Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
- Certified in Microsoft Word, PowerPoint, Outlook, Excel, and Dreamweaver
- Fluent in Spanish
- Strategic planning
- Consulting
- Verbal and written communication
- Staff management
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- Active listening skills
- Strong interpersonal skills
- Goal-oriented
- Money handling abilities
- Retail sales
- Customer- and service-oriented
|
05/2019 to 09/2019 Field Manager Canvasser Mccoy's Building Supply – Lufkin, TX,
- Went to over 80 doors over 7miles daily to educate and sign up potential members for Human Rights Organization, Amnesty International
- Communicated accurate information about the organization and its work around the world
- Answered potential member questions about Amnesty International
- Determined potential members by asking relevant questions and listening actively to responses
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Provided management with feedback regarding employee performance and training needs
01/2019 to 03/2019 Cashier Fast Retailing Co Ltd – San Mateo, CA,
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer at beginning and end of shift
- Answered questions about store policies and concerns to support positive customer experiences
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
10/2016 to 12/2018 Retail Sales Associate Burlington Coat Factory Corporation – Chicago, IL,
- Greet Customers and provide excellent customer service
- Answer questions regarding store merchandise
- Process cash or credit, debit card payments
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Educated customers on promotions to enhance sales
- Engaged with customers to effectively build rapport and lasting relationships
11/2015 to 06/2016 Cashier Associate Winn Dixie – City, STATE,
- Checked prices for customers and processed items sold by scanning barcodes
- Operated cash register for cash, check and credit card transactions
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Educated customers on promotions to enhance sales
Expected in 2017 High School Diploma:
Thomas Jefferson High School - Tampa, FL,
GPA:
- Enrolled in Spanish Honor Society
- Was Honor Roll student
- Participated in International Cultural Day at my high school. GPA: 3.0
Expected in 2022 : Political Science
Hillsborough Community College - Tampa, FL,
GPA:
- Certified in Microsoft Word, PowerPoint, Outlook, Excel, and Dreamweaver
- Fluent in Spanish
- Strategic planning
- Consulting
- Verbal and written communication
- Staff management
- Active listening skills
- Strong interpersonal skills
- Goal-oriented
- Money handling abilities
- Retail sales
- Customer- and service-oriented
05/2019 to 09/2019 Field Manager Canvasser
The Outreach Team / The Grassroots Team – Tampa, FL
- Went to over 80 doors over 7miles daily to educate and sign up potential members for Human Rights Organization, Amnesty International
- Communicated accurate information about the organization and its work around the world
- Answered potential member questions about Amnesty International
- Determined potential members by asking relevant questions and listening actively to responses
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Provided management with feedback regarding employee performance and training needs
01/2019 to 03/2019 Cashier
Busch Gardens Tampa – Tampa, FL
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer at beginning and end of shift
- Answered questions about store policies and concerns to support positive customer experiences
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
10/2016 to 12/2018 Retail Sales Associate
Old Navy – Tampa, Florida
- Greet Customers and provide excellent customer service
- Answer questions regarding store merchandise
- Process cash or credit, debit card payments
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Educated customers on promotions to enhance sales
- Engaged with customers to effectively build rapport and lasting relationships
11/2015 to 06/2016 Cashier Associate
Winn Dixie – Tampa, Florida
- Checked prices for customers and processed items sold by scanning barcodes
- Operated cash register for cash, check and credit card transactions
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Educated customers on promotions to enhance sales
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