field operations specialist resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Human Resources professional offering 9 plus years of success in benefits administration, employee relations and performance management. In-depth understanding of policy implementation, affirmative action guidelines and employment law compliance. Strong leader with proven problem solving and conflict resolution skills. Extensive background collaborating in organizational start-ups, expansions and restructures while playing key role in building, allocating, and motivating talented teams.

  • Procedures implementation
  • Termination procedures
  • Contract negotiation
  • HR management
  • Employee programs
  • File and records management
  • New employee orientations
  • Benefits and compensation
  • In-depth knowledge of HR Compliance
  • Talent management
  • MS Office proficient
  • Human Resources Certification
  • Performance management
  • Off-boarding
  • Alternative Dispute Resolution (ADR)
Work History
Field Operations Specialist, 06/2016 to Current
VacasaDennis, MA,
  • Coordinate hiring process, including but not limited to conducting pre-employment background, drug screening and reference checks, negotiating salary offers, and issuing job confirmation letters and other internal communications.
    Conduct new hire orientation
  • Interview candidates; provide management with hiring recommendations. Facilitate criminal background check process for new hires
  • Process unemployment claims and acted as company representative at unemployment hearings
  • Maintain applicant information in Application Tracking System "Ultimate Software", ensuring jobs are up-to-date and complete
  • Assist/review with Managers on employee relations verbal/written
  • Communicate, prepare for and enrolled employees in company benefit plans
  • Maintain, audited personnel files, I-9's and 401K enrollment and beneficiary forms
  • Effectively interface with all levels of employees organization
  • Develop and build internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services
Human Resource Assistant, 01/2015 to 06/2016
Frozen Beverage DispensersSan Antonio, TX,
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Maintained and scheduled complex calendars
  • Recruited and screened qualified potential employees
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite
  • Maintained current understanding of state and federal policies
  • Acted as staff member advocate, encouraging and supporting owners to identify and resolve conflicts
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Human Resources Specialist, 06/2009 to 01/2015
Chesterfield County, VaChesterfield, VA,
  • Prepared all new hire documents such as benefit folders and orientation packets and ensured all pre-employment information was processed to include payroll, I-9, background checks, drug tests, employee badges, etc
  • Maintained electronic personnel, medical and confidential files
  • Managed random drug testing program and reports
  • Ensured that managers were notified on timely basis regarding employee selection
  • Assisted Operations officer with reporting worker's compensation inquiries and submitting invoices to company insurance carrier
  • Administered service recognition awards and programs
  • Assisted with investigations and conducted HR file audits to ensure compliance
  • Partnered and communicated with managers on proper completion of forms and HRMS transactions to ensure 100% data accuracy
  • Processed background check and drug screening paperwork and tracking. Notified Recruiters and managers of results in timely manner
  • Assisted Managers with preparation and sending of offer letters and required paperwork kits
  • Ensured accuracy and completeness of all new-hire files including I-9 Employment Verification forms to complete employee files
  • Responded to employee status inquiries in timely manner and followed-up when answers are not immediately available
Administrative Assistant , 02/2007 to 06/2009
Cushman & WakefieldPleasanton, CA,
  • Participated in all project meetings, transcribed meeting minutes and tracked project statuses
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Created detailed expense reports and requests for capital expenditures
  • Executed record filing system to improve document organization and management
  • Coached new employees on administrative procedures, company policies and performance standards
High School Diploma: , Expected in 06/2007
Miami Coral Park Senior High School - Miami, FL
Medical Assistant Technitian: , Expected in 05/2010
Florida National College - Miami, Florida,
Associate of Applied Science: Business Administration And Management, Expected in 06/2015
Miami Dade College - Miami, FL
Human Resource Specialist: , Expected in 2014
Miami Dade College - Miami, FL

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Resume Overview

School Attended

  • Miami Coral Park Senior High School
  • Florida National College
  • Miami Dade College
  • Miami Dade College

Job Titles Held:

  • Field Operations Specialist
  • Human Resource Assistant
  • Human Resources Specialist
  • Administrative Assistant


  • High School Diploma
  • Medical Assistant Technitian
  • Associate of Applied Science
  • Human Resource Specialist

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