New Licensed Real Estate Salesperson
Passionate, Ambitious, Client Relations Manager eager to expand horizons. Seeking an opportunity to grow my future business and real estate career. Dedicated in Sales and Operations Management with 19 years of experience. Versed in multifaceted roles for running successful retail establishments in Big Box, Luxury stores and Tech Start-ups. Action-Oriented to complete and follow urgent company deadlines. Strong understanding within Business Acumen, Communications and Strategic Agility. Recognized as a leader of client-focused teams by providing motivation, driven commitment, and empowerment to meet sales and productivity goals. Delivered excellent world class customer focused environments as a key component to deliver top-line sales growth, through development of events to build client base in current local markets. Demonstrates a sales leadership attitude for staff, accountability in all tasks; and consistency in execution of Brand Vision, Quality, Procedures and Store Operations Policies.
Area of Expertise
|
Technical Skills
SALES-19+ years OPERATIONS-9 years INVENTORY-7 years COACHING-6 years Tech- 2 years |
Assisted with development and implementation of quality assurance policies, objectives and procedures. Served as subject matter expert for Big Box Retail Client for merchandising team. Prepared quality reports and presented results to Merchandising Manager, QC Manager and Data Science Team. Audited training and production processes, enforcing adherence to SOP's for teams in Malaysia and India. Attended weekly meetings with Data Science Team. Identified quality trends to investigate system flaws, process inefficiencies and training needs. Monitored completed work and provided feedback to improve team member performance both in house and for overseas teams. Contributed to business growth by confirming customer satisfaction for our retail clients with service and quality. Recommended improvements to systems and procedures for increased productivity. Created and revised SOPs and training materials for both in house and overseas teams. Constructed tools for auditing teams to complete compliance assessments. Annotate and label images using internal program for automation training. Analyzed data sets gathered through testing to produce and present reports quantifying metrics indicating conformance or variance from production standards.
Essential duties and responsibilities consisted of hosting and developing long term relationships with clients and guests by maximizing the experience and sales through proactive client outreach. Team building training consisted of continuous coaching by fostering a learning environment that celebrates collaboration and inspirational internal communication to elevate the mentorship of the staff and store experience. Style and Curate the company aesthetic and lifestyle by utilizing tech savvy tools to help team gain product knowledge insight, identify trends, and presentation standards to generate business opportunities, and build strategic relations within the community. Building business smarts by understanding product landscape across all merchandise, and applies business acumen in order to impact the stores KPI's positively. Accurately process all pos transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs and damages to maintain integrity of inventory. Ensure adherence to all company policies and operational procedures.
Strategically drive results to ensure that the store achieves maximum sales and productivity goals through functional leadership, effective communication skill set, world class service, world class talent, and presentation and operational excellence. Played a key role in Handbag, Footwear, and Accessory merchandising standards and guidelines. Supported the SM at the, BEBE-Pleasanton, CA Location Bi-weekly, while SM was away with other District duties.
Essential duties and responsibilities consisted of hosting and developing long term relationships with clients and guests by maximizing the experience and sales through proactive client outreach. Team building training consisted of continuous coaching by fostering a learning environment that celebrates collaboration and inspirational internal communication to elevate the mentorship of the staff and store experience. Style and Curate the company aesthetic and lifestyle by utilizing tech savvy tools to help team gain product knowledge insight, identify trends, and presentation standards to generate business opportunities, and build strategic relations within the community. Building business smarts by understanding product landscape across all merchandise, and applies business acumen in order to impact the stores KPI's positively. Accurately process all pos transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs and damages to maintain integrity of inventory. Ensure adherence to all company policies and operational procedures.
Sales Accomplishments:
~ #1 Top Manager for (HOP) Segment Accountability December 2016-May 2017 by connecting the dots in the guest experience, leading the guests journey on the shop floor, and building strategies within the business planner to communicate on how the team will achieve its KPI goals through observing, leading, and team selling with the muses.
~generating consistent individual sales on top of managerial duties, through high volume client base December 2016-May 2017
Strategically drive results to ensure that the store achieves maximum sales and productivity goals through functional leadership, effective communication skill set, world class service, world class talent, and presentation and operational excellence. Played a key role in Handbag, Footwear, and Accessory merchandising standards and guidelines. Supported the SM at the, BEBE-Pleasanton, CA Location Bi-weekly, while SM was away with other District duties.
