Field Engineer resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced [Job Title] with over 14 years of experience in the IT Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented IT Engineer consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Team building expertise Cloud computing
Project coordination and Management Windows Server 2003, 2008, 2012, 2016,2019
Customer service Windows XP, Vista, 7,8,10
Virus and spyware removal Manage Service Desk
Computer diagnostics and repair Hardware and software upgrade planning
Server management and Administration Infrastructure development
Hardware support and troubleshooting Storage network design
Advanced knowledge of diagnostic techniques VMware Administration
Team management Google and office 365 administration
Management of remote employee’s Exceptional telephone etiquette
Networked applications DHCP/DNS Ethernet and Firewall proficient
System administration Quality Control
Network security Operation Monitoring
Telecommunications field installations Equipment Maintenance
Telecommunications field service Technical problem solving
Software installation and configuration Technical troubleshooting
Active Directory, Office, Troubleshooting
AD, Windows, Upgrade
Hardware configuration, 2000, Vista
Hardware, Windows XP, VPN
Network systems, Network design
Counseling, Network security
Clients, Network
Customer service, Norton Antivirus
DHCP, Operating systems
Disaster recovery, Policies
DNS, Printers
Documentation, Problem solving
E-mail, Project coordination
Ethernet, Quality Control
Senior management, QuickBooks
Firewall, Routers
FTP, Servers
Hardware support, Software installation
Inventory, Switches
Notebook, System administration
Computers, Team management
Team building, Technical support
Leadership, Telecommunications
Access, Telephone etiquette
Work History
Field Engineer, 07/2012 to Current Northrop Grumman – Monterey, CA,
Maintained all network documentation for hardware configuration and
licensing.
Also manage FTP servers, AD/DNS, wireless access points.
Design and implement highly available and
disaster recovery solutions for The company clients.
Manage more than 2000 users, oversee operations of IT helpdesk team in different locations, delegating tasks, conducting performance evaluations and providing corrective counseling if necessary.
Develops short and long-term goals and monitor performance results.
Lead coordination and participation with other departments, teams and agencies.
Create documentation and procedures to improve ticket resolution and self-service.
Provide technical leadership on integrating new or existing system technologies.
Maintained inventory status and provided metrics to senior management for lifecycle management.
Manage of Active Directory objects by creating new user and manage OUs and GPOs.
Daily ticket resolution with 45+ tickets solved daily.
Management and configuration of cloud Bitdefender and Norton Antivirus.
Deployed workstations, printers, installation of operating systems, applications and configuration of network permissions.
Create and setup users VPN connections, terminal service connection and applications login.
Deployed mobile devices to agents, configuring and enforcing company security policies.
Management and configuration of QuickBooks server.
Manage, Install and configure Windows servers (physical and Virtual) in compliance with security requirements.
Manage and deploy Google G-Suite and office 365.
Field Engineer, 02/2008 to 07/2012 Northrop Grumman – Naval Station Mayport, FL,
Analyzed software hardware and network systems.
Configured and installed routers switches and wireless controllers.
Evaluated complex computer systems to assess vulnerability and risk.
Worked with outside vendors and teams to develop.
Field Engineer, 02/2007 to 02/2008 Northrop Grumman – New Church, VA,
Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system
maintenance.
Set up computers and install software.
Install, repair, maintain, and upgrade desktop and notebook
computers as well as printers.
Responsible for doing initial site survey and going over project for Low Voltage (Data and
CCTV).
Education
Associate of Science (A.S: Information Technology Computer Systems Networking and Telecommunications, Expected in - , GPA:
Bachelor's Degree: Information Systems and Cyber Security, Expected in - , GPA:
Affiliations
Systems Engineer with more than 14+ years of experience diverse career experience in IT Systems Development, excellent teamwork skills and the ability to thrive in fast-paced environments. Deep analytical background with the ability to quickly comprehend new technologies. Bilingual Network Administrator offering in-depth understanding of IT infrastructure areas, particularly IT network integration. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.