, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Experienced people manager and team leader offering 20+ years of success in tech, retail and marketing companies. Strategic thinker with training and development expertise. Offers proven ability to build effective teams in both a traditional and remote environment.
Skills
Leading large remote and in-person teams
Building team connection and inclusivity
Creating a supportive and trusting environment for performance management
Collaborating with leaders and cross-functional partners
Improving client and operational processes
Managing complex projects
Creating resiliency in team members to thrive in a fast-paced environment
Providing internal and external customer service
Understanding market trends
Motivating team to exceed performance metrics
Facilitating implementation of new technology
Knowledgeable in TurboTax, QuickBooks, G Suite, Microsoft Office, Workday, Greenhouse and KingMob.
Experience
11/2020 to 06/2021Fashion StylistAscena Retail Group | American Fork, UT,
Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
Developed long lasting relationships with clients through one-on-one interactions in the store.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
06/2016 to 10/2020Remote Team ManagerStitch Fix Inc. | City, STATE,
Managed and led a large team of remote employees ensuring high quality work and positive Client outcomes. Responsible for the quality of over 2500 Client interactions per week. Created a new training program to teach employees how to own and drive their own performance leading to improved performance metrics.
Facilitated the adoption of new technology. Participated in and gave feedback on several tech pilots leading to long term change and efficiencies. Analyzed team members comfort with change and differentiated communication based on comfort level.
Collaborated with cross-functional partners to roll out new marketing campaigns and initiatives. Managed an elite team of employees (13 out of 5000) who serviced Influencer Clients.
Introduced operational initiatives to improve policy compliance. Analyzed policy compliance issues and created a video giving employees context around policies leading to increased compliance company wide.
Led and enhanced new hire training programs both in person and online. Helped create changes in training programs through feedback and content creation.
Developed employees into new roles. Assisted in creation of a company wide development program that identified and trained employees for promotion.
Used various means of communication to effectively build a remote team. Created visually appealing weekly emails, constructed supportive performance management emails and conducted coaching video calls.
01/2010 to 11/2016President/Business Development OfficerCirclebuzz, LLC | City, STATE,
Created and managed a performance based marketing company from the ground up. Identified and recruited stakeholders, ran company meetings and created strategic plans for growth.
Led customer service initiatives. Responsible for all customer service inquiries from both external customers and internal businesses.
Cultivated and maintained strong industry relationships to capitalize on opportunities and maximize business success. Created partnerships with San Diego Family Magazine, Red Tricycle and other influencers to drive company growth.
Leveraged trends in customer interest to find new avenues of revenue. Experimented with various marketing campaigns ultimately finding successful niches that drove profits.
Developed and maintained strong business relationships between departments. Created a division of labor among cross-functional partners that facilitated reporting and ownership.
Oversaw technological improvements that increased profitability and efficiencies. Collaborated on new website iterations and improvements including automation of certificate generation and gathering of Client data.
Education
Expected in Bachelor of Arts | Merchandising And MarketingSan Diego State University, San Diego, CAGPA:
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