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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Skills
  • Certified in Microsoft Word, PowerPoint, Outlook, Excel, and Dreamweaver
  • Fluent in Spanish
  • Strategic planning
  • Consulting
  • Verbal and written communication
  • Staff management
  • Active listening skills
  • Strong interpersonal skills
  • Goal-oriented
  • Money handling abilities
  • Retail sales
  • Customer- and service-oriented
Work History
05/2019 to 09/2019
Field Manager Canvasser Mccoy's Building Supply Lufkin, TX,
  • Went to over 80 doors over 7miles daily to educate and sign up potential members for Human Rights Organization, Amnesty International
  • Communicated accurate information about the organization and its work around the world
  • Answered potential member questions about Amnesty International
  • Determined potential members by asking relevant questions and listening actively to responses
  • Trained and guided team members to maintain high productivity and performance metrics
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Provided management with feedback regarding employee performance and training needs
01/2019 to 03/2019
Cashier Fast Retailing Co Ltd San Mateo, CA,
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Counted cash in register drawer at beginning and end of shift
  • Answered questions about store policies and concerns to support positive customer experiences
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
10/2016 to 12/2018
Retail Sales Associate Burlington Coat Factory Corporation Chicago, IL,
  • Greet Customers and provide excellent customer service
  • Answer questions regarding store merchandise
  • Process cash or credit, debit card payments
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Educated customers on promotions to enhance sales
  • Engaged with customers to effectively build rapport and lasting relationships
11/2015 to 06/2016
Cashier Associate Winn Dixie City, STATE,
  • Checked prices for customers and processed items sold by scanning barcodes
  • Operated cash register for cash, check and credit card transactions
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Educated customers on promotions to enhance sales
Education
Expected in 2017
High School Diploma:
Thomas Jefferson High School - Tampa, FL,
GPA:
  • Enrolled in Spanish Honor Society
  • Was Honor Roll student
  • Participated in International Cultural Day at my high school. GPA: 3.0
Expected in 2022
: Political Science
Hillsborough Community College - Tampa, FL,
GPA:
Skills
  • Certified in Microsoft Word, PowerPoint, Outlook, Excel, and Dreamweaver
  • Fluent in Spanish
  • Strategic planning
  • Consulting
  • Verbal and written communication
  • Staff management
  • Active listening skills
  • Strong interpersonal skills
  • Goal-oriented
  • Money handling abilities
  • Retail sales
  • Customer- and service-oriented
Work History
05/2019 to 09/2019
Field Manager Canvasser
The Outreach Team / The Grassroots Team Tampa, FL
  • Went to over 80 doors over 7miles daily to educate and sign up potential members for Human Rights Organization, Amnesty International
  • Communicated accurate information about the organization and its work around the world
  • Answered potential member questions about Amnesty International
  • Determined potential members by asking relevant questions and listening actively to responses
  • Trained and guided team members to maintain high productivity and performance metrics
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Provided management with feedback regarding employee performance and training needs
01/2019 to 03/2019
Cashier
Busch Gardens Tampa Tampa, FL
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Counted cash in register drawer at beginning and end of shift
  • Answered questions about store policies and concerns to support positive customer experiences
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
10/2016 to 12/2018
Retail Sales Associate
Old Navy Tampa, Florida
  • Greet Customers and provide excellent customer service
  • Answer questions regarding store merchandise
  • Process cash or credit, debit card payments
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Educated customers on promotions to enhance sales
  • Engaged with customers to effectively build rapport and lasting relationships
11/2015 to 06/2016
Cashier Associate
Winn Dixie Tampa, Florida
  • Checked prices for customers and processed items sold by scanning barcodes
  • Operated cash register for cash, check and credit card transactions
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Educated customers on promotions to enhance sales

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Resume Overview

School Attended

  • Thomas Jefferson High School
  • Hillsborough Community College

Job Titles Held:

  • Field Manager Canvasser
  • Cashier
  • Retail Sales Associate
  • Cashier Associate

Degrees

  • High School Diploma

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