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facility services coordinator resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Program Follow-Up and Assessment
  • Status Meetings
  • Repair Requirements Determination
  • Decision Making
  • Visual Inspection
  • Tools and Equipment Maintenance
  • Personnel Skill Assessments
  • Safety Compliance
  • Supply Requisition
Experience
02/2003 to 04/2012
Facility Services Coordinator Lacosta Akron, OH,
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Obtained paperwork from the field and distributed to appropriate departments for processing.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Liaised between client and technician to keep parties fully informed.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.
  • Coordinated and led technical scope development sessions to validate business and requirements.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill gaps.
  • Drove logistics between multiple departments to fulfill contract service-level-agreements.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.
  • Created work crew schedules and delegated assignments.
  • Established and enforced clear safety policies to protect workers from injury.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Delegated work to staff, setting priorities and goals.
  • Worked with technicians to complete paperwork within designated time.
  • Toggled between multiple systems and databases to look up information and update records.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Reported project progress, site problems and labor status to supervisors.
  • Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
  • Kept records of parts and equipment used in projects to update inventory.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided timely feedback to management on service failures and customer concerns.
  • Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Provided labor resources to support engineers and technicians for large and small projects.
  • Obtained purchase order information to invoice work orders.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Prepared and planned worksites to help jobs run smoothly.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
05/1998 to 02/2003
Facility Services Technician Gardaworld Mission Viejo, CA,
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Developed preventive maintenance procedures and schedules.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Logged services performed in service ticket system.
  • Examined previously completed work for accuracy.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Installed new components or replaced defective parts to restore functionality.
  • Kept records of parts and equipment used in projects to update inventory.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Conducted service appointments to diagnose and fix problems.
  • Completed scheduled appointments on time to drive quality service.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Set up and operated mechanical and manual tools and equipment.
01/1997 to 05/1998
Janitorial Supervisor Nana Management Services City, STATE,
  • Reported damage or theft of hotel property to management.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Managed team of employees, daily progress reports and overall project planning.
  • Managed team supplies to maintain budgets and meet work demands.
  • Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
  • Checked quality of work regularly through inspections and official assessments.
  • Swept and damp-mopped private stairways and hallways.
  • Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Trained staff to follow team standards and use efficient techniques.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Collaborated with multiple departments to maximize workflow and efficiency.
06/1991 to 11/1996
Rover Nana Management Services City, STATE,
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Reported project progress, site problems and labor status to supervisors.
Education and Training
Expected in 05/1988 to to
High School Diploma:
Kiana High School - Kiana, AK,
GPA:

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Resume Overview

School Attended

  • Kiana High School

Job Titles Held:

  • Facility Services Coordinator
  • Facility Services Technician
  • Janitorial Supervisor
  • Rover

Degrees

  • High School Diploma

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