LiveCareer-Resume

field associate resume example with 13+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated Inside Sales Representative with extensive customer service experience and a track record of driving increased sales in IT, financial services and in retail space. Experienced Registered Behavior Technician in the field of Applied Behavior Analysis focused on providing clinical skills instruction and behavior reduction protocols. Results-driven Executive Team Leader with an eye for detail and more than 10 years of experience working for a large retail organization. Effective individual promoting problem solving, relating well to others and talent management.

Skills
  • Crisis Intervention
  • Skill-building exercises
  • Excellent Communication Skills
  • Skilled Problem Solver
  • Multitasking abilities
  • Organizational Development
  • Resilient and Adaptable
  • Demonstrates Accountability
Work History
10/2021 to Current Inside Sales Representative Dick's Sporting Goods | Troy, MI,
  • Answered customers' questions regarding products, prices, and availability.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Trained new employees on customer service, sales tools and organizing strategies.
  • Analyzed consumer behavior and performance metrics of demand campaigns to optimize strategy and channel mix.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
12/2018 to 10/2021 Field Associate Kids Peace Mesabi Academies | Bangor, ME,
  • Conduct research to monitor market conditions and industry competitors.
  • Develop and present educational pitches detailing practical and financial product benefits.
  • Travel throughout assigned territory to leverage leads and visit existing customers.
  • Maintain accurate and thorough records of leads and customer account information.
  • Cultivate new leads through social media strategies and current client referrals.
  • Work with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Create training presentations for new and experienced associates in company procedure, sales, recruiting, and leadership skills.
  • Train new associates in office and in the field with potential clients.
  • Guide clients through approval processes by writing and submitting policy applications and acquiring additional documents as needed.
  • Work with financial underwriters as main point of contact between carriers and clients through approval processes.
12/2018 to 10/2021 Registered Behavior Technician Marriott Vacations Worldwide | Vail, CO,
  • Implement a variety of scientifically based methodologies following the behavior intervention plan.
  • Assess functions of behaviors and motivating operators to determine best form of intervention from client's approved Behavior Improvement Plan
  • Observe and record detailed client data.
  • Maintain daily progress notes on assigned clients and submit billing, insurance, incident reports, and all other reports in a timely manner.
  • Maintain consistent and frequent communication between client's entire therapy team including, family and remotely located Board Certified Behavior Analysts (BCBA )assigned to their cases.
  • Run one-to-one therapy sessions in home, center, and community based settings with children ages 9 and under.
  • Work directly with BCBA's to develop and strengthen clients social, verbal, and functional life skills.
  • Assist remotely located BCBA's by conducting insurance required parent training and bi-annual behavior assessments.
  • Execute Senior Technician roles such as training new technicians through shadow sessions.
  • Complete center coordinator roles including scheduling, facility maintenance, and supply inventory reports.
06/2008 to 12/2018 Executive Team Leader Company Name | City, State,
  • Resolved all guest concerns in a professional manner to represent our brand and strengthen our guest loyalty through repeat business.
  • Managed leaders and processes in Guest Experience, HR, Sales Floor and Consumables, and Logistics.
  • Strategically created schedules and anticipated hiring needs to maintain optimal staffing levels at all times.
  • Lead staffing and recruiting initiatives
  • Mentored and developed both team members and leaders into higher leadership positions to support talent needs for the district.
  • Assigned payroll by considering future workload, company events, seasonal and local factors to calculate payroll needs for each work center.
  • Managed payroll by monitoring daily payroll usage to adhere to both monthly and yearly payroll allocations for whole store.
  • Contributed to a healthy team culture by partnering with the leadership team to organize recognition events to boost team morale.
  • Drove teams to achieve weekly, monthly, and yearly sales goals and metrics while following every day company best practices.
  • Collaborated with Asset Protection Teams to create and maintain impressions of control within all work centers to prevent process shortage.

Previous Roles and Achievements with Target

  • Guest Service Team Trainer
  • Front End Supervisor
  • Senior Guest Service Team Leader
  • Senior Sales Floor Team Leader
  • Sales Floor District Trainer
  • Crowd Management Leader
  • Inventory Team Leader
Education
Expected in 2015 to to Bachelor of Arts | Psychology University Of New Mexico, Albuquerque, NM GPA:
  • Minor in Communications
Certifications
  • Licensed Life Insurance Producer through National Insurance Producer Registry (NIPR)
  • Registered Behavior Technician (RBT) Certification through the Behavior Analyst Certification Board
  • Quality Behavioral Solutions (QBS) Certification for professionals who work with individuals with the potential for aggressive behaviors
  • CPR and First Aid certified through the American Heart Association (AHA)
  • National Registry of Food Safety Professionals Certified (FSP)

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Resume Overview

School Attended

  • University Of New Mexico

Job Titles Held:

  • Inside Sales Representative
  • Field Associate
  • Registered Behavior Technician
  • Executive Team Leader

Degrees

  • Bachelor of Arts

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