eyewear consultant resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Dedicated customer service to maintain customer satisfaction and contribute to company success. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Product Knowledge
Customer Service
Returns and Exchanges
Loss Prevention
Sales and Promotions
Payment Processing
Merchandise Receiving and Handling
Excellent Written and Verbal Communication
Accounts Payable
Inventory Assessment
Bill Payment
QuickBooks
Accounts Receivable
Spanish Translation
Experience
Eyewear Consultant, 01/2022 to Current Myeyedr – Racine, WI,
Collecting copays, deductibles and balances from patients
Processing payments against patient accounts
Processing medical records, FMLA forms, and medical letters
Very Proactive
Strong multi-tasking, planning, organization and execution skills and the ability to work independently as well as lead a team within the department
Handled all phone calls and routed calls to appropriate locations
Welcomed coworkers and visitors and directed to appropriate departments
Sales
Handled plans such as HMO, PPO
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
Organized store by returning merchandise to proper areas and restocked displays.
Educated customers on product and service offerings.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Applied knowledge of frames, lens designs and materials to assist patients in selection of eyewear.
Assistant Manager, 01/2020 to 02/2022 Eegee's – Casa Grande, AZ,
Working with the insurance billing
Check in and check out patients
Verified insurance coverage
Schedule appointments
Collecting copays, deductibles and balances from patients
Processing payments against patient accounts
Processing medical records, FMLA forms, and medical letters
Very Proactive
Strong multi-tasking, planning, organization and execution skills and the ability to work independently as well as lead a team within the department
Handled all phone calls and routed calls to appropriate locations
Received and distributed mail and documents
Welcomed coworkers and visitors and directed to appropriate departments
Reviewed and updated information in front desk computer system
Managed appointments using Eyecloud.
Resolved customer and guest complaints
Sales
Ordering supplies
Working with all types of insurances.
Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
General Manager, 01/2019 to 02/2020 Town Sports International Holdings Inc – Garnerville, NY,
Help to manage the store
Do inventory
Taking care of the customers
Handling customers' complaints
Keeping the store organized.
Oversaw corporate communications to streamline data and information sharing initiatives.
Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Facilitated monthly workshops to share best practices to optimize productivity.
Resolved vendor and employee inquiries about invoices and purchases quickly through research.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Reviewed vendor invoices and expense reports, identifying discrepancies.
General Cashier, 07/2015 to 02/2020 Borgata Casinos – , ,
Talk with customers
Help the customers to know what is on the menu
Serve the food
Help the disabled.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures and customer services.
Helped with purchases, locating items and signing up for rewards programs.
Worked closely with front-end staff to assist customers.
Received payments for products and issued receipts.
Education and Training
Bachelor of Science: Accounting, Expected in 06/2022 to Baruch College of The City University of New York - New York, NY GPA:
High School Diploma: , Expected in 06/2018 to Liberty High School Academy For Newcomers - , New York GPA:
Accomplishments
Honor Roll in Global
Speak fluent Spanish
Work with Google Drive
Work with Publication
National Honor Society
Very fast with the computer
Flexibility to adapt to changing environments and different learning styles
Proficiency with various Microsoft Windows products and Medical systems
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