Field Engineer Resume Example Field Nation LLC

FIELD ENGINEER

Professional Summary

Technology-oriented individual with attention to detail and a commitment to providing a high level of service and support to clients. Well-rounded Implementation Specialist skilled in multitasking on complex projects A confident Implementation Specialist with expertise in rectifying issues while installing applications both remotely and at client sites. Knowledgeable handling project assessments, technical systems implementations and troubleshooting.

Skills

Customer service expert
Technical documents comprehension
Staff education and training
TCP/IP
Relationship development
Customer service
MS Office
Team management

Desktop support
Application support
Software diagnosis
Business operations
Supervision
Team building
Problem resolution
Communications

Work History

Field Engineer01/2016 to Current
Field Nation LLC – Remote, Remote

Provided technical support to all projects and provided research for all developmental teams.
Investigated and troubleshot [Number] product service issues weekly.
Coordinated the installation and technical support of [Equipment type] equipment.
Provided technical support in both on-site and telephone consultations.
Installed and provided technical support for [Equipment type] equipment.
Provided technical support to 94 clients.
Suggested solutions to developing problems during project so that correct modifications could be made.
Identified discrepancies to devise and initiate cost-effective solutions.
Refurbished used computers and technological equipment, saving companies money.
Disassembled computers to perform diagnostics and check for repair needs.
Supplied end-user assistance with many pos systems via remote and on-site support.
Oversaw multi-site during upgrade projects, maintaining consistent performance across all desktops and terminals.

Implementation Specialist04/2019 to 03/2020
Agilysys – Remote, Remote

Implemented point of sale training initiatives by incorporating industry trends and collaborating with senior leaders.
Ensured implementation is tailored to client needs by focusing solutions on industry-specific workflow, client base and protocols.
Suggested solutions to developing problems during project so that correct modifications could be made.
Identified discrepancies to devise and initiate cost-effective solutions.
Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
Studied customers' business processes to customize implementation measures for minimal disruption to operations.
Traveled to customer facilities to inspect initial implementation of point of sale database, directing apparent issues to appropriate engineering staff for correction.
Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
Authored user documentation to help train third-party personnel on newly-implemented point of sale dsevices
Coordinated and managed internal projects and assignments to deliver seamless rollout.
Documented specialized data and requirements to address business demands.
Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
Evaluated and defined internal and customer needs, implementing processes to address requirements.
Led custom product training and deployment to meet organizational goals.

Computer Field Technician12/2015 to 04/2019
Mobile Technologies Inc. – Remote, Remote

Configured hardware, devices and software to set up work stations for employees.
Explained technical informationin clear terms to non-technical individuals to promote better understanding.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Patched software and installed new versions to eliminate security problems and protect data.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Education

Associate of Science: Computer Support Specialist05/2015Lansing Community College- Lansing, MI

High School Diploma05/1989Charlotte High School, Charlotte, MI- Charlotte, MI

Resume Overview

Companies Worked For:

Field Nation LLC
Agilysys
Mobile Technologies Inc.

School Attended

Lansing Community College
Charlotte High School, Charlotte, MI

Job Titles Held:

Field Engineer
Implementation Specialist
Computer Field Technician

Degrees

Associate of Science : Computer Support Specialist 05/2015
High School Diploma 05/1989

Field Engineer Resume Example

Resume Score: 80%

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