Well-trained and accomplished Eye Care Supervisor offering vast experience in ophthalmic and optometric operations, excellent interpersonal communication skills and the organizational savvy to runa multi-specialty, multi facility eye care practice smoothly.
Skills
Accomplished leader
Strategic planning capability
Extremely knowledgeable in all aspects of the eye care field
Exceptional patient care skills
Motivator
Accountable and holds others accountable
Quality improvement competency​
Analytical thinker
Education
Madison Area Technical CollegeMadison, WIExpected in 1985 – –Associate of Applied Science:Optometric Technician - GPA:
University of Wisconsin - MadisonMadison, WIExpected in 1980-1983 – –Attended classes:General Studies - GPA:
Work History
Yale University - Eye Care Supervisor New Haven, CT, 11/2012 - Current
Supervise 55+ members of the care delivery team in eye care, including but not limited to performing annual performance reviews, monitoring daily staffing levels for 14 ophthalmologists and 14 optometrists, promoting development of staffing skill levels including organizing the first annual continuing ed meeting for staff, hiring, coaching, disciplining and dismissing staff when warranted, training and monitoring job functions, mentoring the lead team, holding staff accountable for providing excellent patient care, and monitoring and providing feedback to staff to ensure consistent application of HeathPartners policies and procedures.
Acts as an effective, consistent role model of service excellence, through courtesy, compassion, and responsiveness to patients needs, whether in person, on the phone or through the HCSS system.
Works in collaboration with other clinic supervisors, providers, care delivery team members and front line staff to design, implement and evaluate care delivery initiatives and care model processes.
Works with a variety of instrumentation vendors on repairs, updates, new equipment purchases and staff training on new devices.
Acts as a responsible steward of resources including time, materials and supplies for not only the care delivery side but the plan side as well.
HealthPartners - Certified Ophthalmic Technician City, STATE, 03/2012 - 11/2012Performed all necessary testing on ophthalmic patients including various imaging tests, triaged patient phone calls, refilled patients prescriptions, assisted the physician throughout the clinic day.
Minnesota Eye Consultants - Certified Ophthalmic Tech, Certified Professional Coder and Tech Supervisor City, STATE, 05/2003 - 03/2012Supervised and managed approximately 25 care delivery staff for a fast paced, high surgical volume cataract and refractive practice.Performed coding and documentation audits and trained staff on coding guidelines.Performed all necessary testing needed for patients in a high volume practice. Assisted in refractive laser surgery, calibrated and assisted on both the excimer and the Femtosecond laser.
Edina Eye Physicians - Clinic Operations Manager and Certified Ophthalmic Technician City, STATE, 11/1990 - 05/2003Managed all the clinical functions of a 6 provider ophthalmic private practice including but not limited to supervising front desk and clinical staff, templating of schedules, purchasing of instrumentation and budget analysis.Performed all necessary testing for patients for 6 ophthalmologists. Assisted in cataract, eyelid, and glaucoma surgeries in the operating room.
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School Attended
Madison Area Technical College
University of Wisconsin - Madison
Job Titles Held:
Eye Care Supervisor
Certified Ophthalmic Technician
Certified Ophthalmic Tech, Certified Professional Coder and Tech Supervisor
Clinic Operations Manager and Certified Ophthalmic Technician
