Exits Director Resume Example Delta Career Education Corporation

EXITS DIRECTOR

Summary

Highly enthusiastic and results-oriented business professional with over 5 years of management experience. Looking to further career with an organization focused on maximizing potential in a diverse team setting.

Core Qualifications

Policy process review and improvement
Clear public speaking skills
Excellent reading comprehension and active listening skills

Experience working in diverse and cross-functional settings
Team development and management
Positive atmosphere promotion

Education

2014Western International University － Tempe, AZ, United StatesBachelor of ScienceBusiness

Minor in Informatics
3.573 Cum GPA
Coursework Includes: Network Security, Computer Programming (JAVA), Marketing, Human Resources, Business Accounting, Management and Administration

Professional Experience

Exits Director, 06/2013 － 05/2014Delta Career Education Corporation － Tempe, AZ

Managed the reconciliation of student records and financial transactions regarding all students either withdrawing or graduating from an existing program of study
Prepared daily, weekly, and monthly reports for senior leaders to ensure critical information referencing team performance is conveyed a timely basis
Monitored staff through performance reviews, career development, and job-related training to ensure optimal performance in all areas of operation
Recognized both individual and team strengths and weaknesses as a means to identify training opportunities and assign special assignments

Daily Operations Supervisor, 09/2009 － 05/2013Xerox Business Services, Inc. － Tempe, AZ

Suggested, created, and implemented process improvements which helped employees to increase and maintain both quality and production expectations
Supervised daily activities for a team of over 75 Certification, Disbursement, and Refund Officers in an effort to mitigate compliance risks associated with each job function
Reviewed weekly and monthly quality and production reports to evaluate overall team effectiveness and efficiency as well as facilitate individual and team development
Created paperless processes for multiple clients designed to streamline and automate the collection, tracking, and storing of documentation

Refund Learning and Development Specialist, 07/2008 － 09/2009Xerox (Cont.) － Tempe, AZ

Developed, administered, and corrected procedures to ensure business activities were in accordance with Federal Financial Aid regulations
Coordinated learning sessions with employees not meeting quality and production expectations as a means to promote improvement
Established rules for behavior and procedures for new trainees

Refund Officer , 02/2007 － 07/2008Xerox (Cont.) － Tempe, AZ

Maintained an overall accuracy score of 95% or higher for over 12 consecutive months while processing Return to Title IV refund Calculations
Maintained detailed records to ensure clear details are available for review during internal and Department of Education audits
Successfully created and processed weekly client work lists in order to maintain within Department of Education refund compliance

Customer Service Representative, 11/2005 － 02/2007Xerox (Cont.) － Tempe, AZ

Spoke with students concerning financial aid information and provided online assistance
Managed client's general voicemail, email, and efax service to sustain a 48-hour response Service Level Agreement
Coordinated and assisted students with the collection of financial aid documents submitted through fax, mail, and online preparation

Team Lead/Senior Collections Account Representative, 09/2001 － 11/2005Allied Interstate Incorporated － Chandler, AZ

Supported over 20 employees as a team lead trained on collection of past-due closed retail store credit cards as well as corporate and consumer cell phone accounts
Applied and followed FDCPA laws and guidelines on collection calls with customers arranging for either payment in full or negotiating settlement on outstanding accounts balances
Advised customers during inbound calls on issues ranging from dispute resolution, account balances, and restoration services

Achievements

Material Development - Created materials which introduced new concepts to trainees in an effort to ensure total comprehension of job responsibilities.
Process Improvement - Developed new processes, policies, and procedures which resulted in clear objectives for all business operations and employee expectations.
Technology Integration - Increased production and streamlined workflow processes through the development, introduction, and implementation of more relevant computer programs.
Team Building and Leadership - Created collaborative teaming experiences by planning and conducting activities which balanced work production and team engagement.

Skills

Operation management, Record retention and documentation, Workflow processing and management, Microsoft Office: Word, Excel, PowerPoint, Access, Outlook. Type 40-45 wpm and use 10-key.

Resume Overview

Companies Worked For:

Delta Career Education Corporation
Xerox Business Services, Inc.
Xerox (Cont.)
Allied Interstate Incorporated

School Attended

Western International University

Job Titles Held:

Exits Director
Daily Operations Supervisor
Refund Learning and Development Specialist
Refund Officer
Customer Service Representative
Team Lead/Senior Collections Account Representative

Degrees

Bachelor of Science Business

Exits Director Resume Example

Resume Score: 90%

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