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Exits Director Resume Example

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EXITS DIRECTOR
Summary

Highly enthusiastic and results-oriented business professional with over 5 years of management experience. Looking to further career with an organization focused on maximizing potential in a diverse team setting.

Core Qualifications
  • Policy process review and improvement
  • Clear public speaking skills
  • Excellent reading comprehension and active listening skills
  • Experience working in diverse and cross-functional settings
  • Team development and management
  • Positive atmosphere promotion
Education
2014 Western International University － Tempe, AZ, United States Bachelor of Science Business
  • Minor in Informatics
  • 3.573 Cum GPA
  • Coursework Includes: Network Security, Computer Programming (JAVA), Marketing, Human Resources, Business Accounting, Management and Administration
Professional Experience
Exits Director, 06/2013 － 05/2014 Delta Career Education Corporation － Tempe, AZ
  • Managed the reconciliation of student records and financial transactions regarding all students either withdrawing or graduating from an existing program of study
  • Prepared daily, weekly, and monthly reports for senior leaders to ensure critical information referencing team performance is conveyed a timely basis
  • Monitored staff through performance reviews, career development, and job-related training to ensure optimal performance in all areas of operation
  • Recognized both individual and team strengths and weaknesses as a means to identify training opportunities and assign special assignments
Daily Operations Supervisor, 09/2009 － 05/2013 Xerox Business Services, Inc. － Tempe, AZ
  • Suggested, created, and implemented process improvements which helped employees to increase and maintain both quality and production expectations
  • Supervised daily activities for a team of over 75 Certification, Disbursement, and Refund Officers in an effort to mitigate compliance risks associated with each job function
  • Reviewed weekly and monthly quality and production reports to evaluate overall team effectiveness and efficiency as well as facilitate individual and team development
  • Created paperless processes for multiple clients designed to streamline and automate the collection, tracking, and storing of documentation
Refund Learning and Development Specialist, 07/2008 － 09/2009 Xerox (Cont.) － Tempe, AZ
  • Developed, administered, and corrected procedures to ensure business activities were in accordance with Federal Financial Aid regulations
  • Coordinated learning sessions with employees not meeting quality and production expectations as a means to promote improvement
  • Established rules for behavior and procedures for new trainees
Refund Officer , 02/2007 － 07/2008 Xerox (Cont.) － Tempe, AZ
  • Maintained an overall accuracy score of 95% or higher for over 12 consecutive months while processing Return to Title IV refund Calculations
  • Maintained detailed records to ensure clear details are available for review during internal and Department of Education audits
  • Successfully created and processed weekly client work lists in order to maintain within Department of Education refund compliance
Customer Service Representative, 11/2005 － 02/2007 Xerox (Cont.) － Tempe, AZ
  • Spoke with students concerning financial aid information and provided online assistance
  • Managed client's general voicemail, email, and efax service to sustain a 48-hour response Service Level Agreement
  • Coordinated and assisted students with the collection of financial aid documents submitted through fax, mail, and online preparation
Team Lead/Senior Collections Account Representative, 09/2001 － 11/2005 Allied Interstate Incorporated － Chandler, AZ
  • Supported over 20 employees as a team lead trained on collection of past-due closed retail store credit cards as well as corporate and consumer cell phone accounts
  • Applied and followed FDCPA laws and guidelines on collection calls with customers arranging for either payment in full or negotiating settlement on outstanding accounts balances
  • Advised customers during inbound calls on issues ranging from dispute resolution, account balances, and restoration services
Achievements
  • Material Development - Created materials which introduced new concepts to trainees in an effort to ensure total comprehension of job responsibilities.
  • Process Improvement - Developed new processes, policies, and procedures which resulted in clear objectives for all business operations and employee expectations.
  • Technology Integration - Increased production and streamlined workflow processes through the development, introduction, and implementation of more relevant computer programs.
  • Team Building and Leadership - Created collaborative teaming experiences by planning and conducting activities which balanced work production and team engagement.
Skills

Operation management, Record retention and documentation, Workflow processing and management, Microsoft Office: Word, Excel, PowerPoint, Access, Outlook. Type 40-45 wpm and use 10-key.

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Resume Overview

Companies Worked For:

  • Delta Career Education Corporation
  • Xerox Business Services, Inc.
  • Xerox (Cont.)
  • Allied Interstate Incorporated

School Attended

  • Western International University

Job Titles Held:

  • Exits Director
  • Daily Operations Supervisor
  • Refund Learning and Development Specialist
  • Refund Officer
  • Customer Service Representative
  • Team Lead/Senior Collections Account Representative

Degrees

  • Bachelor of Science Business

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