Reliable, detail-oriented professional with over 18 years experience in customer service.
Cash handling accuracy
Proficient in MS Office
04/2015 to 10/2015
Farmer's Market vendorself-employed － Clayton, NCGrew produce. Set-up, opened and closed market booth. Handled cash transactions.
04/2015 to 10/2016
helperWendell Antiques and More － Wendell, NCOpened and closed the store, which included counting cash drawers. Assisted customers as needed. Used cash register and mobile electronic credit card processor. Helped customers select products that best fit their personal needs.
06/2002 to Current
Environmental SpecialistNorth Carolina Department of Agriculture and Consumer Services, Division of Soil and Water Conserv. － Raleigh, NCProvide customer service to a minimum of 26 counties in NC regarding the NC Cost Share Programs (agriculture and residential). Answer phone and email questions regarding program requirements. Process contracts and payments for farmers receiving cost share. Conduct program reviews in counties to ensure staff are adhering to the rules and policies of the cost share programs. Chair 2 workgroups for advising management on program policies and practices.
01/2000 to 06/2002
Office AssistantNorth Carolina Department of Environment and Natural Resources － Raleigh, NCAnswered phone calls and emails to assist customers. Entered data into several different databases and provided quality assurance. Opened and sorted mail to employees.
Education and Training
Wildlife ManagementFrostburg State University － Frostburg, MD, USACompleted 54 semester hours of graduate coursework in the Master's of Science in Wildlife Management degree program during the 1992-93 year. Conducted research on my own for my thesis. Worked as a teaching assistant for 4 semesters for introductory biology courses for undergraduates. Coursework mainly in biology and computer courses.
Bachelor of Science: Wildlife ResourcesWest Virginia University － Morgantown, WV, USAGraduated Magna Cum laude in the Bachelor of Science in Wildlife Resources degree program. Coursework mainly consisted of biology, wildlife, forestry and management courses.
Volunteer, Carolina Farm Stewardship Association - Farm Tours - registered visitors, answered questions and directed visitors to farm leaders for tours, collected and managed cash receipts.