Field Engineer resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced [Job Title] with over 14 years of experience in the IT Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented IT Engineer consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Team building expertise Cloud computing
  • Project coordination and Management Windows Server 2003, 2008, 2012, 2016,2019
  • Customer service Windows XP, Vista, 7,8,10
  • Virus and spyware removal Manage Service Desk
  • Computer diagnostics and repair Hardware and software upgrade planning
  • Server management and Administration Infrastructure development
  • Hardware support and troubleshooting Storage network design
  • Advanced knowledge of diagnostic techniques VMware Administration
  • Team management Google and office 365 administration
  • Management of remote employee’s Exceptional telephone etiquette
  • Networked applications DHCP/DNS Ethernet and Firewall proficient
  • System administration Quality Control
  • Network security Operation Monitoring
  • Telecommunications field installations Equipment Maintenance
  • Telecommunications field service Technical problem solving
  • Software installation and configuration Technical troubleshooting
  • Active Directory, Office, Troubleshooting
  • AD, Windows, Upgrade
  • Hardware configuration, 2000, Vista
  • Hardware, Windows XP, VPN
  • Network systems, Network design
  • Counseling, Network security
  • Clients, Network
  • Customer service, Norton Antivirus
  • DHCP, Operating systems
  • Disaster recovery, Policies
  • DNS, Printers
  • Documentation, Problem solving
  • E-mail, Project coordination
  • Ethernet, Quality Control
  • Senior management, QuickBooks
  • Firewall, Routers
  • FTP, Servers
  • Hardware support, Software installation
  • Inventory, Switches
  • Notebook, System administration
  • Computers, Team management
  • Team building, Technical support
  • Leadership, Telecommunications
  • Access, Telephone etiquette
Work History
Field Engineer, 07/2012 to Current
Northrop GrummanMonterey, CA,
  • Maintained all network documentation for hardware configuration and licensing.
  • Also manage FTP servers, AD/DNS, wireless access points.
  • Design and implement highly available and disaster recovery solutions for The company clients.
  • Manage more than 2000 users, oversee operations of IT helpdesk team in different locations, delegating tasks, conducting performance evaluations and providing corrective counseling if necessary.
  • Develops short and long-term goals and monitor performance results.
  • Lead coordination and participation with other departments, teams and agencies.
  • Create documentation and procedures to improve ticket resolution and self-service.
  • Provide technical leadership on integrating new or existing system technologies.
  • Maintained inventory status and provided metrics to senior management for lifecycle management.
  • Manage of Active Directory objects by creating new user and manage OUs and GPOs.
  • Daily ticket resolution with 45+ tickets solved daily.
  • Management and configuration of cloud Bitdefender and Norton Antivirus.
  • Deployed workstations, printers, installation of operating systems, applications and configuration of network permissions.
  • Create and setup users VPN connections, terminal service connection and applications login.
  • Deployed mobile devices to agents, configuring and enforcing company security policies.
  • Management and configuration of QuickBooks server.
  • Manage, Install and configure Windows servers (physical and Virtual) in compliance with security requirements.
  • Manage and deploy Google G-Suite and office 365.
Field Engineer, 02/2008 to 07/2012
Northrop GrummanNaval Station Mayport, FL,
  • Analyzed software hardware and network systems.
  • Configured and installed routers switches and wireless controllers.
  • Evaluated complex computer systems to assess vulnerability and risk.
  • Worked with outside vendors and teams to develop.
Field Engineer, 02/2007 to 02/2008
Northrop GrummanNew Church, VA,
  • Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
  • Set up computers and install software.
  • Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.
  • Responsible for doing initial site survey and going over project for Low Voltage (Data and CCTV).
Associate of Science (A.S: Information Technology Computer Systems Networking and Telecommunications, Expected in
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Bachelor's Degree: Information Systems and Cyber Security, Expected in
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Systems Engineer with more than 14+ years of experience diverse career experience in IT Systems Development, excellent teamwork skills and the ability to thrive in fast-paced environments. Deep analytical background with the ability to quickly comprehend new technologies. Bilingual Network Administrator offering in-depth understanding of IT infrastructure areas, particularly IT network integration. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects.
  • CompTIA Network+
  • CompTIA A+ Technician

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School Attended

Job Titles Held:

  • Field Engineer
  • Field Engineer
  • Field Engineer


  • Associate of Science (A.S
  • Bachelor's Degree

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