Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Results-driven professional; in-depth knowledge of business
principles and processes with quality standards in client relations, account
management, and sales.
Experience
Field Interviewer (temporary project), 10/2015 to Current Pacific Dental Services – Minnetonka, MN,
Coordinated data management operations according to investigated study; ensured records of confidentiality, administered disbursement of client funds, scheduled, conducted interviews within conformity of study.
Managed
database. verified, edited and modified clients’ information, provided management with updated weekly reports for client.
Demonstrated solid analytical and planning skills for accurate completion of study research.
Eligibility Specialist, 08/2014 to 03/2015 Glowforge – Ontario, CA,
Completed verification determination with Indiana's Food Stamps, TANF, Medicaid A, B, or D, and Impact programs via electronic document submissions, phone calls, and postal mail.
Managed assigned alerts, changes, and incoming documents daily in multiple database applications; summarized case activities in the system.
Prepared case information in compliance to all rules, regulations, state, and federal codes.
Executed workload effectively to prescribed deadlines and quality standards.
Field Interviewer (temporary project), 09/2010 to 04/2011 Remedy Intelligent Staffing/University Of Wisconsin Survey Center – City, STATE,
Coordinated survey operations; examined documents for completeness, scheduled appointments, interviewed client, prepared reports and maintained the database.
Proactively identified appropriate solutions to maximize interviews and yield cost reductions in travel expenses.
Achieved distinction in exceeding the benchmarks of the study project; completion rate, quality adherence and data management.
Data Collector V (temporary project), 03/2010 to 10/2010 New England Research Institutes – City, STATE,
Administered qualitative research method procedures in collection of investigative data, adherence to federal research regulations in subject matter, and identified interviewees for study project.
Condensed extensive, qualitative analysis of data coding to facilitate classification of information.
Developed effective client relations to anticipate and mitigate concerns, successfully obtained interviews.
Data Collector (temporary project), 06/2009 to 11/2009 Westat – City, STATE,
Executed qualitative and quantitative interview study protocols maintained confidentiality of data collection, administered summary analysis reports weekly, client funds, correspondences, and timely submissions of data.
Excelled in refusal avoidance and conversion rate; located and gained cooperation of study participants.
Demonstrated increase response rate and productivity; lowering cost of completed interviews.
Field Interviewer (temporary project), 06/2008 to 02/2009 HSS Staffing/University Of Wisconsin Survey Center – City, STATE,
Coordinated and executed data collection operations according to project protocols in the field, by telephone, managed accurate supportive records of database, files, expenditures, schedules, and client funds.
Demonstrated aptitude in the engagement of project and administrative functions, exceeded benchmark of the study.
Improved project efficiency 23% through
implementation of strategic workflow and process improvements.
Customer Service Specialist, 07/1999 to 04/2007 AT&T – City, STATE,
Investigated and analyzed escalated client
complaints to identify and resolve issues timely in high volume call center.
Developed effective relationships with all internal and external departments through clear communication.
Established new accounts, input service orders, resolved billing, contract discrepancies, payment collections, pricing queries, documentation of accounts and sales to maximize
efficiency.
Demonstrated sharp conflict-resolution skills through diverse customers contact.
Continuously maintained strong verbal and written communication as it relates to ensuring customer satisfaction; attained a 21% retention of potential cancelled accounts.
Education
: Paralegal, Expected in South Suburban College - South Holland, IL GPA: Minor in Estate Planning 3.87 GPA
Bachelor of Arts: Business Administration, Expected in Governors State University - University Park, IL GPA: Minor in Marketing
Skills
administrative functions, Sales Force. AS400, billing, call
center, conversion, CRM. Client relations, customer satisfaction, data
collection, data management, database applications, documentations, PeopleSoft,
Microsoft Office, pricing, coding, protocols, qualitative research, quality,
SPSS, Workflow, communication, managed, reviewed, organized, planned,
processed, reduced, scheduled, and supported
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