feasibility account planning content operations resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Account Feasibility and Planning/Management/Global Feature/TV Distribution/Leadership

Talented multi-media executive with a proven track record for building long-term professional relationships to support key performance indicators such as building new revenue streams with multiple global launches and innovative distribution workflows. Diverse industry knowledge including a demonstrated record of achievements in Feasibility and Planning.

Proficient in operational enhancements, quality improvements and team leadership based on supply chain strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.

Recognized consistently with exemplary communication ability and knowledge in several cross-functional areas. Well-respected for trustworthy practices amongst business partners.

Skill Highlights
  • Organizational management principles
  • Global portfolio of over 40 clients
  • Diversity/Inclusion participant - DMED Content Ops
  • Metadata aggregation
  • Cost reduction and containment
  • Team management
  • Process improvement
  • Supply Chain Planning
  • Relationship development
  • Planning and coordination
  • Cross-functional communication
  • Business Strategy Development
  • Operational improvement
Professional Experience
  • Asses multitude of upcoming projects to forecast projected resource requirements.
  • Strengthen operational efficiencies and traceability, developing organization systems for planning and feasibility purposes.
  • Create in-depth planning for OTT digital platforms including TVOD/SVOD and ADVOD which detail trends and forecasts for revenue, profitability and expenses.
  • Develop and implement processes to increase accuracy and efficiency of delivery to platform.
  • Analyze workflows and implement action plans to rectify issues.
    Create and implement standard operating procedures and process maps.
  • Develop and deploy Diversity, Equity, Inclusion and Culture within Content Operations representing over 300 team members. Design department initiatives, pillars, and strategies which includes participation from all levels.
  • Manage and implement process improvements for availing, collecting, formatting and delivering content assets in digital space.
  • Oversee domestic and international platform launches and manage technical specifications requirements.
  • Develop account management best practices and standard operating procedures.
  • Liaison with Contracts, Marketing, Sales, Product, Operations and Creative Services teams to ensure smooth, timely and accurate delivery to digital platforms.
  • Spearhead cross-functional projects to achieve optimal delivery of product.
  • Accountable for overall customer satisfaction
  • Ensure storefronts are properly propagated with correct product information and avail dates.
  • Resolved problems, improved operations and provided exceptional service
  • Participated in team-building activities to enhance working relationships
  • Developed and maintained courteous and effective working relationships
Executive Director, Global Distribution, 01/2008 - 01/2015
  • Managed package delivery of Disney-owned content (Disney/Marvel/Pixar/LucasFilm/ABC/ABC Cable Networks Group) in results driven environment. Serving both international and domestic digital assets of ABC Cable Network television content (Disney Channel, Disney XD, Disney Junior and ABC Family) as well as studio both current and library original and acquired assets.
  • Top Clients: Netflix, Google, Amazon, Sony, Microsoft, Samsung, Disney Online and domestic affiliates (Comcast, Virgin Air, United Airlines and all Disney Cruise line portfolios). Accurately deliver selected assets (picture, audio, artwork, local language files, metadata, trailers and bonus content) to over 135 territories in 35 languages worldwide including US and Canada.
  • Launched multiple channels both domestic and worldwide
  • Increased measured client relations satisfaction 12% over last three years.
  • Increased measured customer satisfaction by 14% over last five years
  • Managed team of over 50 with multiple roles in multi-media.
  • Improved and executed both strategic and fiscal plans for Distribution Services that includes cable broadcast and digital clients resulting in annual cost savings. Collaborate with new Technology Dept and distribution partners to deploy IMF standard (inter-operable mezzanine file format) as well as 4K technology and EMA (Entertainment Merchants Association) file standard.
  • Supported and collaborated with Disney Piracy Management to ensure all assets (from watermarking and fingerprinting to forensic investigation) are secured and properly distributed.
  • Support and trained in EIDR principles
  • Interfaced with distribution partners to pitch digital products and help sales team negotiate distribution
  • Increased measured client relations satisfaction 12 % over last 3 years.
Director, International Distribution, 01/2001 - 01/2008
Disney ABC Television Group - WALT DISNEY CO City, STATE,
  • Accountable for International Servicing department including overall customer satisfaction.
  • Partnered with Worldwide Technical Services, Disney/ABC Domestic Television, executives and engineers within ABC Television Network, Television Animation, Broadcast Standards & Practices, Production, Business Affairs, and outside production companies to ensure smooth and successful distribution of Walt Disney Co originally produced programming.
  • Increased consumer awareness and usage of new products and services by 15%.
  • Managed multiple business systems to ensure accurate and consistent products were packaged and delivered.
  • Created strong pipeline of newly mastered library products entered market.
  • Worked with consumer and affiliate marketing teams to help them develop effective strategies.
  • Conducted several surveys on distribution performance to both clients and vendors with excellent results.
  • Interfaced with Sales, Business Affairs, Legal, Marketing, Programming, Production and Research across all network groups.
Status -
CERTIFICATE: , Expected in 2020
The Training Connection - Los Angeles, CA
Status -

Project Management

Certification-Television Operations: , Expected in 01/1986
Pasadena City College - Pasadena, CA
Status -
Member Affiliations
  • National Association of Professional Women Member 2012-Present
  • SMPTE ~ Professional Affiliation ~ Member 1986-2000
  • Hollywood Post Alliance Member 2012 – Present
  • Member: LACMA, Smithsonian Institution
  • La Canada Junior Women’s Club –A philanthropic Organization- Member 2002-Present
  • Worldwide Who’s Who Professional Organization VIP of the year 2014, 2015
  • Leader and mentor for girl scouts and recipient of volunteer scouting awards as well as led two troops in earning Bronze, Silver and Gold awards (exceeding the nations 5% of the girl scouts who earn Gold awards).
  • Family legacy of public service, fund raiser for community initiatives involving The Walt Disney Company as well as community outreach and youth programs. Active member in professional and community affiliations with emphasis on media interaction on family issues of sustainability.

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Resume Overview

School Attended

  • The Training Connection
  • Pasadena City College

Job Titles Held:

  • Executive Director, Global Distribution
  • Director, International Distribution


  • B.A
  • Certification-Television Operations

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