LiveCareer-Resume

field engineer resume example with 5+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Technology-oriented individual with attention to detail and a commitment to providing a high level of service and support to clients. Well-rounded Implementation Specialist skilled in multitasking on complex projects A confident Implementation Specialist with expertise in rectifying issues while installing applications both remotely and at client sites. Knowledgeable handling project assessments, technical systems implementations and troubleshooting.

Skills
  • Customer service expert
  • Technical documents comprehension
  • Staff education and training
  • TCP/IP
  • Relationship development
  • Customer service
  • MS Office
  • Team management
  • Desktop support
  • Application support
  • Software diagnosis
  • Business operations
  • Supervision
  • Team building
  • Problem resolution
  • Communications
Work History
01/2016 to Current Field Engineer General Dynamics | Olathe, KS,
  • Provided technical support to all projects and provided research for all developmental teams.
  • Investigated and troubleshot [Number] product service issues weekly.
  • Coordinated the installation and technical support of [Equipment type] equipment.
  • Provided technical support in both on-site and telephone consultations.
  • Installed and provided technical support for [Equipment type] equipment.
  • Provided technical support to 94 clients.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Identified discrepancies to devise and initiate cost-effective solutions.
  • Refurbished used computers and technological equipment, saving companies money.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Supplied end-user assistance with many pos systems via remote and on-site support.
  • Oversaw multi-site during upgrade projects, maintaining consistent performance across all desktops and terminals.
04/2019 to 03/2020 Implementation Specialist Deluxe Corporation | Camden, NJ,
  • Implemented point of sale training initiatives by incorporating industry trends and collaborating with senior leaders.
  • Ensured implementation is tailored to client needs by focusing solutions on industry-specific workflow, client base and protocols.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Identified discrepancies to devise and initiate cost-effective solutions.
  • Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Studied customers' business processes to customize implementation measures for minimal disruption to operations.
  • Traveled to customer facilities to inspect initial implementation of point of sale database, directing apparent issues to appropriate engineering staff for correction.
  • Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
  • Authored user documentation to help train third-party personnel on newly-implemented point of sale dsevices
  • Coordinated and managed internal projects and assignments to deliver seamless rollout.
  • Documented specialized data and requirements to address business demands.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Led custom product training and deployment to meet organizational goals.
12/2015 to 04/2019 Computer Field Technician Little Lake City Elementary | Santa Fe Springs, CA,
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Expected in 05/2015 Associate of Science | Computer Support Specialist Lansing Community College, Lansing, MI GPA:
Expected in 05/1989 High School Diploma | Charlotte High School, Charlotte, MI, Charlotte, MI, GPA:

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Resume Overview

School Attended

  • Lansing Community College
  • Charlotte High School, Charlotte, MI

Job Titles Held:

  • Field Engineer
  • Implementation Specialist
  • Computer Field Technician

Degrees

  • Associate of Science
  • High School Diploma

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