Well-trained and accomplished Eye Care Supervisor offering vast experience in ophthalmic and optometric operations, excellent interpersonal communication skills and the organizational savvy to runa multi-specialty, multi facility eye care practice smoothly.
Strategic planning capability
Extremely knowledgeable in all aspects of the eye care field
Exceptional patient care skills
Accountable and holds others accountable
Quality improvement competency?
11/2012 to Current
Eye Care SupervisorHealthPartners – Bloomington, MN
Supervise 55+ members of the care delivery team in eye care, including but not limited to performing annual performance reviews, monitoring daily staffing levels for 14 ophthalmologists and 14 optometrists, promoting development of staffing skill levels including organizing the first annual continuing ed meeting for staff, hiring, coaching, disciplining and dismissing staff when warranted, training and monitoring job functions, mentoring the lead team, holding staff accountable for providing excellent patient care, and monitoring and providing feedback to staff to ensure consistent application of HeathPartners policies and procedures.
Acts as an effective, consistent role model of service excellence, through courtesy, compassion, and responsiveness to patients needs, whether in person, on the phone or through the HCSS system.
Works in collaboration with other clinic supervisors, providers, care delivery team members and front line staff to design, implement and evaluate care delivery initiatives and care model processes.
Works with a variety of instrumentation vendors on repairs, updates, new equipment purchases and staff training on new devices.
Acts as a responsible steward of resources including time, materials and supplies for not only the care delivery side but the plan side as well.
Certified Ophthalmic TechnicianHealthPartners – St. Paul, MN Performed all necessary testing on ophthalmic patients including various imaging tests, triaged patient phone calls, refilled patients prescriptions, assisted the physician throughout the clinic day.
05/2003 to 03/2012
Certified Ophthalmic Tech, Certified Professional Coder and Tech SupervisorMinnesota Eye Consultants – Bloomington, MN Supervised and managed approximately 25 care delivery staff for a fast paced, high surgical volume cataract and refractive practice.Performed coding and documentation audits and trained staff on coding guidelines.Performed all necessary testing needed for patients in a high volume practice. Assisted in refractive laser surgery, calibrated and assisted on both the excimer and the Femtosecond laser.
11/1990 to 05/2003
Clinic Operations Manager and Certified Ophthalmic TechnicianEdina Eye Physicians – Edina, MN Managed all the clinical functions of a 6 provider ophthalmic private practice including but not limited to supervising front desk and clinical staff, templating of schedules, purchasing of instrumentation and budget analysis.Performed all necessary testing for patients for 6 ophthalmologists. Assisted in cataract, eyelid, and glaucoma surgeries in the operating room.
Associate of Applied Science: Optometric Technician Madison Area Technical College - Madison, WI
Attended classes: General Studies University of Wisconsin - Madison - Madison, WI