LiveCareer-Resume

field manager resume example with 18 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I have 30 years of experience in the housecleaning management services. Customers service is my priority, I love interacting with people,Deep cleaning and sanitizing of residential ,businesses, schools, i have worked from hospitals, to high end mansions, as well as 4 ti five houses a day. Window washing, floors, 1 to 6 bathrooms per home ,7,8 bedrooms, kitchens living rooms garage ,,pressure washing patios . After construction clean ups ect..... I can provide professional references ,investors,realtors, business owners, teachers,supervisors,great colleague and friends and family ! I am a professional housecleaner its what i love to do best !! Detail ,organized, deep clean each time i clean, i have a passion for cleaning!!!

Skills
  • Inventory management
  • Staff Management
  • Strategic planning
  • Business planning
  • Negotiation
  • Multitasking Abilities
  • Training and Development
  • Critical Thinking
  • Data Entry
  • Decision Making
Work History
Field Manager, 05/2013 to Current
Esco ServicesSalt Lake City, UT,
  • Prepared operational budget and directed proper utilization of company resources to meet objectives.
  • Developed and implemented processes and strategies to achieve operational goals.
  • Collaborated with multiple departments to meet operational deadlines.
  • Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
  • Predicted and resolved operational bottlenecks, supply and tool shortages.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Performed quality control inspections on phases of field operations.
  • Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Engaged prospects and customers through trade shows, seminars and workshops.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Established team priorities, maintained schedules and monitored performance.
Hospitality Services Manager/Housekeeping Supervisor, 02/2020 to 08/2020
Lineage LogisticsForest Grove, OR,
  • Increased customer service ratings significantly through personable service.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
  • Motivated and rewarded employees to improve engagement.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Supervised team of 16 front desk agents and helped to resolve issues arising during shifts.
  • Oversaw day-to-day operations .
Owner/Operator, 04/2009 to 04/2013
Juv ConsultingNew York, NY,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Optimized team hiring, training and performance.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
Personal Assistant, 07/2003 to 11/2008
Yiyi KanCity, STATE,
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Monitored household expenditures and budgeted for groceries and household utility payments.
  • Informed vendors and contractors of client project requirements to foster client satisfaction.
  • Checked residencies for move-in readiness prior to client arrivals.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Coordinated and planned vacations for family.
  • Transported children to and from school, activities and appointments.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Organized clients' homes prior to arrival home and performed house-sitting duties.
  • Managed residential properties and staged homes prior to clients' arrivals.
Education
GED: , Expected in 06/1994 to West Valley Occupational Center - Woodland Hills, CA
GPA:

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Resume Overview

School Attended

  • West Valley Occupational Center

Job Titles Held:

  • Field Manager
  • Hospitality Services Manager/Housekeeping Supervisor
  • Owner/Operator
  • Personal Assistant

Degrees

  • GED

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