Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Skills
Certified in Microsoft Word, PowerPoint, Outlook, Excel, and Dreamweaver
Fluent in Spanish
Strategic planning
Consulting
Verbal and written communication
Staff management
Active listening skills
Strong interpersonal skills
Goal-oriented
Money handling abilities
Retail sales
Customer- and service-oriented
Work History
05/2019 to 09/2019
Field Manager CanvasserMccoy's Building Supply – Lufkin, TX,
Went to over 80 doors over 7miles daily to educate and sign up potential members for Human Rights Organization, Amnesty International
Communicated accurate information about the organization and its work around the world
Answered potential member questions about Amnesty International
Determined potential members by asking relevant questions and listening actively to responses
Trained and guided team members to maintain high productivity and performance metrics
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Provided management with feedback regarding employee performance and training needs
01/2019 to 03/2019
CashierFast Retailing Co Ltd – San Mateo, CA,
Processed POS transactions, including checks, cash and credit purchases or refunds
Counted cash in register drawer at beginning and end of shift
Answered questions about store policies and concerns to support positive customer experiences
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
10/2016 to 12/2018
Retail Sales AssociateBurlington Coat Factory Corporation – Chicago, IL,
Greet Customers and provide excellent customer service
Answer questions regarding store merchandise
Process cash or credit, debit card payments
Applied security and loss prevention training toward recognizing risks and reducing store theft
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Maintained organized, presentable merchandise to drive continuous sales
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Educated customers on promotions to enhance sales
Engaged with customers to effectively build rapport and lasting relationships
11/2015 to 06/2016
Cashier AssociateWinn Dixie – City, STATE,
Checked prices for customers and processed items sold by scanning barcodes
Operated cash register for cash, check and credit card transactions
Restocked, arranged and organized merchandise in front lanes to drive product sales
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Educated customers on promotions to enhance sales
Education
Expected in 2017
High School Diploma: Thomas Jefferson High School - Tampa, FL, GPA:
Enrolled in Spanish Honor Society
Was Honor Roll student
Participated in International Cultural Day at my high school. GPA: 3.0
Expected in 2022
: Political Science Hillsborough Community College - Tampa, FL, GPA:
Skills
Certified in Microsoft Word, PowerPoint, Outlook, Excel, and Dreamweaver
Fluent in Spanish
Strategic planning
Consulting
Verbal and written communication
Staff management
Active listening skills
Strong interpersonal skills
Goal-oriented
Money handling abilities
Retail sales
Customer- and service-oriented
Work History
05/2019 to 09/2019
Field Manager Canvasser The Outreach Team / The Grassroots Team – Tampa, FL
Went to over 80 doors over 7miles daily to educate and sign up potential members for Human Rights Organization, Amnesty International
Communicated accurate information about the organization and its work around the world
Answered potential member questions about Amnesty International
Determined potential members by asking relevant questions and listening actively to responses
Trained and guided team members to maintain high productivity and performance metrics
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Provided management with feedback regarding employee performance and training needs
01/2019 to 03/2019
Cashier Busch Gardens Tampa – Tampa, FL
Processed POS transactions, including checks, cash and credit purchases or refunds
Counted cash in register drawer at beginning and end of shift
Answered questions about store policies and concerns to support positive customer experiences
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
10/2016 to 12/2018
Retail Sales Associate Old Navy – Tampa, Florida
Greet Customers and provide excellent customer service
Answer questions regarding store merchandise
Process cash or credit, debit card payments
Applied security and loss prevention training toward recognizing risks and reducing store theft
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Maintained organized, presentable merchandise to drive continuous sales
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Educated customers on promotions to enhance sales
Engaged with customers to effectively build rapport and lasting relationships
11/2015 to 06/2016
Cashier Associate Winn Dixie – Tampa, Florida
Checked prices for customers and processed items sold by scanning barcodes
Operated cash register for cash, check and credit card transactions
Restocked, arranged and organized merchandise in front lanes to drive product sales
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
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