Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Over Fifteen Years of Successful Experience in Customer Service Management: Full Life Cycle Onboarding: Recruiting & Talent Acquisition Specialization. Core Strengths Talent Acquisition- Strategic Marketing Planning-Professional Organizational Leadership -Advertising & Sales Management- Effective Communication- Switchboard Dispatcher Skills- HR Management- Reliable Professional Business Administrator seeks an opportunity to expand skills and gain valuable real-world experience. Offers strong interpersonal and task prioritization skills. Ambitious, career-focused , anxious to obtain an management-level CSR Recruiting Specialist position to help launch career while achieving company goals. CSR Recruiting Specialist focuses on developing effective recruitment strategies and candidate pipelines to meet company employment needs. Leverages traditional and online methods to bring in top talent. Well-versed in job fair, event and college recruitment strategies. Dynamic Recruiter with demonstrated record of success recruiting candidates for industries such as Communications, IT and Human Resourcing. Skilled at reviewing and pre-screening applicants, setting up employer interviews and preparing contracts. Expertise in ADP.

  • Training & Development
  • Team Building
  • Research and data collection
  • Contract Management
  • Business planning
  • Budgeting
  • Strategic planning
  • Policies and procedures
  • Staff Management
  • Finance and Accounting Oversight
  • Administrative Management
  • Sales Tracking
  • Service-Oriented
  • Business Relationship Management
Work History
Economic Support Specialist, 08/2021 to Current
Brown CountyBrown Country, WI,
  • Determined correct services and program resources for individual needs.
  • Supporting clients through an Interactive Voice Respond System (IVR) to assist in directional information that’s needed in order to further navigate individual cases.
  • Transfer incoming calls from DHS clients to further facilitate to the appropriate department for state services.
  • Educate and inform DHS clients on how to access client case information through various web-based platforms.
  • Log and disseminate clients account credentials using internal record keeping software.
  • Performed other special assignments as assigned.
Field Resource Manager/Recruiter, 06/2016 to 03/2020
Best BuyBridgeton, MO,
  • Managed full life cycle recruiting activities for national broadband and interactive media cabling firm by posting openings on web-based advertisements, with professional organizations, and external portals.
  • Utilized internet sourcing, wage-salary trend optimization software [Kronos], and federal regulatory legal compliance practices to adhere to hiring objectives .
  • Partnered with project management teams weekly to create recruiting strategy per company goal oriented projections metrics by managing advertising budgets that would adhere to quarterly goals.
  • Interviewed, processed and onboarded prospective candidates daily by utilizing internal assessments screening to determine proper fit for organization objectives.
  • Managed over 500+ Subcontracting vendors nationwide including Canada and Puerto Rico using ATS software [ADP].
  • Complied with administrative duties and recordkeeping to establish short and long term recruiting plans.
  • Cut department onboarding duration from 19 days to 12 days by training colleagues on specific assessment evaluations for subcontractors that concentrated on KPI skillsets to ensure project managers extract optimal hires.
  • Perform other special projects as assigned.
Call Center Supervisor, 02/2015 to 06/2016
Ewing IrrigationVisalia, CA,
  • Wrote, implemented, and applied internal call center [sales script policies] for NEW International Apparel Start-Up to coordinate specific efforts surrounding customer retention, new customer sales and customer data entry maintenance.
  • Interviewed and trained prospective call center agents selected from media sourcing tools optimization platforms and cold-calling to add to company sales force to adhere to projected sales volume.
  • Researched, managed and processed credits, allowances, return authorizations, order tracking, shipment issues and defective quality claims in accordance with department policies and procedures.
  • Assisted other CSRs in improving service levels, promoting teamwork and striving to accomplish departmental goals.
  • Provided timely feedback to Regional Directors regarding service failures or customer concerns.
  • Managed and responded to inbound customer service related inquiries.
  • Provided accurate and timely information related to various order statuses.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals
  • Supervised 8 CRSs in providing excellent customer service to callers requiring assistance for Sales and Maintenance issues
Service and Sales Manager, 09/2009 to 12/2015
The Ultimate Motorwerks BMW Repair CenterCity, STATE,
  • Sustained customer care policy to ensure follow-up customer evaluations are logged and processed towards customer retention quotas.
  • Outbound Sales Manager in control over Social Media advertising, company ad posting and any company related digital advertisement campaigns via Twitter, Facebook, IG, and Internal Email Compositions.
  • Customer Fleet Transport dispatcher liaison duties included customer transport, general logistics, switchboard dispatcher for ten vehicle fleet using two-way cell tech fleet tracking systems.
  • General Shop-Floor Supervisor duties including ordering supplies, accounts payables, and supply chain management of mechanical repair industry related vendors.
  • Recommended systems or service methods to improve customer experience.
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 20% revenue increase
Customer Service Representative, 03/2005 to 12/2008
Team Seven Marketing LLCCity, STATE,
  • Managed and responded to 200 inbound customer service related inquiries for college admissions company daily.
  • Routed incoming customer inquiries to proper department channels, troubleshooting using automated dialer systems [Nice In Contact].
  • Directed customer email inquiries to associated sales departments while assuring seamless continuation of service by utilized screen-sharing conference software
  • Arranged and distributed strategical operational marketing plans to increase sales volume per organizational objectives.
  • Give presentations at local colleges, attended student group meetings to increase awareness of company.
Bachelor of Science: Administration, Expected in 12/2010
Southern Polytechnic State University - Marietta, GA,
Associate of Applied Science: , Expected in 06/2008
Chattahoochee Technical College - Marietta, GA

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School Attended

  • Southern Polytechnic State University
  • Chattahoochee Technical College

Job Titles Held:

  • Economic Support Specialist
  • Field Resource Manager/Recruiter
  • Call Center Supervisor
  • Service and Sales Manager
  • Customer Service Representative


  • Bachelor of Science
  • Associate of Applied Science

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