fcchen director resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Natural leader and operational problem-solver successful at maintaining budgets, overseeing staff and optimizing program operation.

Results-focused, proactive leader adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunity to expand skills while facilitating agency growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Well-versed in licensing requirements, Title 5 regulations and child care subsidy programs. Methodical, results-driven director with twenty eight years of experience in overseeing and managing

Alternative Payment, Stage 2, Stage 3, Family Child Care Education Network and Title 5 funded programs.

  • Organization
  • Customer service
  • Conflict resolution
  • Project planning
  • Critical thinking
  • Team management
  • Supervision
  • Active listening
  • Leadership
  • Flexible
  • Decision-making
  • Issues resolution
Education and Training
Monterey Peninsula College Monterey, CA Expected in : Child Development - GPA :
Rio Hondo College Whittier, CA Expected in : Child Development - GPA :
Ally - FCCHEN Director
Dayton, OH, 11/2019 - Current
  • Oriented, trained, and directed staff to achieve objectives.
  • Oversaw staff, financials and key performance indicators to manage program operations.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Improved staff morale by optimizing workload to support work-life balance.
  • Developed department performance goals and methods for achieving milestones.
  • Reviewed completed work to verify consistency, quality and conformance to ensure process and systems in place met specified standard.
  • Generated reports to provide data for corrective actions and improvements.
  • Trained employees on operations and performance expectations.
  • Prepare monthly and annual enrollment projections to ensure contract earning.
Mexican American Opportunity Foundation - Quality Assurance Director
City, STATE, 09/2013 - Current
  • Reported quality program updates and metrics to Program Directors and worked collaboratively to propel organization's overall goals.
  • Oversaw and implemented comprehensive quality management plan.
  • Discovered opportunities for performance improvement through data analysis and report assessment.
  • Remained updated on program Funding Terms and Conditions, Title 5, Title 22, Education Code and latest regulations to serve as internal regulatory resource.
  • Kept records of quality reports and statistical reviews.
  • Monitored error trends, provided assigned staff with reports and suggested changes to minimize or eliminate errors.
  • Maintained regular communication with assigned program staff to obtain feedback on quality initiatives and address issues.
  • Led Quality Assurance monitors and assigned reviews to achieve goals and meet regulatory standards.
  • Analyzed quality control test results and provided feedback and interpretation to management or assigned staff.
  • Completed various quality program audits for different departments.
Mexican American Opportunity Foundation - CAPP/Stage 2/Stage 3 and Child Care Director
City, STATE, 2010 - 2013
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Communicated with parents and fostered strong professional relationships.
  • Hired, mentored and monitored qualified office and childcare staff.
  • Created and updated records to document employee and participant information.
  • Worked with parents and staff to improve children behavioral and learning issues with proactive approaches.
  • Interpreted education codes, title 5 and title 22 to ensure program met need and eligibility requirements.
  • Set and enhanced program schedules to meet expected demands and enhance children learning opportunities.
  • Achieved budgetary targets by monitoring enrollment and resource utilization.
  • Worked successfully with teachers, teacher aids, site supervisors and office staff to accomplish goals and address issues related to services and program needs

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Resume Overview

School Attended

  • Monterey Peninsula College
  • Rio Hondo College

Job Titles Held:

  • FCCHEN Director
  • Quality Assurance Director
  • CAPP/Stage 2/Stage 3 and Child Care Director


  • Some College (No Degree)

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