field operations manager resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Goal-oriented Field Operations Manager successful at budget administration, compliance and work planning. Exceptional skills in resolving conflicts, facilitating communication and managing projects. Looking to bring 4 years of experience to long-term position with career advancement potential.
Skills
Program management
Workflow planning
Employee training
Schedule oversight
Employee development
Cost analysis and savings
Customer retention
Problem resolution
Standard operating procedures understanding
Hand tool operations
Materials handling
Equipment maintenance
Work ethic
Conflict resolution
PPE use
Troubleshooting
Friendly, positive attitude
Teambuilding
Customer service
Maintenance and repair
Cleaning and organization
Team-oriented
Experience
Field Operations Manager, 08/2019 - Current Spectrum – Milford, OH,
Managed Schofield, Helemano, Hickam, Aliamanu, and Fort shafer Housing Military Project. 9000+ Residential Units
Monitored work of 6 employees, including 6 direct reports.
Collaborated with managers to assess needs and develop program plans.
Conducted daily inspections, recorded [Type] readings, documented mechanical issues and provided equipment repairs.
Proposed, developed, and managed employee recognition programs.
Maintained operating efficiency at all worksites.
Created and implemented quality assurance program covering
Administered $1 Million operations budget and introduced monthly communications process to facilitate best practices implementation, and achieved 100% reduction in YOY actual costs.
Trained, managed and motivated employees to promote professional skill development.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Hired, coached and mentored team of [Number] sales representatives.
Forecasted sales, allocated resources and managed labor to improve productivity metrics .
Provided leadership to 6 employees through coaching, feedback and performance management.
Service Specialist, 11/2016 - 07/2019 Shakopee Mdewakanton Sioux Community – Prior Lake, MN,
Directly serviced customers in Hickam/ Aliamanu, Fort Shafter, and Tripler Housing as well as Aafes Commercial accounts through a monthly basis.
Delivering a Pest free environment and solutions to elimination/ Control
Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
Maintained in-depth knowledge of [Type] services, products and policies to offer customers best-in-class support.
Tracked customer support cases and followed up on complex issues to correct problems.
Coached front-line team members in strategies to improve customer service and proactively mitigate issues.
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