Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Goal-oriented Field Operations Manager successful at budget administration, compliance and work planning. Exceptional skills in resolving conflicts, facilitating communication and managing projects. Looking to bring 4 years of experience to long-term position with career advancement potential.

  • Program management
  • Workflow planning
  • Employee training
  • Schedule oversight
  • Employee development
  • Cost analysis and savings
  • Customer retention
  • Problem resolution
  • Standard operating procedures understanding
  • Hand tool operations
  • Materials handling
  • Equipment maintenance
  • Work ethic
  • Conflict resolution
  • PPE use
  • Troubleshooting
  • Friendly, positive attitude
  • Teambuilding
  • Customer service
  • Maintenance and repair
  • Cleaning and organization
  • Team-oriented
Field Operations Manager, 08/2019 - Current
Spectrum Milford, OH,
  • Managed Schofield, Helemano, Hickam, Aliamanu, and Fort shafer Housing Military Project. 9000+ Residential Units
  • Monitored work of 6 employees, including 6 direct reports.
  • Collaborated with managers to assess needs and develop program plans.
  • Conducted daily inspections, recorded [Type] readings, documented mechanical issues and provided equipment repairs.
  • Proposed, developed, and managed employee recognition programs.
  • Maintained operating efficiency at all worksites.
  • Created and implemented quality assurance program covering
  • Administered $1 Million operations budget and introduced monthly communications process to facilitate best practices implementation, and achieved 100% reduction in YOY actual costs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Hired, coached and mentored team of [Number] sales representatives.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics .
  • Provided leadership to 6 employees through coaching, feedback and performance management.
Service Specialist, 11/2016 - 07/2019
Shakopee Mdewakanton Sioux Community Prior Lake, MN,
  • Directly serviced customers in Hickam/ Aliamanu, Fort Shafter, and Tripler Housing as well as Aafes Commercial accounts through a monthly basis.
  • Delivering a Pest free environment and solutions to elimination/ Control
  • Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
  • Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
  • Maintained in-depth knowledge of [Type] services, products and policies to offer customers best-in-class support.
  • Tracked customer support cases and followed up on complex issues to correct problems.
  • Coached front-line team members in strategies to improve customer service and proactively mitigate issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
Warehouse Selector, 03/2016 - 11/2016
C&S Family Of Companies Greenfield, MA,
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Prepared products, including Grocery for shipping according to company specifications.
  • Pulled merchandise to fulfill orders to specification.
  • Reported any damaged products or safety hazards to immediate supervisor.
  • Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
Restaurant Cook, 07/2014 - 07/2016
Hudson Group Eagan, MN,
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
Education and Training
High School Diploma: , Expected in 05/2014
Pearl City High School - Pearl City, HI
Activities and Honors

Roofing/ Construction 12 Years Experience

  • 7C General Pest Certification
  • 7B Termite Certification
  • PCFR Certification
  • Fall Protection/ Work at height Training
  • First Aid- Red Cross

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Resume Overview

School Attended

  • Pearl City High School

Job Titles Held:

  • Field Operations Manager
  • Service Specialist
  • Warehouse Selector
  • Restaurant Cook


  • High School Diploma

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