Field Functionality Technician resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Reliable and meticulous IT/LV/Service Technician conducts technical diagnosis and performs specialized repairs and installs. Diagnoses problems, assesses extent of problem, documents findings and makes decisions to repair or replace parts. Expansive experience with tools and maintenance equipment.
Skills
Troubleshooting and analysis
Hand tool expertise
Diagnostics expertise
Mechanical abilities
Worksite preparation
Project oversight
Testing and diagnostics
Experience
Field Functionality Technician, 01/2016 - Current Forward – Memphis, TN,
Developed and managed project plans while providing status updates to management.
Tracked all changes and actions in computer-based documentation system.
Adhered to company and OSHA-defined protocols to promote workplace safety.
Serviced and repaired electronic displays according to documented guidelines.
Installed new systems and components according to service orders and manufacturer instructions.
Monitored installations to maintain compliance with local codes and industry best practices.
Assessed and identified issues and quickly resolved to restore functionality.
Troubleshot malfunctions and diagnosed issues to get display equipment back into service quickly and fully.
Implement IT projects for corporate IT Deployment and Retail Infrastructure groups.
Outlined work plans, assessed resources and determined timelines for projects.
Provided exceptional oversight and supervision to new hires and showed each how to properly install low voltage wiring systems.
Assessed project blueprints and drawings to assess project scope and required materials.
Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
Performed preventive, predictive and corrective maintenance to keep displays running at optimal levels.
Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Provided IT and software trouble-shooting support to rest of the organization.
Technology Deployment Lead, 01/2012 - 01/2016 Best Buy – City, STATE,
Developed and managed project plans while providing status updates to management.
Tracked all changes and actions in computer-based documentation system.
Adhered to company and OSHA-defined protocols to promote workplace safety.
Serviced and repaired electronic displays according to documented guidelines.
Installed new systems and components according to service orders and manufacturer instructions.
Monitored installations to maintain compliance with local codes and industry best practices.
Assessed and identified issues and quickly resolved to restore functionality.
Troubleshot malfunctions and diagnosed issues to get display equipment back into service quickly and fully.
Implement IT projects for corporate IT Deployment and Retail Infrastructure groups.
Outlined work plans, assessed resources and determined timelines for projects.
Provided exceptional oversight and supervision to new hires and showed each how to properly install low voltage wiring systems.
Assessed project blueprints and drawings to assess project scope and required materials.
Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
Performed preventive, predictive and corrective maintenance to keep displays running at optimal levels.
Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Provided IT and software trouble-shooting support to rest of the organization.
Lead Functionality Technician, 01/2004 - 01/2012 Best Buy – City, STATE,
Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
Provided exceptional oversight and supervision to new hires and showed each how to properly install low voltage wiring systems.
Assessed project blueprints and drawings to assess project scope and required materials.
Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Laid out cabling plans and ran through buildings to desired locations.
Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
Read and interpreted technical documentation in order to accurately configure equipment.
Sales Associate, 10/2002 - 05/2004 Best Buy – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application.
Reset store displays for special events and seasonal merchandise changes.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Education and Training
High School Diploma: , Expected in 06/2000 - Thomas R Proctor High School - Utica, NY GPA:
: Computer Science And Programming, Expected in - Mohawk Valley Community College - Utica, NY GPA:
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