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Family Coach Resume Example

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FAMILY COACH
Summary

Compassionate human service professional with 5 years of experience in nonprofit settings. Coordinating resources to support participants through child welfare and self sufficiency processes. Empathetic and caring with excellent relationship-building skills.

Skills
  • Client relationship management
  • Communications
  • MS Office
  • DHS Applications
  • Process improvement
  • Customer service
  • Operational improvement
  • Project organization
  • Team building
  • Relationship development
  • Organization
  • Planning and coordination
  • Problem resolution
  • Case planning
  • Cross-functional collaboration
  • Emotional awareness
  • Evaluation and assessment
  • Customer advocacy
  • Home visits
  • Community referrals
  • Culturally-sensitive
  • Documentation and reporting
  • Conducting interviews
Experience
Family Coach - Department of Human Services (Portland, OR)October 2018 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members and community partners to deliver services, develop solutions and meet deadlines.
  • Coordinated support services and optimized communication between customers, DHS, and community partners.
  • Reviewed case plans against individual goals and policy standards.
  • Documented plans, attendance, and participation on an ongoing basis.
  • Coordinated between various entities to manage cases.
  • Reviewed and recorded progress of case plans.
  • Coordinated resources from diverse providers for customer needs.
  • Called applicants to set up appointments and explain benefits processes.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Reviewed criteria for different programs to determine eligibility for various applicants.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Analyzed information from intakes, immigration documentation, and applications, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Explained eligibility details and options to customers with kindness and respect.
  • Processed benefits applications, which included documents for food benefits, refugee cash assistance, ERDC, and TANF.
  • Collaborated with others to discuss new opportunities for refugees.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Utilized DHR, Tracs, Outlook, Excel, and Adobe Pro to compile data gathered from various sources.
Benefit Eligibility Worker - Department of Human Services (Portland, OR)July 2017 - October 2018
  • Ensured data integrity and confidentiality by observing strict regulations and procedures.
  • Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
  • Communicated effectively via email, phone and face-to-face with customers to resolve issues pertaining to benefits case.
  • Provided assistance to customers by explaining benefits information.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new training opportunities.
  • Worked closely with team members to deliver job requirements, develop solutions and meet expectations.
  • Processed benefits applications, which included documents for food benefits and TANF.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Called applicants to set up appointments and explain benefits processes.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Learned computer programs such as DHR, Tracs, CAPI, and Excel to support customer cases.
Office Specialist 2 - Department of Human Services, Child Welfare (Oregon City, OR)February 2016 - July 2017
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Guided team members to minimize delays and maintain high-quality daily production.
  • Documented daily office activities in report logs for case management review, smoothly implementing suggested operational changes to eliminate process gaps.
  • Supported internal team members with technical knowledge, operational support.
  • Produced professional and error-free letters, presentations and spreadsheets for court hearings.
  • Supported clerical needs of the office including taking messages, scanning documents and routing business correspondence.
  • Efficiently managed incoming and outgoing correspondence to support smooth daily operations.
  • Input accurate account data to efficiently update legal database and maintain detailed records.
  • Collaborated closely with court system to effectively smooth and improve office operations.
Social Service Assistant - Department of Human Services (Clackamas, OR)September 2014 - February 2016
  • Interviewed clients to assess situations, capabilities and problems.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Managed parent support visitations, addressing topics such as positive discipline and parenting styles.
  • Coordinated activities involving birth parents in conjunction with in-home support with case workers.
  • Entered client data in centralized database ORKIDS, and maintained up-to-date case records for all clients.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Conferred with clients to discuss options and goals for various services.
  • Built trust and rapport with clients and foster children by remaining calm and compassionate in variety of situations.
  • Coordinated between various entities to manage cases.
  • Advocated for victims during difficult situations by handling various tasks, including relaying case worker decisions.
  • Identified appropriate community resources and provided referrals for services.
  • Provided transportation to foster children to and from visitations with their birth family.
Education and Training
Associate of Applied Science in Human Services 2016Clackamas Community College, Oregon City, OR
Family Development Certificate 2015Clackamas Community College, Oregon City, OR

One year certificate program focused on family and child development.

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Resume Overview

Companies Worked For:

  • Department of Human Services
  • Department of Human Services, Child Welfare

School Attended

  • Clackamas Community College

Job Titles Held:

  • Family Coach
  • Benefit Eligibility Worker
  • Office Specialist 2
  • Social Service Assistant

Degrees

  • Associate of Applied Science in Human Services
    Family Development Certificate

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