Created a dynamic service environment that embodied the brand identity. success in driving sales with a team of unsurpassed sellers and client building. Provided staff supervision and guidance while complying with all company policies, procedures and directives. Ensured the Highest Level of customer service standards at all times making sure the staff is learning and living our company culture/moments. Collaborated with GM in areas of Operations: risk management, physical security, store cash controls, and inventory management. Assisted with the implementation and maintenance of all merchandising/visual directives, and communicated inventory needs to support the business goal. Supported and assisted in follow-up for all training programs, seminars, and team clientele.
Sales Accomplishments:
~ #1 Top Manager for (MOM) Segment Accountability for September 2014. Top Manager for (MOM) Segment Accountability for June, July, August 2014 with Highest KPI Goals above any other segment.
~ Increase in CRM Database within a 2 Week Period, putting the store at a 5% build on client/customer capture for August 2014-2015
~ Mastered Completion of Sales and Client Services within a 6 month period with an overall 33% store spread for fiscal year 2015 for sales.
~ Highest percentage in district as sole responsibility of our classification specialist program for Sun wear with a 24% increase in sales from May-September 2014.
~ Hike in monetary sales for world hunger month for October 2014 within a week period by delivering excellent communication amongst staff, and delivering creative approachability to a great cause.
~ Growth and development opportunities for promotion within store for assistant store manager within the year 2015.
Managed, developed, and relocated a team of associates for a specialty shoe and accessories company on cash handling, and the customer experience with the collaboration of store management. Executed opening and closing procedures; handling all banking standards for a big box location. Accountable for all adherences’ to Policy and Procedures, and Cash Wrap Experience. Collaborated with the Operations Managers; hiring top talent, conducting operational management strategies, and store financial goals.
Designed and Produced Boutique Quality Children's wear and Accessories in the Central Valley and Northern California area while becoming a Work-at-Home Mom. Generated consistent clientele and profitable sales bi-monthly by vending at crafts fairs and street markets. Created marketing strategies and the development of policies and procedures, sourcing and relations, and assumed responsibility for all aspects of a small business.
collaborated with the store manager in achieving all of the stores financial goals and operations. Executed the setup, service of daily opening tasks; prepared daily sales goals and expectations for the sales and management team; conducted Inventory recovery to ensure merchandise was profited, and worked with stock team to enhance the backroom process and organization. Performed heavy cash handling during holiday season. Assisted with mediation and reconciliation functions on a daily basis with both customer situations, and associate issues to ensure smooth business operation and repeating clientele. Hired top-talent to create, and ensure strong sales growth through coaching and developing. Executed Division of Responsibility within Operations by managing and reinforcing policies and procedures, coach to reduction of shrink and its importance; and the safety of our staff.
Sales Accomplishments:
~ Exceeded hiring goals for the Month of October 2008 gaining 13 additional hires of a staff of 24.
~ #1 Co-Manager Segment Accountability in the District for fall of 2007 with a 5.4% build of positive likes in volume for the previous year's numbers, a proven ability to drive top sales results through positive reinforcement, strong supervisory and communication skills.
~maintained a selling focus within the sales team, while playing a key role in coaching and developing all front/back of house operations during all phases and transitions of the company from 2004-2008. Increased customer service skill level within the sales team by providing on-going sales education, goal awareness, and skill set to deliver consistency and quality for our in-store customer experience.
~Proven knowledge and Credible Team Building skills with coaching and development for under developed stores; overseen other establishments in our District for absentee managers in Stockton, CA and Fresno, CA locations.
~Reduction of Shrink percentage within the store both internal and external by building brand loyalty and maintaining store policies and procedures.
~Provided all customers with personal shopping experiences while enhancing the selling approach by offering styling capabilities, and product knowledge. Processed merchandise to ensure product was floor-ready, sized, tagged and available. Maintained a quick and efficient cash wrap experience with all customers by delivering a strong last impression. Assisted with visual merchandising and Floor set-ups.
~Top Zone Seller 2003, 2004, and 2005 in the District as a Brand Sales Representative delivering great customer experiences, and providing lasting impressions that built rapport and loyalty with all customers.
~steady increase in sales goals in all categories of Denim Sales in the Month of August 04’ & 05” as a Denim/Fashion Expert while providing in depth product knowledge to educate the consumer on the quality and durability of the Brand. Received great incentives and recognition awards for my contribution.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy