eyewear consultant resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Compassionate, experienced, and goal-oriented optician with a track record of consistently meet and exceeding goals related to sales, management, training, and most importantly, customer service. Skilled in great communication among co-workers and patients, I bring a positive outlook to any situation. My love for people, my community, and for optics fuel my passion to help each patient see their best, have the look they want, the fit they deserve, and more importantly, have the ability to walk away with knowledge that I am an honest and dependable optician that they can continue to see year after year. My belief in the ability to achieve success is based primarily on the relationships we build with one another, by taking accountability, and by humbling ourselves to become better people. All of this spills into my professional career and work ethic, helping me and my team to exemplify excellence.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/2020 to Current Eyewear Consultant Myeyedr | Elm Grove, WI,
  • Handled all delegated tasks, including selling, ordering, dispensing and repairing glasses.
  • Learned contact lens basics and selling tactics to support office needs.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Provided important information to patients about current insurance benefits. Including pricing, benefits of add-ons, explaining lens designs, and the benefits of having multiple pairs of glasses.
  • Maintained frame boards and proper inventory.
06/2015 to Current Lead Optician/ Insurance Coordinator Nestle International | New Haven, CT,
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Managed client frame selection processes and walked through lens options.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Repaired and adjusted frames to meet customer needs.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Work together with doctors and frame vendors to purchase stylish and appropriate frames for the office clientele.
  • Maintain all frame inventory.
  • Post insurance checks into Crystal for VSP, Eyemed, Superior Vision, and Davis Vision. Make sure the amounts are the correct contracted rates, and that all claims included proper information.
  • Call insurance companies on all unpaid or improperly paid claims, and correct such things, including filing all paper claims if necessary.
  • Help with the interview process per doctor's request of all optical staff.
  • Train opticians accordingly, aligning with doctor demands, etc.
07/2001 to 05/2015 Retail Sales Supervisor LensCrafters | City, STATE,
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Guided and supported 10 staff members to consistently achieve team and personal goals.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Achieved sales goals and business objectives by motivating staff.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Cultivated lucrative relationships with clients through active engagement and issue resolution.
  • Hired, trained, supervised and motivated team of 10 retail professionals to provide knowledgeable and fast service to every guest.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Sell, order, dispense, and repair glasses.
Education and Training
Expected in 2000 Associate of Arts | Psychology Butler County Community College, El Dorado, KS GPA:

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Resume Overview

School Attended

  • Butler County Community College

Job Titles Held:

  • Eyewear Consultant
  • Lead Optician/ Insurance Coordinator
  • Retail Sales Supervisor


  • Associate of Arts

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