Resourceful IT Engineer bringing 6+ years industry background developing, testing, and troubleshooting computer/network hardware and software. Solutions-oriented professional successful at problem-solving computer-related and network problems with an efficient and organized approach. Specializing in Windows and Linux environments and well-versed in adapting to the latest updates. Background includes management, technical hardware maintenance, software maintenance and security management. Excellent multitasking and communication skills. Currently entering and focusing on general IT contracting.
Skills
Procedural Documentation
Troubleshooting
Critical thinking
SNMP monitoring
DNS implementation
Routing protocol expertise
Enterprise WiFi management
Security architecture and technologies
Networking protocol expertise
Network security architecture
Cisco equipment familiarity
Firewall management tools
Network Troubleshooting
Python programming proficiency
Datacenter network implementations
Technical Support
Cisco router and switch security
Remote support
System Configuration
Break / Fix
Hardware and Software Installation
Windows Server
Computer Hardware Knowledge
Antivirus Management
Application installations
Technical Writing
TCP/IP
Data recovery
Staff education and training
Desktop support
Customer service expert
Relationship building
Reporting capabilities
Work History
09/2020 to Current
Field EngineerVerizon Communications – Annapolis Junction, MD,
Collaborating across company network on PC and access point deployment projects.
Traveling to end user residential and commercial sites to resolve tech issues.
Serving as liaison between site engineering team and field to coordinate work in accordance with work order documents.
Promoting positive customer support training experience once project is complete.
Handling all quality control checks for projects.
Installation of CCTV cameras and network cabling at the walmart distribution center.
Performing Hardware refresh of servers and workstations.
Perform technical work for recurring clients such as walmart, target, citizen's bank, l'oreal, to name a few.
12/2018 to 09/2020
IT EngineerArete Associates Inc – Northridge, CA,
Provided secondary training to personnel struggling with technological tools and systems.
Executed troubleshooting and server support, including in-person and remote situations.
Responsible for the installation and configuration computer applications as well as monitoring and maintaining computer networks.
Diagnosing errors or technical problems and determining proper solutions.
Repairing and troubleshooting software and hardware problems on printers, laptops and PCs.
Providing service and customer support during field visits or dispatches as well as managing all on-site installation, repair, maintenance and test tasks.
Responsible for the prioritization and management of the workflow. Learning and working on changing and emerging technologies.
Served as the first point of contact for issues concerning computer systems and equipment.
Preparing new laptops and desktops for deployment by installing proper software and operating systems.
Responsible for the maintenance of procedural documents and reports.
Ensuring proper logging of technical issues.
Assisting in the deployment of new software and hardware systems.
Daily monitoring of the performance of computer and network systems.
Providing training on how to use different technical systems.
Following up with clients to make sure their computer systems are functioning properly after troubleshooting.
Following standard procedures to resolve issues by escalating them to the relevant internal departments.
Launching packet capture protocols.
Created scripts and batch services to run network, server and desktop routines.
Installing, configuring, testing and maintaining operating systems, application software and system management tools.
Implementing network security equipment ,including firewalls, two-factor authentication, and antivirus software, for networks supporting users.
Installing and configuring IT systems, including local area networks and wide area networks.
08/2017 to 11/2018
Desktop and Network Field EngineerCooper Electrical Construction – Durham, NC,
Supported multi-tier architectures, including application of tier isolation best practices.
Performed troubleshooting for Juniper, Cisco and packet analysis.
Managed, tracked and coordinated problem resolution and escalation processes.
Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
Improved MS Exchange migration, switch configuration and fiber optic splicing and termination.
Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
Liaised with cabling infrastructure vendors and domestic and international ISPs.
Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.
Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
Performed virtual machine provisioning, VM priority setup, and template cloning.
Demonstrated strong analytical, troubleshooting and problem-solving skills.
Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, access control and load-balancing.
Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.
Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
05/2014 to 12/2016
IT TechnicianDynamic Nifty International – City, STATE,
Collaborated with vendors to locate replacement components and resolve advanced problems.
Installed and Maintained to an optimal level, the software on the computers of the entire staff.
Was responsible for the installation and repair of desktop and laptop computers in the office.
Performed backup and data recovery protocols on the hard drives of the computers in the office.
Implemented several troubleshooting method to resolve network issues that arose within the company and ensured that the company was never left with an inadequate and insecure internet connection.
Regulated access to the internet by maintaining bandwidth usage thereby making sure that the internet data budget was efficiently spent. Which on the average, usually left the company with an excess of 15% of the internet data budget.
Was responsible for the hardware and software package inventory.
Handled the company's webmail, making sure that it worked at all times especially in the mornings since that's the period data was usually received for processing.
Maintained the company's website using joomla Content management system. It received a locally hosted award for the most efficient and responsive quality control website.
Took charge of business meetings on affairs regarding IT, explaining to the client, the technologies that'll be implemented and their advantages over the ones proposed by rivaling companies. Thereby contributing to a 70% chance of winning the project.
Fixed every hardware issues around the office when such occasions arose.
Checked the office for broken hardware that needed upgrades, replacements or repairs. Ensured that the printers, routers, and every single computer in the entire office functioned properly.
Performed Data entry and analysis On client's data retrieved from fieldwork using Microsoft excel.
Education
Expected in 05/2015 to to
Bachelor of Science: Computer Science University of Lagos - Lagos, GPA:
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