Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Union President maintains union business to foster employer and union member relations. Well-versed in union functions and impact of union activities on management and union members. Remains vigilant of union member job responsibilities to promote positive workplace and safe environment for union workers to thrive. Versatile business leader bringing 7 years of experience as accomplished union president. Strategic problem solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in CWA. Strategic-thinking President experienced in supporting corporate initiatives and promoting brand by attending trade shows and client meetings. Offers engaging and pleasant personality with expertise improving customer relationships. Dynamic business builder with astute negotiation skills. Hardworking Cable Technician proficient in performing connections, disconnections and alterations to customer systems. Effective at working with little supervision to perform efficient and high-quality work. Desiring to apply 24 years' experience to take on a fast-paced position with ATT. Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems and training users. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles. Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Profit and Loss Management
  • Board Oversight
  • Operational Analysis
  • Relationship and Team Building
  • Business Development
  • Change and Growth Management
  • Annual Planning
  • Investor Relations
  • Regulatory Compliance
  • Complex Problem Solving
  • Integrity and Transparency
  • Strategic Planning and Execution
  • Financial Management
  • Budget Planning
  • Policy Development
  • Employee Motivation and Performance
  • Organizational Development
  • Effective Communicator and Public Speaker
  • Leadership and People Development
  • Executive Leadership
  • Judgement and Decision Making
  • Succession Planning
  • Resource Utilization
  • Human Resources Oversight
  • Innovative and Visionary
  • Process Improvement
  • Service Delivery Oversight
  • Raising Capital
  • Expectation Management
  • Analytical and Critical Thinker
  • Balanced Work Ethic
  • Mergers and Acquisitions
  • Thrive Under Pressure
  • Adaptable and Flexible
  • Management Team Leadership
  • Intuit QuickBooks
  • Systems Thinker
  • Goal Setting
  • Departmental Coordination
  • Corporate Strategy and Development
  • MIssion and Vision
  • Articulate Communication
  • Program Administration
  • Solution Innovation
  • Approachable and Outgoing
  • Media Relations
  • People and Culture
  • Cabling layouts
  • Device configuration
  • Customer education
  • Customer relations understanding
  • Equipment repairs
  • Troubleshooting skills
  • Educating customers
  • Safety practices
  • System Repair
  • Documenting activities
  • Configuring equipment
  • Device Installation
  • Troubleshooting systems
  • Good telephone etiquette
  • Basic math
  • Supervision
  • Reading comprehension
  • Customer service
  • MS Office
  • Clerical
  • Analytical skills
  • Adaptability
  • Excellent work ethic
  • Good listening skills
  • Conflict resolution
  • Ability to troubleshoot
  • Experience operating machines
  • Mechanical skills
  • Equipment maintenance proficiency
  • Diagnostics and troubleshooting
  • Safety and compliance
  • First Aid/CPR
  • Organization and Time management
  • Compassion
  • Collaboration
  • Customer Relations
  • System repairs
  • Understanding of engineering
  • Blueprints and schematics
Work History
01/2000 to Current
Facility Technician Clean Harbors Wayne, PA,
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
  • Repaired copper and fiber equipment to keep production moving at optimal efficiency.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
  • Provided training on use, troubleshooting and calibration of equipment.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Coordinated installation of new users and relocations of existing users.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Set up networks and computers for business and residential customers.
  • Researched and recommended network and data communications hardware and software.
07/1997 to 01/2000
Services Technician At & T Doyline, LA,
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Demonstrated increased knowledge of company products and equipment.
01/2015 to Current
Union President Benchmark Hospitality Houston, TX,
  • Presided over union meetings and promoted agendas with transparent information for union workers.
  • Cultivated strong and transparent relationship with workplace to promote open communication about problematic issues against stated milestones and goals.
  • Collaborated with union members to build diverse and inclusive board of representatives highly engaged and willing to negotiate to improve workplace.
  • Inspired and directed union officials to promote continued development and management of organization and establish decision-making processes to enable union to achieve long- and short-term goals and objectives.
01/2010 to Current
Union Steward Cwa City, STATE,
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Negotiated collective bargaining agreements.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Carried out day-day-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
Expected in
No Degree: Business
Trevecca Nazarene University - Nashville, TN
Expected in
No Degree: Business Management
Armstrong State University - Savannah, GA
Expected in
High School Diploma:
Richmond Hill High School - Richmond Hill, GA

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School Attended

  • Trevecca Nazarene University
  • Armstrong State University
  • Richmond Hill High School

Job Titles Held:

  • Facility Technician
  • Services Technician
  • Union President
  • Union Steward


  • No Degree
  • No Degree
  • High School Diploma

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