.
Discussed concerns with board members, committee members and developed strategic resolutions.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
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