Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

A highly motivated self-starter and team player that is able to adapt to changing environments. Strengths include comprehensive technical training and experiences, exceptional problem solving skills and extensive experiences with the development of operational goals and objectives.

  • Certified Family Development Specialist
  • Crisis Prevention and Intervention Trainer from 1998 to 2019
  • Community outreach
  • Assistance program knowledge
  • Research and facts collecting
  • Effective customer communication
  • Developing and implementing new programs
  • Well-trained in Microsoft Office, Childplus and various data software
  • Act 33, 34 and FBI clearances
  • First Aid/CPR
Family Services Manager, 10/1998 to Current
The Y Of Central MarylandTowson, MD,
  • Assist in the preparation or development and administration of the Agency Early Childhood policies and procedures
  • Responsible for Public Relations/Marketing of programs
  • Performs all activities necessary to complete the social services and parent involvement objectives stated in the Head Start Performance Standards and Pennsylvania Pre-K Counts requirements.
  • Supervises and evaluates all staff of the Family Services component.
  • Provides on‑site supervision of program as related to Family Services.
  • Develops perpetual recruitment and enrollment process, eligibility; supervises the execution of this system.
  • Develops and oversees annual priorities for enrollment with Screening Committee.
  • Reviews all program applications for eligibility requirements and accuracy.
  • Supervises and reviews the development of Family Services activities and referrals.
  • Develops and coordinates the completion of the family assessment to determine service needs.
  • Provides direct social service counseling to families.
  • Makes home visits and referrals when requested by staff.
  • Advocates for the poor to meet the needs of children and families through existing agencies and in developing new community resources.
  • Contributes to the development of family services/parent engagement (including Policy Council) related training, the written training plan and the implementation of that plan.
  • Enables each member of staff to receive professional development opportunities by implementing workshops, seminars and regular training.
  • Coordinates collection of data to compile various reports and submits reports as required (PIR, CSBG, COPOS, etc.)
  • Participates annually in developing, reviewing and revising of the Early Childhood Written Policies and Procedures and annual self-assessment.
  • Presents talks at community groups to promote organizational mission and programs. Schedules and participates in community events/public networking.
  • Works closely with the parent Policy Council (Board) in accordance with applicable regulations
  • Complies with Data Management Plan
  • Devises transportation routes for the program rooms
  • Discuss eligibility requirements for different services to help families gather required information and documentation.
  • Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Analyzed data from surveys, referrals and follow-up services
Therapeutic Support Staff , 04/1996 to 12/1998
Indiana Guidance CenterCity, STATE,
  • Implemented specific interventions in line with the treatment plan to assist the child in developing age-appropriate daily living skills and social and cultural interventions
  • Supported parents in their efforts to provide direct supervision of their child
  • Modeled and assisted the parents in providing therapeutic structure and limits for the child
  • Assisted with identifying behavioral goals and implementing interventions.
  • Helped eliminate inappropriate behaviors and manage triggering events by creating alternative activities to redirect challenging behaviors.
  • Provided individualized, supervised recreational and cultural opportunties
  • Documented client behaviors and functional levels for treatment team members.
  • Weekly meetings with the Behavioral Specialist to review client's progress
  • Attended training sessions as required
Victim Rights Coordinator, Juvenile Court, 01/1997 to 09/1998
Victim Services, Inc.City, STATE,
  • Assisted in the set up of the Victim's Rights program
  • Maintained communication with law enforcement and other judicial entities in reference to victim's information
  • Reviewed list of new defendant's files and collected necessary data on victims and crimes
  • Researched to secure absent information on victims and code and file information
  • Developed appropriate packets on services to be sent to victims
  • Devised and coordinated with Juvenile Probation necessary systems of control to afford quality services to victims
  • Worked closely with other social service agencies to make referrals for victims
  • Typed and maintained project related correspondence and victim impact statements
  • Prepared restitution letters and investigate claims
  • Coordinated hearing, home visits and release notifications
  • Investigated other programs available for victims
  • Assisted with funding reports and special projects as needed
  • Provided necessary court orientation and counseling
  • Maintained statistical information necessary for agency reports
Senior Loan Review Secreatary, 10/1990 to 10/1995
S&T BankCity, STATE,
  • Prepared and tracked various departmental reports to reflect functional and management's activities
  • Established and maintained departmental procedures and filing systems
  • Assisted with organization's functional activities
  • Prepared and assisted with Loan Documentation
  • Sorted and distributed departmental mail
  • Meet customers and other visitors
  • Screened phone calls for department
  • Typed and proofread departmental reports
Education and Training
Legal Secretarial Degree: , Expected in 06/1990
Greater Johnstown Area Vocational-Technical School - Johnstown, Pennsylvania,
Associate of Arts: Criminology, Expected in 12/1994
Indiana University Of Pennsylvania - Indiana, PA

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School Attended

  • Greater Johnstown Area Vocational-Technical School
  • Indiana University Of Pennsylvania

Job Titles Held:

  • Family Services Manager
  • Therapeutic Support Staff
  • Victim Rights Coordinator, Juvenile Court
  • Senior Loan Review Secreatary


  • Legal Secretarial Degree
  • Associate of Arts

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