LiveCareer-Resume

facility center associate resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level or higher opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Business writing
  • Executive presentation development
  • Meeting planning
  • Report writing
  • Strong problem solver
  • Professional and mature
  • Excel spreadsheets
  • Collaboration
  • MS Office
  • Organization
  • Work ethic
  • Decision-making
Experience
08/2020 to Current
Facility Center Associate Sportsman's Warehouse Avondale, AZ,
  • Maintained positive working relationship with fellow staff and management.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
07/2010 to 06/2015
Assistant Store Manager Cumberland Farms Westfield, MA,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
04/2008 to 06/2010
Exec. Assistant Store Manager Walgreens City, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Built proactive and productive relationships with business agents to maintain operational efficiency.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
02/1998 to 04/2008
Store Manager Rite Aid City, STATE,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Oversaw all store operations while generating $250,000 in monthly sales.
  • Implemented succession planning by training and developing 26 associates into leadership positions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Boosted sales by 42% by cultivating customer rapport and delivering superior customer service.
Education and Training
Expected in
Associate of Arts: Business Management
Blue Mountain Community College - Pendleton, OR
GPA:
Accomplishments
  • Promoted to Learning Ambassador with Amazon in first 3 months due to quick understanding of processes in facility and strong work ethic that achieved the ability to train new associates and retrain associates from other departments.
  • Promoted to Problem Solver with Amazon due to knowledge and understanding of processes. Working with a team of fellow problem solvers to track customer shipments to be sent out on time. Also maintaining a consistent level of managing damages, return to stock and tracking of items for customer orders.
  • Became a Store Manager with Rite Aid in first 4 years of employment.

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Resume Overview

School Attended

  • Blue Mountain Community College

Job Titles Held:

  • Facility Center Associate
  • Assistant Store Manager
  • Exec. Assistant Store Manager
  • Store Manager

Degrees

  • Associate of Arts

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