field operations specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Experience in Leadership
  • Program Evaluation
  • Quantitative Skills
  • Improvement Plan Knowledge
  • Content Management Expertise
  • Basic Math
  • Good Work Ethic
  • Supervision & Leadership
  • Conflict Resolution
  • Friendly, Positive Attitude
Field Operations Specialist, 03/2022 to Current
Tbc CorporationHartford, CT,
  • Analyze store operations data to identify opportunities and work with retail operations department/ store leaders to take corrective action
  • Assist district managers in monitoring/troubleshooting issues affected by various applications
  • Partner with Asset Protection, KPF & Anti Money Laundering, Compliance, Division KTM and Division KSM to achieve Front-End goals
  • Ensure implementation of division marketing plan and operation initiatives to improve overall customer experience
  • Discuss store and department financial performance (sales, shrink, labor expenses, etc.) and other targeted goals with district manager and store leaders
  • Ensure the effective implementation of technologies and upgrade releases and the use of systems
  • Assist and monitor the installation, training, and follow-up of new equipment and/or work methods via coordinators
  • Partner with district managers/ store leadership to ensure stores operate within the expense goals
  • Review operational measures (reports, scorecards) with store leaders and district managers
  • Monitor competitive situations and significant activities
  • Provide feedback to Retail Operations manager, district managers, and store leaders on the strengths and developmental opportunities of associates in the Front-End departments and ensure training and transition as required of new department managers
  • Ensure compliance with federal, state and local laws, and company policies and standards on applications and/or programs
  • Monitor and support Food Safety, Safety and Sanitation best practices
  • Conduct annual Anti-Money Laundering audit for assigned stores
  • Travel to various store locations to provide necessary support
  • accommodation
Assistant Store Manager, 05/2020 to 03/2022
Dsw (Designer Brands Inc.)Willow Grove, PA,
  • Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback.
  • Assist store leaders/associates in providing a favorable customer shopping experience; increase associate interest in customer service/relations to enhance Kroger's best-in-class reputation in the retail food industry.
  • Lead from the sales floor through regular store walks. Engage and ensure department leaders/associates understand/support best practices/store standards.
  • Collaborate with store leaders to identify staffing needs. Promote job openings; identify, interview and select best fit candidates; and assess recruiting methods for effectiveness.
  • Provide a positive onboarding experience for new associates; promote the total rewards package; and ensure all required forms/training sessions are completed.
  • Ensure an engaging one-on-one feedback discussion is held with each associate within the first 90 days.
  • Monitor On-Site Assessment and Training (OSAT), Customer 1st Tracker and Customer Connection Shops daily to identify strengths and opportunities.
  • Collaborate with Customer 1st assistant store manager to engage/coach associates around customer/associate satisfaction.
  • Evaluate training needs, ensure training is provided and discuss training outcomes with the associate.
  • Interact with department leaders/associates to determine talent bench strength and identify gaps.
  • Administer employment laws, regulations, company policies and other related guidelines.
  • Oversee performance management process; partner with leadership in handling performance reviews.
  • Encourage department leaders/associates to identify improvement opportunities around Friendly & Fresh. Empower them to work collaboratively to develop solutions and create implementation action plans.
  • Provide feedback to the store manager, district manager and coordinators on the effectiveness of Friendly & Fresh initiatives.
  • Support strong relationships with local community organizations by promoting initiatives and soliciting involvement from associates.
  • Support the cultural council and be an advocate for positive change within the store.
Accounting Tech/Administrative Assistant, 07/2019 to 05/2020
KrogerCastle Rock, CO,
  • Attention to Detail: Is thorough when performing work and conscientious about attending to detail
  • Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. Prefer an Intermediate skill level with Excel and a good understanding of data management principles.
  • Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
  • Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
  • Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
Department Leader, 06/2015 to 07/2019
Fred MeyerCity, STATE,
  • Communicate company /department/ job specific information to associates
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Establish performance goals and empower associates to meet goals
  • Develop adequate scheduling to manage customer volume during hours of operation
  • Adhere to all local, state and federal laws, and company guidelines
  • Create an environment that enables customers to feel welcome and appreciated by answering questions regarding products sold
  • Be able to respond to questions and make suggestions about products
  • Offer product samples to help customers discover new items
  • Inform customers of grocery specials
  • Implement a department business plan to achieve desired results
  • Understand the store's layout and be able to locate products
  • Assist in the execution of sales promotions
  • Inform department associates about current, upcoming and special in-store promotions
  • Assist in implement the period promotional plan for the department
  • Stay current with present, future, seasonal and special ads
  • Monitor and control expenses for the department
  • Assist management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
  • Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
  • Assist with scheduling daily, weekly and monthly price changes by updating shelf tags and signs
  • Plan, organize and supervise the inventory process
  • Assist in training department associates on inventory/stocking and Computer Assisted Ordering
  • Adhere to all food safety regulations and guidelines
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify management
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to management
Education and Training
GED: , Expected in 10/2011 to Homeschooled - Skagway, AK,

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Resume Overview

School Attended

  • Homeschooled

Job Titles Held:

  • Field Operations Specialist
  • Assistant Store Manager
  • Accounting Tech/Administrative Assistant
  • Department Leader


  • GED

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