Service-oriented Claims Adjuster who applies creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Extensive managment training with 4 years of big box management experience. Strong strategic-planning and people-management skills.Proven ability to turn around under-performing teams/operations
Automobile claims specialist
Legal proceedings knowledge
Advanced oral and written communication skills
Advanced computer skills
Executive Team Leader of Logistics, Target, 08/2011 to Current Indio, CA
Reduced turn over and payroll expenditures in work center Increased team productivity and engagement Increased profitability Reduced shortage through inventory management and process execution Increased talent bench and promotions in hourly team members Developed team and leaders to be district trainers Promoted to next pay grade level Covered Logistic, Human Resources and Asset Protection Management roles for 4 months Acting Store Team Leader for 4 months Duties: Manage the day-to-day operations of the Logistics team (earlymorning/overnight flow, Backroom teams and Receiving/Reverse Logistics); manage ETL- Replenishment Status weekly with Backroom and Logistics team leaders to review bi-weekly results Actively participate in the performance management process, which includes recognizing, coaching, providing meaningful feedback, writing and delivering counseling/corrective actions, writing and delivering performance reviews.
Develop business leaders using impactful talent management tools Lead a compliance culture to mitigate legal risk Lead a sales culture and drive sales performance Lead a culture of financial responsibility Proactively leverage tools, reports, and processes to meet or exceed payroll goals Demonstrate awareness, engagement and accountability for gross margin results Support the shortage-awareness culture Analyze the visit guides and feedback, DTK, Stores Assurance Self Assessments and other reporting to review opportunities for improvement Executive Team Leader of Asset Protection, Target.
Executive Team Leader of Asset Protection, 02/2010 to 08/2011 Target – Indio, CA
District leading results for all impact areas: Apprehensions (Internal and external) , Inventory Control Group and District Trainer for Asset Protection Executives Managed Inventory Control and Standards Organized National Night Out with local law enforcement and community partners Group recognized Black Friday security plans and execution Promoted to next salary pay grade level Completed LEAD: Leadership training for future leaders Increased talent bench for store and district Duties: Drive Assets Protection's mission through team member interactions and recognition programs Maintain and strengthen partnerships with local law enforcement agencies Develop partnerships with the Investigations team; share information and resolve theft and fraud issues Drive physical security standards that will prevent loss of merchandise and property damage Utilize safe and secure reporting to identify, prioritize and respond to trends Partner with the APBP, store leadership and other applicable partners to return the store to business as usual after a security incident or crisis situation Influence a shortage-awareness culture; understand how operational procedures impact gross margin; utilize tools and reports to identify and prioritize profitability concerns Drive the development and proper ownership of the store's Shortage Action Plan; own the development and implementation of solutions for theft-related opportunities; influence the ETL and STL to own the development and implementation of solutions for operations-related opportunities Participate in AP-related community events (e.g.
emergency preparedness events, open houses, NNO, etc.) and represent AP in store-sponsored community events Educate and encourage store team members in participate in AP-related community events (e.g.
Target & BLUE) Lead the store AP team to resolve high impact, or repetitive issues of internal and external theft Use the intelligence cycle to identify and respond to theft trends Effectively execute new initiatives; lead and coach team through change Develop business leaders using impactful talent management tools Lead a compliance culture to mitigate legal risk Proactively leverage tools, reports and processes to meet or beat payroll goals Demonstrate awareness, engagement and accountability for gross margin.
Senior Subrogation Claims Representative, 02/2010 to 05/2010 Farmers Insurance – Redlands, CA
Completed Insurance Essentials exams INS 21, INS 22 and INS 23 to better understand and perform within the complexities of the job.
Trained new representatives in the job functions and policies.
Consistently made goal, effectively handle caseload on a daily basis and assist others when an opportunity is presented.
Completed Claims Leadership Development Program (CLD) in June 2006.
I have been continuously trained as an upcoming supervisor in the office.
Back stop other supervisors in the office, handle special projects and go to person for my entire office.
Licensed in the state of California and New Mexico.
Duties Collect on auto claims that have been paid out in which Farmers insured's were not fully negligent.
Assist insured's in collecting their deductible back along with any out of pocket expense due to the property damage portion of claims.
Determine if it is feasible to collect from the responsible party if the property damage limits on the policy are not sufficient and determine if referral to litigation is applicable.
Determine if arbitration is applicable for denied claims.
Prepare accounts for further collection as needed.
Assist all parties in concluding the claim: liability adjusters, Material damage departments, rental car vendors, body shops, attorneys, responsible party carriers, agents and insured's.
Negotiate with other carriers on liability, percentage of negligence, damage disputes, determining a higher settlement amount on claims when presented an offer that is not deemed acceptable and beneficial to the company and the insured.
Administrative Assistant, 10/2004 to 05/2006 Verizon – Loma Linda, CA
Contacting customers to ensure that they received optimum customer service from sales reps.
Answer Queries - Obtain information to clear queries.
Reporting and Record Keeping - Reconcile with compensation daily to ensure correct reporting.
Compile daily lists of all accounts that have not been reported, or reported incorrectly.
Assist District Sales Manager - General filing and paperwork, creating custom spreadsheets, generating and pulling reports to assist units in meeting goals.
Assist Sales Reps - Faxing and filing paperwork from customer, or to the Associates Manager to resolve problems with accounts.
Mass Mailings - General introduction letters, UTC (unable to contact) letters specific to customer, and any mail outs needed.
Special Projects - Any special project for department heads that need special attention and coordination.
Maintain interdepartmental relations and correspondence between divisions; Account Management, Credit Verification, Sales Incentive Support, and Graphics.
Extensive experience in the development of spreadsheets, reports and data analysis using Microsoft Excel and Access.
Bachelor of Science: Information Systems , 2006 University of Redlands - Redlands, CA GPA: Dean's ListRedlands, Ca
Information Services Information Systems Computer and Business The International Environment in the Twenty First Century" Global Business Dean's List
Associate of Arts: Liberal Arts, 1 2003 San Bernardino Valley College - San Bernardino, Ca GPA: Dean's list 2001-2003Liberal Arts Dean's list 2001-2003
Account Management, AP, arbitration, bi, coach, coaching, Ca, counseling, Credit, customer service, data analysis, Databases, ETL, Faxing, filing, financial, Graphics, Human Resources, Insurance, inventory management, Inventory Control, law enforcement, leadership, Team Leader, Leadership Development, Leadership training, legal, letters, litigation, Logistics, Access, Microsoft Excel, Excel, mail, office, Microsoft Office Products, PowerPoint, Word, next, payroll, performance reviews, performance management, policies, processes, Receiving, Record Keeping, reporting, Sales, Sales Manager, spreadsheets, supervisor, Trainer