Exits Director Resume Example
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EXITS DIRECTOR
Summary
Highly enthusiastic and results-oriented business professional with over 5 years of management experience. Looking to further career with an organization focused on maximizing potential in a diverse team setting.
Core Qualifications
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Education
2014Western International University － City, State, United StatesBachelor of ScienceBusiness
- Minor in Informatics
- 3.573 Cum GPA
- Coursework Includes: Network Security, Computer Programming (JAVA), Marketing, Human Resources, Business Accounting, Management and Administration
Professional Experience
Exits Director, 06/2013 － 05/2014Service Partners － Atlanta , GA
- Managed the reconciliation of student records and financial transactions regarding all students either withdrawing or graduating from an existing program of study
- Prepared daily, weekly, and monthly reports for senior leaders to ensure critical information referencing team performance is conveyed a timely basis
- Monitored staff through performance reviews, career development, and job-related training to ensure optimal performance in all areas of operation
- Recognized both individual and team strengths and weaknesses as a means to identify training opportunities and assign special assignments
Daily Operations Supervisor, 09/2009 － 05/2013Xerox Business Services, Inc. － City , STATE
- Suggested, created, and implemented process improvements which helped employees to increase and maintain both quality and production expectations
- Supervised daily activities for a team of over 75 Certification, Disbursement, and Refund Officers in an effort to mitigate compliance risks associated with each job function
- Reviewed weekly and monthly quality and production reports to evaluate overall team effectiveness and efficiency as well as facilitate individual and team development
- Created paperless processes for multiple clients designed to streamline and automate the collection, tracking, and storing of documentation
Refund Learning and Development Specialist, 07/2008 － 09/2009Xerox (Cont.) － City , STATE
- Developed, administered, and corrected procedures to ensure business activities were in accordance with Federal Financial Aid regulations
- Coordinated learning sessions with employees not meeting quality and production expectations as a means to promote improvement
- Established rules for behavior and procedures for new trainees
Refund Officer , 02/2007 － 07/2008Xerox (Cont.) － City , STATE
- Maintained an overall accuracy score of 95% or higher for over 12 consecutive months while processing Return to Title IV refund Calculations
- Maintained detailed records to ensure clear details are available for review during internal and Department of Education audits
- Successfully created and processed weekly client work lists in order to maintain within Department of Education refund compliance
Customer Service Representative, 11/2005 － 02/2007Xerox (Cont.) － City , STATE
- Spoke with students concerning financial aid information and provided online assistance
- Managed client's general voicemail, email, and efax service to sustain a 48-hour response Service Level Agreement
- Coordinated and assisted students with the collection of financial aid documents submitted through fax, mail, and online preparation
Team Lead/Senior Collections Account Representative, 09/2001 － 11/2005Allied Interstate Incorporated － City , STATE
- Supported over 20 employees as a team lead trained on collection of past-due closed retail store credit cards as well as corporate and consumer cell phone accounts
- Applied and followed FDCPA laws and guidelines on collection calls with customers arranging for either payment in full or negotiating settlement on outstanding accounts balances
- Advised customers during inbound calls on issues ranging from dispute resolution, account balances, and restoration services
Achievements
- Material Development - Created materials which introduced new concepts to trainees in an effort to ensure total comprehension of job responsibilities.
- Process Improvement - Developed new processes, policies, and procedures which resulted in clear objectives for all business operations and employee expectations.
- Technology Integration - Increased production and streamlined workflow processes through the development, introduction, and implementation of more relevant computer programs.
- Team Building and Leadership - Created collaborative teaming experiences by planning and conducting activities which balanced work production and team engagement.
Skills
Operation management, Record retention and documentation, Workflow processing and management, Microsoft Office: Word, Excel, PowerPoint, Access, Outlook. Type 40-45 wpm and use 10-key.
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Resume Overview
School Attended
- Western International University
Job Titles Held:
- Exits Director
- Daily Operations Supervisor
- Refund Learning and Development Specialist
- Refund Officer
- Customer Service Representative
- Team Lead/Senior Collections Account Representative
Degrees
- Bachelor of Science Business
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